-
November 2023 by Teresa Cobb
Fabulous over the phone customer service. Very friendly and helpful.
-
October 2023 by Emily
DO NOT GET YOUR KEYS COPIED HERE!! I had 4 keys copied and NONE of them worked. Not one. I went back and someone else made me 4 new keys and only one of them worked. 2 hours of back and forth, $18 for only one working key….. terrible.
-
October 2023 by David Reilly
Terrible customer service. Lied to me over the phone.
-
December 2022 by Phil Kielbasinski
Amazing they always have what i need and always deliver !!! This place it a bit of a mess but inventory is just out of this world !!! Staff is great !!! They are a bit pricey on tools but materials are cheapest in the area by 40% at least
-
December 2022 by J M
I love that this is in the neighborhood. It's small and unassuming but this store is packed and has everything you need! There's even a second store. It's tight and dark in there, don't expect It a giant home depot experience here, you come here, get what you need, leave. Simple. Baseboards, glue hardware, lights etc. I especially like the wood selection and shop next door. I've come here to get pieces of wood and cut (1.25$+tx per cut) for various projects like rustic ladder and poster frame rail saving me tons of money by doing it myself vs buying. To buy the wood, you need to pay inside the shop and then pick it up at the woodshop. You can check out what they have first at the woodshop, then go to the store to let them know what you're getting and pay then go back to pick it up.They even have small wood crates you for less than 11$ and they're great! You can stain them if you want. Everyone there is always nice and helpful, especially the lady at the cash.Mossir is always very nice, knowledgeable and super helpful with advice :)There is an ébéniste on site, there is a large room tucked away with big machinery, you can get custom projects made (I made a custom support for a pegboard) that charged 60/hr for the labor (45 minutes = 45$) + material
-
September 2022 by Olivier Maxwell
Got a quote for metal cladding. It was expensive so I asked "Is there anything I can do to bring down the price?" He answers "No". I said "So all gauges are the same price?" he said "Yes". This goes on for a bit and he eventually recommends I get shorter and less wide pieces. 8' instead of 10' and 22" instead of 33". I said "So it's cheaper to buy more - shorter and less wide pieces than less - longer and wider?" He says "No, you don't understand". He then says "it's expensive because it's Vicwest" (brand name), so I say "so it's cheaper if I buy Duchesne or something else?". He says "no you don't understand". This went on for 5 minutes. This man was not being logical.I had enough. I left. Will not return.
-
July 2022 by Adrian Hill
The associate who helped us did far more than he needed to make the sale, even assembling and carrying bulky items to the cash.
-
May 2022 by Anonymous
I love that this is in the neighborhood. It's small and unassuming but this store is packed and has everything you need! There's even a second store. It's tight and dark in there, don't expect It a giant home depot experience here, you come here, get what you need, leave. Simple. Baseboards, glue hardware, lights etc. I especially like the wood selection and shop next door. I've come here to get pieces of wood and cut (1.25$+tx per cut) for various projects like rustic ladder and poster frame rail saving me tons of money by doing it myself vs buying. To buy the wood, you need to pay inside the shop and then pick it up at the woodshop. You can check out what they have first at the woodshop, then go to the store to let them know what you're getting and pay then go back to pick it up.They even have small wood crates you for less than 11$ and they're great! You can stain them if you want. Everyone there is always nice and helpful, especially the lady at the cash.Mossir is always very nice, knowledgeable and super helpful with advice :)There is an ébéniste on site, there is a large room tucked away with big machinery, you can get custom projects made (I made a custom support for a pegboard) that charged 60/hr for the labor (45 minutes = 45$) + material
-
May 2022 by Lonnie Martin
This is subjective, but the location is great. The store hours aren't really that great, (closes at 6pm weekdays, closed Sundays), but the service there is usually awesome. I don't usually require assistance, but they always have more than enough staff that it isn't too long a wait is you need to speak to someone and more often than not, you don't 3ven have to ask. They are always premptively ask you if you need help. On rare occasions it can get a little disruptive when you been asked 4-5 times, but that isn't really a negative. It's just me...They are usually very knowledgeable about the stock on their shelves and if the person you're talking to isn't 100% sure, someone close by usually is.Great selection of tools, accessories, cleaning supplies and building materials you'd need for just about any home or commercial project. For more specialized tools/accessories, their sister store on Notre Dame is 5 mins away which they can call if needed to verify stock/availability.No real major complaints about this store. I would give 5 stars, but taking 1 off for store hours.
-
November 2021 by Anthony Simmon
The service was amazing, well above what I'd expected. The employee was really concerned about my needs. The store doesn't look big but there's actually a lot of things packed in here. Love it. I think I just found my go-to hardware store.
-
September 2021 by Laurence Bonenfant-Lingat
Pretty helpful, was asked by almost 4 different people if I had everything I needed and if they could assist me. Checkout was very quick and easy. Convenient parking behind the store.
-
September 2021 by Kevin Custodio
Excellent customer service from the gentleman (Paul?) in the paint department. Friendly, very helpful and pleasant. This was my first time at this Rona and now it’ll be my go to store.
-
September 2020 by M Ayotte
Tightly packed store with nearly everything you'll need for a house project. They've got a great lumber yard next door where you can get specific cuts of trellis, pressed wood, etc.The employees are helpful, and since the pandemic has started they've been very careful about how many people are allowed in the store. They make sure someone is there to help you find what you are looking for.
-
September 2020 by Mariana M
Going to this store was a horrible experience. They have changed location of the front door to the back for the building, so going to and from the lumber yard is quite a walk. Inside, there are chains everywhere and big signs not to touch anything. I spoke to 2 employees, both were pretty rude and generally unhelpful. I don’t recommend this place at all.
-
September 2014 by alexandredubois
found everything great store
