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February 2024 by Cait N
Not the best customer service, had to go to the front desk to ask for a size, person there seemed bothered by me asking for sizes, nobody on the floor, and they dont give you the box with your shoes... it is very odd? then you cannot exchange them, I see many other reviews about this
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January 2024 by Alejandra Morales
The personal was not friendly, take too much time to attend you,
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November 2023 by Mark Monaghan
Terrible customer service. My 15 year old daughter wore these shoes 4 times before the rivet fell off. SoftMoc refuses to exchange them or refund them.
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October 2023 by PokeCard Packs
Went to pick up an item today.Had to get a size change. They first told to buy a new pair and ask for a refund through customer support for my other purchaseThen they finally were able to use my first purchase, but not apply any of the discounts I used online. They also brought me a pair that was $189, not the one I originally ordered. I wanted brown ones, checked online and there was some available in my size but they said no only after checking ones.Cashier was filled with attitude and did not want to help at all.Store is clean and has usually good variety
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August 2023 by Saidiana Viccionace
SoftMoc Eaton, Sunday morning staff, terrible customer service. Needed to go to the cash to ask to be served. The girl was on her phone. About 5 more persons in the store... I decided to leave...
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August 2023 by Carol B
Found what I wanted. Staff looks depressed. 0 ambiance. One small smile after I had paid. I don't think they like working there.
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June 2023 by Dawn
One of my fav stores for casual shoes. Great service for del or return.
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June 2023 by Satyam Prajapati
Behaviour of two girls is very rude. Had a very bad experience. Not going back to the store again and won’t let my friends buy anything from this store.
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June 2023 by jaina manik
Absolutely poor customer service..not going back.
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February 2023 by Clori S
When shopping for shoes downtown Mtl, if you're on a budget.... try this place before going elsewhere.They have great prices on brand name shoes. Definetly the place to buy shoes for work. Sketchers, Doc Martens, Steve Madden, Adidas... etc.
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February 2023 by Suzanne Prevost
They didn't tell me I couldn't exchange the boots without taking the box. I bought a bag instead and they still won't return them. Customer service is not good either because they wait for you to go to the counter with your shoes to get another size. Most senior staff member at the time was sitting on one of the customer chairs joking around with a friend. Emailed and called customer service and they were just as unhelpful...Will never shop there again
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January 2023 by Brandon Chandler
Was a good experience. Had a nice variety of boots to choose from for the family.
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December 2022 by LIU
Just wondering is it normal the store only offer shoe box to customers if you don’t ask for a bag with it? Or just because I ordered online and don’t deserve a bag? Never had this weird experience before!
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December 2022 by Amy Herbert
Don't know her name but we were helped by the nicest salesperson yesterday when we were looking for Blundstone's. The store was really busy but we still got great assistance & advice- she managed to juggle multiple customers.
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December 2022 by A A
Take care! Unprofessional!!! Very rude service! Avoid this place!