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October 2024 by Carl-Philippe Simonise
DO NOT USE THE ATM at this bank. Do Not visit this bank. They will steal your money and make up some excuse to keep investing it while you're starving. The absolute worst banking experience you can ever have. Whatever you do DO NOT USE THE ATM AT THIS BANK!
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September 2024 by Joseph Vega
Great place for money exchange and no fees.
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August 2024 by J P
Mediocre service from the financial advisors. Emails go unreturned for several months, and require multiple follow-ups even for the simplest tasks/information. I used to have great service from my advisor at my old branch in Ontario and have been with Scotiabank for over 20 years, but the service at this branch is lacklustre.
The tellers are fine and helpful, if all you need is basic banking transactions.
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June 2024 by S. C.
Mrs. Georgia is a true professional working over here. She was always helpful about my complicated operations, super experienced and very detail oriented person. She has also opened my safety deposit box to protect my valuable metals very quickly, and transferred my down payment to the notary for my Scotiabank Mortgage product attentively, always informed me properly in many of my visits to the branch.
She was also very kind at all time, and the coffee they offered me in the branch while I was waiting, was (literally) the very best one I have ever tasted in North America.
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May 2024 by Reg Gresseau
Neritt and the rest of the staff are welcoming and give a outstanding service.
Very satisfied
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April 2024 by Andrea Zdyb
I found 'in person service' to be very good. But, trying to reach them via phone etc., impossible :(
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February 2024 by Farshid Varno
Overall, I was happy with my online experience; however, as soon as I stepped into this branch, I immediately regretted opening an account with Scotiabank. The teller addressed me in a very condescending tone, insisting that I MUST see their financial advisor before proceeding with any transactions. When I inquired about the reason, he was unclear and evasive. He took a significant portion of my time (not returning my ID) without providing any answers to my questions. A more professional approach would be to 1) provide the customer with the business card of someone knowledgeable about the questioned matters, 2) if necessary, transparently explain why seeing the financial advisor is required, and 3) if it's not necessary, avoid pressuring the customer and instead, offer a polite recommendation.I hope the manager values new customers enough to approach and explain why it's imperative for me to see the financial advisor.**Update in February 2024**: Still not being contacted by the branch manager or their representative.
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December 2023 by Guillaume Briand
Closing times are very flexible, sometimes they close more than an hour before closing time without leaving an explanation. In addition, the ATM is not accessible at night. Good luck!
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November 2023 by Nathalia Ramirez Osorio
Unfortunately, I have not had any experience with other banks in Montreal, but my partner and I changed branches three times (Square Victoria, Prince Arthur and Parc) and in all three the experience was terrible. The customer service cannot be more useless, advising them I'm not even talking about it, I'm just advising you, don't waste your time making appointments with Hedi El Goulli but especially not with Nora Ouaamar, surely you are more aware of the services than themselves. The only plus of this bank are the cinema points, which entitles it to one star.
Just making a simple transfer between national banks (Toronto for example) or internationally is hell, in some cases impossible and of course don't count on the advisors to help you, they will never respond to your messages.
If you are leaving the country and want to avoid having your cards blocked, don't make an appointment to notify them because they will do it anyway. So no, I absolutely do not recommend this bank.
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November 2023 by Victor Fandrey
Hedi El-Goulli, Antonios Papadatos et les autres au banque Scotia au Parc et Fairmont. je dois dire UN GROS MERCI! Elles-ils vont bien protéger votre argent et Accueillir tout le monde, ne pas être important de votre sang, langue, religion, vous allez trouver le respect et les mesures professionnels ZERO ISSUES. Deal with them, for it shall be cool. SLAVA UKRAINI.
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November 2023 by Jake
It advertises that their atm is open 24/7?? Its not..
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November 2023 by Hiro Protagonist (vale981)
For me all went fine :). Apart from minor computer problems.
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November 2023 by Dennis Evanggelistis
Perfect
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November 2023 by justin cade
Terrible customer service the tellers are so unproffesional
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October 2023 by Vic G
This branch has coffee for its client, it a small branch but filled with experience and great staff who seem to enjoy their job and serving the clientele. It is not near my home but do the detour for their initiative and willingness to solve problems. I appreciate the time and their comprehension for me not having an appointment to open an account for my dad , I myself and existing client, they squeezed us in and did the job. Thank you very much! Refere your branch to my inner circle!
