-
February 2024 by Pooyan Farzaneh
Read it to the end. It was my mistake and misunderstanding, the reason i had a little tendecy to left was road crown, i didnt consider it at first. An i would like to thank Charly who was very gentle and nice an took care of everything also Oleg who explained everything and tried different road to make sure there is no problem.My first review was 2star"I did steering wheel alignment there(2023.12.08), but still has tendecy to the left (it is a little bit better than before). Called and emailed but they said its your tiers problem. So i went there and the guy who replied my last email said swap your tiers it will be ok, i swapped tires but still, same thing! The thing is people don't have time to call you every day and come by and you just give them guidance without even check the car! I give one star, because the lady was nice and reply emails. I hope they change their approach for troubleshooting"
-
January 2024 by Jean-Jacques Znaty
Amazing service and extremely competent! Had a tire problem on my Mercedes. They recommend the good size and brand and they went above and beyond to do it quickly. Thank you to the Merson team and a very special thank you to Michael!
-
December 2023 by la ma
Very bad experience, I bought used tires and was told they were in very good condition 9/32 (on the invoice). In fact they were 7/32 and 7 years old. After 3 weeks a tire punctured and scraped (tear on the side) and a week later the other tire on the other side scraped too. When I went back to see them and explain this to them, they were inflexible and told me no guarantee on used tires and that if I wasn't happy I would just have to buy new tires....never again merson
-
December 2023 by Marc-Olivier Dozois Lyrette
They saved my bacon! Hit a giant pothole that pierced my tire and deformed the rim. I was 45min away from home and the day was ending. Other garages wouldn't even look at it until the next day. They fixed the tire and rim enough for me to safely get back home in just an hour and for 100$. Absolutely amazing! Would recommend to anyone.
-
December 2023 by Suzanne S.
I just returned from yet another visit to Merson Tires. I must admit that I feel as though this team is now my family. I had a slow leak, which turned out to be a little bit more than I had bargained for. Blame the potholes in Montreal, but whatever was the culprit, Merson quickly cured the problem and sent me on my way. Here's the thing, for over 15 years, I have attracted more nails on our roads than any other customer. I have also had car problems in other provinces, panicked and called my mechanic at Merson, to guide me through my fears of being stranded on the road, in the middle of nowhere, with an illuminated dashboard. Being a woman in business, on the road covering our country, there is nothing more gratifying and securing than knowing that Merson will always have my back and keep me safe! A side note. Today, my mechanic was speaking with two police officers, who were having problems with their cruiser. At the end of their chat, one of the officers asked for my mechanic's autograph! Imagine that. I feel blessed, grateful and truly cared for. Merson is my family and keeps me safe! Second side note, ask to see their "Fabio" lookalike, it's riveting! Ladies and Gentlemen, Merson is for you, stay safe!!
-
December 2023 by Patrick McDonald
Took my car here in the spring to change my tires over. They tried really hard to upsell me to fix the suspension for 6 grand. I then took it to my trusted mechanic who said the suspension was fine. They also broke 2 of my valve stems and butchered one of my winter tires which I just found out now that I went to put them back on because they were in bags. Avoid this garage they only seem to care about making money.
-
November 2023 by James Bertrand
What an awesome gang. They squeezed me in for an alignment before I drove back to New Brunswick. Very nice people. Explained everything and had me on my way in no time. Highly recommend
-
September 2023 by Megan Howarth
As someone else said, they're great until suddenly they're not.It all started when they lost my tires. They treated me like I was a liar or somehow responsible for what happened, despite me paying to store them for the winter.Problems cascaded from there. My oil change done at the same time resulted in my neighbor letting me know the next day my car was leaking massive amounts of oil. I called them and brought in right in. Mechanic said it was 99% their fault (?!) And that something hadn't been tightened enough. Then a few minutes later, the same guy brings me to the back to show me the cracked oil pan. Which you'd think they would have noticed while doing the oil change? They took no responsibility, despite my car having leaked no oil before I brought it in. The mechanic made sure to reassure me, "this incident has nothing to do with your lost tires" ... okay...this repair cost me $900+. I left in tears, helpless over how to prove they could have caused the leak. My next visit for tire change and oils I asked them to check my windshield wipers that were making a loud noise. They charged me for new ones, only for me to drive away and find they still made the noise. When I returned they told me it was actually a serious problem and it would cost $500. I didn't do it. They didn't bother to refund me for the faulty oil change, or the windshield wipers that didn't audit need replacing..That was my last visit and I'll never go back.
