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February 2024 by Marco Mompoint
So many different articles for pets . It's like paradise for animals!!
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December 2023 by Aurélien ARDISSON
We enjoy !
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October 2023 by BH
I had the pleasure of being helped by Molly today, and I had THE best experience I have ever had at Mondou. Thank you Molly for all your help!
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August 2023 by bgkz25
Excellent customer service! Nice selection of pet goodies! Two thumbs up for this store!
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August 2023 by John J
It’s good, a little bit hard to park at but clean and has lots of stuff
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March 2023 by glen dolhan
Nice clean location. Neighborhood pet store. Friendly staff
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September 2022 by CAROLINA LOAIZA MUÑOZ
The store is nice, the customer services is excellent
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August 2022 by Rita Ikhouane
Not very satisfied with customer service at this location. I had to return a closed bag of food that my dog can't eat anymore (his vet's recommendation). I was 4 days passed the 30day return policy, but I was buying other products... and was down to get a store credit. I did not ask for a refund. Plus, we are in the middle of a global pandemic. It's not like I can go to the store whenever I want. Trying to limit my movements here! Anyway, the customer service rep took forever to do a simple transaction, she kept changing her understanding of their ''policies''. Long story short, she waisted my time for a $20 bag of food, and when I said to cancel everything because it was too long, and that I didn't want to exchange anything anymore, only then she finally decided to look alive, and give me a store credit. Which means that all this time, she was just trying to make me buy more stuff to match the amount of the food bag. Pathetic! I have a dog for life... for sure I will need to get more food for him. I'm just not going to Mondou next time, because of this weak customer service!
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July 2022 by Ross Hodess
My dog gives 5 stars but she also doesn't understand the concept of money
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July 2022 by Spencer Sharpe (Spencer Sharpe Fitness)
This could be a 3 or 4 at best but an off-shift employee decided to make a big fuss about masks to me a little while ago so not only do they support ineffective and illogical measures and segregation but the staff also has the audacity to cause a scene even when they're not working. Outside of that I've also purchased food for my pets that was opened then put back in but improperly and had the wrong food that wasn't meant for a cat. I'm glad I realized it once I was home and feeding them, but the lack of professionalism to throw together a random box of frozen raw food is appalling.
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July 2022 by Robert Hanks
Okay, we all know Mondou is a chain, but not all Mondous are the same. The one on East Sherbrooke was like shopping at Walmart-staff couldn't care less. But this Mondou is very different. The staff are consistently pleasant and tell you when supplies will be in. If you select ship-to-store, they double check the order when you pick it up-literally they open the box and cross check the invoice to the contents. They even ask if you want the box or not. Very well run store.
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June 2022 by Nikki Rahnamaei
Extremely knowledgeable, kind and helpful staff every time I've been here! Highly recommended
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June 2022 by Mona Zebarjadi
We used Bath service today was amazingStaff really nice and friendly highly recommended
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June 2022 by Carmine Trivisonno
The Place is small but we found what we needed for our dog.Staff is super friendly and knowledgeable
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March 2022 by Duo D
Lots of brand you can choose and great service,stuff will give the dog treats every time I went, so friendly and kind! Also their membership card , each time you purchased will earn the points and next time you go you can use the points and save money.
