SOIA & KYO is a clothing business known for its stylish coats and strong focus on customer satisfaction. Customers praise the company for its very fast delivery, with coats arriving within 2 to 3 days, and for the high quality and beauty of their products. Many appreciate the company's efforts to promote size inclusivity, offering styles in larger sizes like 3XL, and hope for even more options in the future. Customer service at SOIA & KYO receives mixed reviews. Some customers share positive experiences, highlighting how the staff was helpful, kind, and easy to work with, especially when handling repairs or returns. For example, one customer had their coat zipper replaced four years after purchase, and another appreciated how a damaged coat was repaired, cleaned, and returned quickly and easily. These experiences reinforce the company's commitment to reducing waste and providing good service. However, some customers express concerns about the accuracy of product descriptions, particularly regarding where products are made. One customer was disappointed to find that a coat advertised as made in Canada was actually made in China, which affected their purchasing decision. There are also some warnings about sizing, emphasizing the importance of choosing the right size for different body types. Overall, SOIA & KYO is appreciated for its quality products, quick service, and inclusivity, though potential buyers should pay attention to product details and sizing information.
Beautifully designed quality down coat that is extremely warm and quite fashionable. I love it
November 2024
Great customer service! They replaced my zipper 4 years after I bought my coat. Looks great and was speedy. Thank you so much. This is a great way to reduce waste as well.
August 2024
Very fast delivery, the coats are all more beautiful than the others, very good quality, I am delighted with my purchases ?