-
September 2023 by Coralie Dubois
I used to go there and thought I was getting good service at a reasonable price... that was before we asked them to check a vibration problem with the car. They had us change the front suspension (right side tie rods, table and balljoint). It took a whole day and they charged us nearly 1200$ for it. Went to pick up the car and it was still vibrating. We took it to a different mechanic only to be told that the vibration issue was mostly coming from the engine and that the job we'd had done at Merson needed to be done on the left side too. We asked for a quote a braced for it, but when he started to laugh, we didn't know what to expect. Turns out Merson charged us 3-4x the typical price of such repairs (we validated since with several other mechanics) and the job was done and over within less than an hour (within this time he also managed to change all four break pads and plates as well)!Needless to say we will NEVER go back to Merson and I highly discourage anyone from going there as they are dishonest and clearly ready to invent anything to get the most money possible from trusting clients
-
September 2023 by Cindy Tzortzis
We had a flat tire the night before a family road trip. The next morning I called Merson, and they told me to come on over. They cleaned up the corrosion on my rims and inflated my tire (as well as a second one which was also losing air). I was good to go in 30 minutes and our trip was saved! The were also super friendly, informative, and gave me an excellent price. Thank you, Merson!
-
September 2023 by Maggie Keto
Amazing workers and great people. Helped me and my husband out extremely last minute and did not over-charge us, leaving us happy, safe, and satisfied. Really grateful for their work and would recommend this shop to anybody who needs auto services!
-
August 2023 by Jacob Kalichman
Great service! Charlie took good care of us. He gave us a price range for repairs and in the end it actually cost less than the estimate! Would definitely recommend Merson :)
-
July 2023 by shannon brogan
I had to have time sensitive repairs done for an SAAQ inspection... not easy during the vacation season. Charly fit my car in and completed the work extremely quickly at an affordable price. Big thank you!
-
July 2023 by Michel Condoroussis
My first experience with Merson Automotive was not a pleasant one. We bring our car here twice a year for a tire change notably since they can also store the tires and we have had no issues, but this time I took the car in rather than my spouse and I sat around for over 2 hours. We had an appointment, so I would expect to be in and out fairly quickly and due to the location it was not feasible to just drop the car off. They state that it should take about 1 hour (still long but I can deal with 1 hour).I also really do not like all the plastic bags used, you would think they could find a more eco-friendly alternative. I asked that they not place my hub caps in a plastic bag but just put them in the trunk yet they still used one as well as requiring a printed invoice rather than an email.Thus a really bad first experience for me, but since it is the first bad experience over a few years, we will likely return to try again in the fall as the service at the counter was very friendly and overall it has been a good experience for my spouse.
-
June 2023 by Elona Kogan
It is no wonder that Merson came highly recommended to me by two wise seasoned women.I had a flat tire to replace but on further examination ,Michael in customer service explained to me why he suggested I would need to replace all four tires.- basically he showed me that they were no longer safe on the road -too used etc.As a veteran health professional ,I was concerned about this unforeseen cost. Michael answered all my questions in detail so I could make an informed decision. There was ZERO pressure. He told me a few times - if you want to come back in a few days , vet other prices for tires etc- that I should do what I felt comfortable doing.After serious consideration I accepted to have the work done. The great news- the tires were on promotion AND THE SAVINGS WAS SIGNIFICANT-and he waived the installation costs. Because I had serious time constraints , he was able to complete the change of tires that afternoon.I feel Michael was so very patient gracious and Uber helpful. The service was absolutely excellent.On the drive home there was a significant difference with the way the car handled - it was a smoother driver and the car hugged the road well.I also read the other reviews on google of veteran users who highly praised the service for their integrity, reliability and great mechanics. This is exactly how I felt too !