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March 2024 by suzanne bourque
Bought. A men's bracelet, 3rd floor of Ogilvy. Extremely good service
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February 2024 by Meenakshi Singh
I had a wonderful shopping experience at Louis Vuitton thanks to Emile. He was incredibly friendly and helpful, making the process of buying a new wallet both easy and enjoyable. His approachable manner and professionalism made a lasting impression. I highly recommend seeking out Emile for anyone planning a visit to Louis Vuitton.
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February 2024 by Bryan SM
Unprofessional, rude and very arrogant for people that just works there. Should treat everyone equally coming from people that can’t even afford this brand with their own salaries
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January 2024 by Alanna Albert
If you are interested in purchasing a bag, do some research first. The store does not carry all the available styles, but they are more than happy to order anything for you. The staff is polite and courteous. During this time of year, before Christmas, they are pretty busy , but the staff stays calm.Bravo.
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December 2023 by Michael Dang
Great service from Han Harvey who helped me really well until the end. Very nice. 10/10
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December 2023 by Amani Aloui
I don't recommend buying Luis Vuitton perfumes, because the smell disappears after a few seconds. I was very disappointed
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November 2023 by Ghada Gharbi
Bad experience with Louis Vuitton Montreal, before buying my bag it went well with the salespeople and when I left home, after a few days I returned it for a refund because I didn't really have it liked it, it was really not the same behavior before the purchase they told me that it is already used and they just want to find small details so as not to return it and the problem was not my first purchase and all my family buys from Louis Vuitton in Dubai Rawaa Madi who spends a lot of money/year with this brand and it's not at all the same behavior here in Montreal and finally the return policy says that I have to return it or change before 30 days and everything was correct for me I don't know pk they refused I am very disappointed ?
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November 2023 by Rasha From Classy Travel
Excellent service, welcoming and always available to answer questions. Especially Mathilde and Andreas.
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November 2023 by France Lauzon
Received incredible service from both Han and Jenny on some vintage pieces I had purchased and needed repaired and needed a new dustbag for. They both went above and beyond following up with me on the progress of my items. Good customer service is hard to come by these days but great customer service seems to be a rare thing these days. I will be shopping here for any new items in the future.
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September 2023 by Ahmed El Oufir
Great experience. I advice that you buy directly from the store and not online. If you don’t find what you want in the store, ask them if they can order it for you. Online and store prices are the same. When buying online, the store plays only the role of a middleman and they basically make no money. If there is any issue with an online bought item, you would have to take it up directly with Louis Vuitton. This is where most complains come from.
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September 2023 by Melissa B
Alberto gives the best customer service e, he’s so patient and friendly and really helps you find what your looking for. Ask for him you won’t be dissapointed!
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August 2023 by Julien Martin
The service at this location is phenomenal. I am treated with respect and dignity, right from the beginning before meeting my sales associate. I will return and will encourage anyone to come here. Even if it’s your first time!
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August 2023 by Andrew D.
Upscale department store that reminded me of Saks or Barneys New York (RIP). They have all the avant garde fashion designers here, perfume/cosmetics and a cafe. The air conditioning feels good on a hot day too. Nice experience.
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May 2023 by Chadee Hajjar
Worst customer service have a boot that's considered defected and they did nothing to help do not purchase any boots because of you have a defect they will consider it wear and tare and not do anything about it I do not recommend there boots very low end quality specially the suede alll the motif is gone and they did nothing to fix it lv is not what it used to be they don't care about there clients I will be posting pics of my boots once I receive them back from.them
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March 2023 by Hasna N
If I could give 0 stars I def would. VERY DISAPPOINTED IN LV FOR RUINING OUR VALENTINES DAY.14 Feb, Valentine’s Day .. wanted to buy my husband a gift and this happened:I wanted to know if I can buy online and go for pickup asap. Called the store many times from 10am to 11:30, no answer! Called their customer service she tells me she can’t help me and she can not connect me to the store. But she can check for me if it’s available at store (which I already did online). I Had to go to my lunch date without the gift.After picking up the kids I decided to go and buy in store. It was 5:15 (I live FAR from the store) when I walked in, the staff made me wait for an agent to be available in a store full of staff where 2,3 of them were just walking around. My kids were very fussy and finally It was my turn at 5:45 (they close the store at 6pm). I told her what I exactly wanted and to just pack it since we were both in hurry (shopping with two kids is not fun). That ONE agent that is helping EVERYONE finally comes to help me and goes up and down to find the backpack. I ask to wait to see if the backpack is available before paying she assures me it is and I can just pay. I did and the guy comes out with a bag already wrapped. I grab the wrapped bag and bring it home. When it was time to open the gift it was THE WRONG ONE. I PAID for the backpack only to get the smallest men’s bag. I checked online and my bill, everything is exactly what I wanted but they gave me the wrong one.Don’t waste your time thinking this is a luxurious place with a 5 star service. GARBAGE!
