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October 2023 by Paulo Unia
Birks has become my go-to recommendation for all friends & acquaintances interested in getting into the world of watches or pens. After my many purchases at Birks, I'm confident anyone I encourage to give them a visit will get excellent service, which is crucial for me when people ask me for a recommendation.My first serious visit was over two years ago when I entered the store to fulfill my curiosity about Tudor watches. That day, I had the pleasure of being assisted by Irina, who took the time to help me try several Tudors while telling me about the brand. She guided me through several watches until I tried a BB58B, which quickly transformed into my first purchase at Birks.I returned to Birks a few months later to look at Rolexes. That day, I met Hubert, the store's manager. Even on a busy day, he took the time to sit with me to discuss the (new to me) world of Rolex and walk me through the catalogue. In what seemed to be quicker than a blink of an eye, I had finished my coffee, and we had moved our conversation from watches to cars and other hobbies. Hubert transformed the intimidating world of Rolex into a pleasant coffee conversation, after which I put my name on their list for a Rolex and a Tudor.Two years passed, during which I visited the store several times, sometimes by myself to appreciate their displays, sometimes with a friend to experience a freshly released watch first-hand. The Birks experience remained constantly flawless.Earlier this year, I started taking a lot of notes, pen & paper style. After realizing the benefits of having written notes of my important meetings, I decided it was time to elevate it up a notch. I had always been curious about Birk's Montblanc section, so I visited the store to learn more about their products. On that occasion, David assisted me, sharing a few laughs while trying a dozen pens and understanding the differences between ballpoint, roller ball and fountain. After battling the paradox of choice for some time, I asked David to put an order to Montblanc for the pen & notepad I had chosen. We stayed in touch via e-mail, and shortly after, I revisited the store to meet David and pick up my new favourite writing tool.Now, for those of you still reading this nonsensically long review, remember I had put down my name for a Tudor? Well, about two months ago, I got the call! I still remember the butterfly-like feeling of unexpectedly seeing "Birks" on my phone's screen. Two hours after the call, I was at the store, where I was greeted by Ihab. Over the years, I've met countless watch enthusiasts. However, Ihab still managed to impress me with his level of knowledge and passion for the industry. He didn't have to sell me the watch; they knew I wanted it! Even then, Ihab took the time to chat over coffee, talking about the Tudor and its particularities, the history of Maison Birks Montreal building and their expansion over the years.I bought two watches and a pen from Birks in over two years. During that time, I also got a ton of value for free: Lots of knowledge, great conversations and good coffee.Will I come back to Birks? Do I recommend Birks? If anyone reads this far, you can undoubtedly guess the answer!
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October 2023 by Francois Bergon
Jay and Serena gives best service. all about the client. bought VCA neckless that wife loves. different experience than chateau ...
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October 2023 by Hamed Davari
A massive thank you to Birks Sqr Phillips in Montreal. Yesterday was my 45fth Bday and Hubert and Irina called me and sang happy bday when I got there with a stunning surprise watch. My experience was out of this world and had so much fun and was treated like a king. Hubert is a real class act and his staff is up to the best standards. Irina is so professional and kind and made my experience even more enjoyable and fun. A big thank you team Birks Sqr Phillips. Classy people ??❤️❤️? to Ihab, Joel, Shanin for always being cool as well every time I go there.Hamed
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October 2023 by Warren Graham
Always nothing but exceptional service with Irina! 10/10 recommend for help with anything you need!!
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October 2023 by Paule Lokrou
This is the wife's account so I am trespassing and God Almighty, will I not get a hiding tomorrow morning ;-) Yet, let us put to side the rubbish and get into the serious stuff. Today, the reception and the customer service from Birks were both incredible. Jay (sorry if I murdered your name) and Hubert made me feel so at ease. I had been longing for the watch of my dreams for quite some time now so I decided to send a little electronic mail on Thursday and to my utmost surprise I received a call the next day on Friday letting me know that the watch I was looking for after a few years was available. I believe in Santa but this is uncanny; I still cannot believe it ! Once again, thank you to you both - Jay and Hubert. You are great. Thank you. Vous êtes incroyables. Merci !
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September 2023 by Justin Schwartz
Dear Joël & The Maison Birks Family,Upon the recommendation of a close acquaintance, we sought the services of Joël with the purpose of acquiring a timepiece to commemorate the birth of our first child. Joël's knowledge, passion and professionalism not only permitted the accomplishment of our project, but also provided the most pleasurable purchase experience. Expertise, patience and kindness have become rarities in the retail space as of late, however Joël is truly an exception to the status quo. Thanks to Joël, Maison Birks has acquired a loyal customer and we certainly look forward to our next visit to your establishment and to future purchases.With sincere gratitude,-Justin
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September 2023 by david marx
I don’t usually put a review but I just had to tell of my experience of all the sales people at birks are top notch especially at the saint Catherine location, I’ve bought a Tudor as my first watch there and was then given the opportunity to purchase a Rolex sub, Michael especially took care of me and every time I came to the store I would speak to them about watches, I appreciate their time and will be for sure be looking out for the next one to mark another momentous occasion in my life, even if your there to try on every watch like I do and talk watches from Tudor, tag, Cartier, mont-blanc and especially Rolex they will always have time for you and won’t give you the reactions you get at other boutiques… Just know patience is a virtue and they want to help!
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September 2023 by Felix Boutique
Had an amazing experience with Irina!!!!Super professional & was very helpful. 10/10 experience.Also got to try on my dream watch.
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August 2023 by MARK YAN
Nice boutique hotel, great service!
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August 2023 by Jean
Nice place great staff !!the best is Mr Joel Monpetit(le meilleur ) is à cartier ambassador but will knows everything from Rolex , Breguet to Jaeger-LeCoultre and also all the jewelries Birks, Chaumet Van Cleef thx again Joel !
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August 2023 by Dennis K
I have visited the store a few times and would like to thank Shanine for her great customer service. I got to try on different watches from Cartier, Rolex and Breitling and registered my interest for a couple of Rolex pieces. She answered all my questions and I walked out with a Wolf watch roll.
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August 2023 by Florin Gabor
Normally, I wouldn't feel compelled to leave a review unless the experience or service exceeded my expectations. However, I'm truly grateful for the exceptional professionalism, knowledge, and expertise displayed by two outstanding employees who made a significant difference in my purchase: NATALIA and JAY. They were both incredibly kind, approachable, and truly masters of their craft. A heartfelt thank you to both of them!
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July 2023 by Ruxandra Mihalache
I can’t rave enough about Maison Birks and its wonderful staff! Such a professional and lovely team ? Thank you Team Birks! And a special thanks to Hubert, Michael and Melvin for their exceptional service.
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July 2023 by Trung Nguyen
Jay was simply the best. Very professional and helpful. Although the demand for rolex watches are through the roof, she treated us with the upmost level of respect. Definitely can’t wait to hear from her in the near future.
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July 2023 by Nik 001
Walked in the store to buy a Breitling. The store clerk was so pretentious and fancy (maybe cuz I'm young and I dress the way I feel to). He was looking at me like I was a poor nobody. Was disgusted by the experience at Birks and went to Chateau d'ivoire (15min walk) and spent my 8k over there instead. About to spend another 30k for a ring, guess where I won't be going?
