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December 2023 by Andrew Chu
Was interested in the gym so my wife and I booked a tour to understand the facilities and membership costs. Gym looks good with daycare services which is a plus. Upon completing tour, our guide automatically assumed we would sign and pay right away. She literally asked us how do we want to pay. After refusing her and said we need to think about it she stood up and walked away angrily. I never met such an aggressive salesperson that cannot take no for answer. Left a sour taste to her and the gym as a whole
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November 2023 by Leila Bball
Max is an awesome employee! He's super friendly and always goes the extra mile to make everyone feel welcome. You can tell he's made a ton of happy customers with his great service. He definitely deserve a raise!! ?
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November 2023 by Moheb Akb
Showed up to sign up and train and the receptionist is saying I have to call to schedule an appointment (I already visited once). I asked if I could sign up online and train and they said no I have to comeback.
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October 2023 by Milli Adzo
I believe that this gym is one of the best in terms of equipment and wellness. The cleaning staff are always present and the members are super friendly. I haven't had one negative experience from humans in thus place. I canceled my membership recently for a few reasons that are quite specific to the needs that I have for the price I was being charged.1. I was told that I could work in the restaurant area and that was attractive to me because I work from home. But actually you have to buy a meal first. Which makes sense because it's a restaurant but I wasn't informed of this at signing and it factored into my decision. Paying $40 for a meal each time I go to the gym is a little too much for me.2. I loved the idea of the massage service on site and the price is reasonable but the massages are not comparable to others in the city.3. There are too many stairs and with someone with mobility issues it just became a deterrent4. People using the hottube nude was uncomfortable (but that's just my personal preference)5. The short weekend hours doesn't make sense. When many gyms are now 24/76. The swimming change room needs better consistent cleaning.7. The main showers have stopped being cleaned consistently. That can be improved.8. Given the high monthly cost, the additional fees for pilates etc. seem excessive.9. The basketballs all need to be pumped or replaced. It doesn't make sense to offer something and not offer it in good shape.Otherwise I recommend this gym. If you are looking for excellent equipment and multiple workout areas, a track and a basketball court, this is the place for sure. The outdoor summer lounge really can't be beat.
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August 2023 by David L.
This place is huge, fgym, poll, tennis, basketball. Small lounge to chill and eat. It's clean and has multiple showers and lockers. Could have more water fountain.
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June 2023 by Pierre
A week after I bought my yearly subscription, they reduced their opening hours, and increased the guest prices. There's not enough benches in the gym, and the locker rooms are questionably sanitary. I am definitely disapointed and will not be taking back a membership
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June 2023 by Sha Fa
very bad low quality service and arrogant service and management . I don’t regret a bit my decision to cancel my membership. They have no idea of what’s customer service as their head office is in Chicago and nobody is checking the hotrible management in Quebec.
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June 2023 by Gregory Whiteside
I’ve been a member of this club for 5+ years, and go almost every single day to work out, shower and then work from the cafeteria - it’s a nice change from the at-home office.I’m very disappointed in the decline in value we get with the tennis membership: 5 out of 6 courts are now booked for paying classes/group lessons, it’s physically impossible to book them in the system. The regular players are so fed up, that we agreed on our internal Whatsapp that posting an online review like this one is the only way to put pressure: we’ve spoken with the management and people in charge of tennis, and the response is “we can’t do anything, we need to give groups and payed courses priority”.
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June 2023 by Plant Lover
Highly recommend Midtown Sanctuary for anyone who is wanting to progress on their wellness journey. They have wonderful facilities and the staff are all really friendly and helpful. I love the yoga and Pilates classes. Thank you Susan and Marlene for encouraging me to challenge myself and explore new possibilities.
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May 2023 by Pamela Bechwaty
Very nice place. We went for a massage, fair prices and the service was nice and super friendly staff! The bistro offers quality food at a very fair price as well. Overall good experience!
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May 2023 by Abd C
This gym keeps getting more expensive; management keeps worsening. Smells extremely bad in the men's locker room. Was a member for around 20 years now and you will still not feel any compassion from management. Although not currently a member, went yesterday to get a massage but had my bag stolen and management claim they cant do anything about it and cant use the cameras to spot the robber. I am sure HQ wont be happy. My mother also got some of her goods stollen a few weeks back
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April 2023 by Marc-André Gauthier
I have been a member of the Midtown Sporting Club from 2007 until 2018. I loved the Midtown back then. It was vibrant. People and staff were friendly. From 2013 the managing changed and major renovations happened. While the renovations were amazing, the management became far less lenient and pleasant. Yet I would still think of this gym as THE REFERENCE in Montreal back then,. I recently became a member again. I was promised 100$ gift card for referring two people + 2 hours of free lessons which I HAD TO BOOK ON THE VERY SAME DAY OF MY SUBSCRIPTION TO THE CLUB. After 2 weeks of no news I finally got a call back yesterday. (Why the urgency to book it on the day only to get a call back weeks later). Also never heard back about the 100$ gift card lol. Don't promise me something you're not gonna provide. Final comments. The gym space has undergone tremendous and great changes. For the most part these are positive changes. However lack of a decline bench press is a setback compared to previous facilities. Finally, the locker rooms need a bit of an update. Some of the doors are falling off and the showers are somewhat dirty compared to before.
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February 2023 by Joseph Richardson
Friendly staff, great personal trainers, huge selection of equipment.
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January 2023 by James
Horrible Customer Service, Terrible Management. Arrogant. Expected better for the price you have to pay. I wanted to watch my sister play tennis, and they told me I would have to buy a membership. Do not recommend!
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January 2023 by Golbarg Mansour
Nice facilities, good classes and pleasant experience every time I go.
