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January 2024 by mohamed chaaben
The pharmacy department is unreliable. I bought (and paid for) a cream prescribed from my dermatologist, and they promised to call me for pickup later in the day, but that call never came. The delay in getting my medication was not just inconvenient; it made my skin condition more uncomfortable, leaving me constantly itchy. This oversight stopped me from starting the treatment right away, and if I had known, I could have looked for the medication somewhere else.
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December 2023 by flyn1119
On the small side but has a good variety of the items I usually buy and sometimes for less than I could find elsewhere. People should really learn to smile at this place as it’s pretty gloomy at the cashier’s every time I go into this place I feel like I might be disturbing some of them chatting amongst themselves like it’s high school break time.
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November 2023 by Marrit Rokka
I have been dealing with them for numerous years, always received excellent service. Very helpful staff from store clerks to cashiers and the Pharmacy workers ?100% satisfied, wouldn't change them for any other Pharmacy.Thank you Jean Coutu staff on Somerled. ❣
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September 2023 by Matthew P.
The lady cashier from the philippine's is one unhappy individual with a chip on her shoulder. Every time I go in there she calls another cashier to serve me. Actually I am happy it's not her. She then stays around making these ugly faces behind my back and talking underneath her breath. How the manager doesn't notice her behavior is behind me! Actually she is one of the managers sadly to say.As far as people go she's the worst person I've met in fifty years or so.The other people are very nice to me so that's why I gave my review 4 stars. I will continue to shop there but very rarely due to this situation. And that lady should chill out but that's unlikely.
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March 2023 by Domenic Continelli
Pretty good as far as pharmacies go in the area given that the JC on Cote st Luc is a disaster and should probably be investigated by the OPQ. 9 times out of 10 the staff is very tact and efficient and if there’s an issue it’s resolved quickly. Pharmacists are super knowledgeable and take the time needed to explain things. However, I believe they hired a few new employees recently who seem highly aloof which can likely be solved with some more training. Otherwise, this pharmacy knows how to treat a pt right
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November 2022 by Gwen K.
Staff are very unprofessional and unfriendly. Everyone who works in this small store walks around with dead eyes, looking right past you, miserable. Cashiers talking amongst themselves, ignoring customers, rude, unhelpful. Avoid this store.
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October 2022 by J O
They asked for my credit card number because I had to pay for my prescription to be sent there. Two days later my credit card has been stolen, I should’ve known better to give my credit card over the phone but I had trusted that a PHARMACY would not employ thieves. I am absolutely livid, the credit card transactions were all in Montreal and took place 2 days after the call. The one and only time I gave my credit card number is the time it is stolen. Lesson learned, but I will never return to this pharmacy again. Absolutely disgusted by this treatment. Called to let the manager know and she was rude, claiming that it is completely not possible. Claimed that they “shred” all information, even though an employee called me a second time to confirm my credit card number a day later after giving it. Horrible service, horrible management, no customer care.
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September 2022 by M N
I don't go there anymore since they lost my prescription. They're disorganized and lack accountability; either pick up all your meds on the prescription or forget they ever existed.The prices and quality for government pictures aren't competitive either. You're better off going supporting small local stores.
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August 2022 by Meeka Faria
Staff is rude, I get misgendered constantly as well. Pharmacist isn't professional at all. Very slow service. They have forgotten multiple ordered to prepare my medication in advance.
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August 2022 by OLABISI OLALEYE
This is the worst customer service that I have ever received in my life by this franchise of Jean Coutu! Imagine trying to explain that a digital picture was rejected online because it was not taken according to required specification only to be told to bring a proof. Great! I used my phone to show the proof only to be told rudely by Shawn, possibly a manager that there was nothing they could do because their system okay it. What is this? No empathy, no nothing that time was not on my side. Shawn was practically rude and I wondered is this real? Why will he or anyone do a job that won't put a smile on customers face? Asking me to come next day with a paper proof from the government site. This is absolutely not fair considering time frame.This is unacceptable at all!
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August 2022 by T. H.
Worst pharmacy ever. The staff does not understand what NO means. I had my prescription sent to this pharmacy by my doc and I asked whoever called me to NOT prepare it. So I can have the freedom to go to any Jean Coutu convenient for me. Guess what happens? I go to a different Jean Coutu and they tell me they can't prepare my prescription because it has already been prepared elsewhere.This has happened 3 times!And so I have no choice but to show up to THIS Jean Coutu and the employee tells me it's NOT prepared and I have to wait.If you have time to waste come to this pharmacy. As for myself, I'll be changing pharmacy for my whole family. Terrible pharmacy!
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August 2022 by AM Joiner
This rating is for the pharmacy specifically....Recently suspected Covid, had it bad, lost my voice.Called for a PCR testing kit, hardly able to speak, but pharmacy tech was truly kind and understood.Furthermore went above expectations and organized that my daughter could pick up for me as i wad not in a state to get there.A+, shout out to Karen who is especially kind.
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July 2022 by Debbie Jussome
Worst Jean Coutu in town. The pharmacy itself is the slowest you will come across, I’ve never seen anything like it. As for the rest of the store, staff are nice, helpful people but it’s not very well-stocked. I only use that store/pharmacy as my last/emergency option.
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July 2022 by A B
I don't go there anymore since they lost my prescription. They're disorganized and lack accountability; either pick up all your meds on the prescription or forget they ever existed.The prices and quality for government pictures aren't competitive either. You're better off going supporting small local stores.
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May 2022 by Evie Natama
Called to know about the cost of a prescription.The pharmacist on the line was very unprofessional. She kept refusing to provide me with the cost, then purposely put me on a 10 minute hold without coming back.Very disgusted and disappointed.I had to call another Jean coutu pharmacist on Sherbrooke, because the ones they have on Somerled are extremely unpleasant.
