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February 2024 by Quddus Gordon
Avoid this company at all costs. They sent a couch with the wrong instructions and the wrong bag of screws/bolts. When they sent me a replacement package, they left out half the pieces i was missing. Still waiting on a 3rd package. Completely disorganized, don't waste your money.
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February 2024 by Sergey Vor
Very poor service. A week ago I went to this store looking for a couple of wall art items, I also explained to the lady that I’d like to see the items first. She proposed me to put a deposit and come and look at the decor once it’s arrived in their store. She also mentioned that I can decide if I take the items or not once I see them in store. Well, today I went to the store again (I had to carve out time from my day off, find a car and go to the store, which was a big hustle for me), and the (very stressed) lady told me sure let me get your items first, so I waited and when she cameback she said that they have too many clients and it would be not convenient for her to open the boxes and show me the artworks. First of all, lady, I am one of customers too, and secondly, YOU offered me that option, saying I can come back to the store and look at the items before deciding if I like them. Why would I go to the store otherwise?? I would have bought have online and got them delievered home. Marc, the manager, was behind the counter and didn’t say a word, he didn’t care at all. Their service is not poor, it’s non existent. I’ve been the Structuve customer for 6 years and I haven’t experienced this kind of treatment before. Well, better to avoid this particular Strictube for sure - I do not recommend buying there. Go online or to another store at Rene Levesque, the service is much better there.
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February 2024 by Frantz de GENDT
Surprising furniture store with a beautiful showroom, located in the very heart of the Ste Catherine artery. Fairly good quality furniture at an affordable price. Excellent welcome with kindness and a smile as a bonus! A big thank you to Samuel for his attentiveness, his wise advice and his efficiency!
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January 2024 by Matthieu
Top store! ?Marc guided us really well, we found everything thanks to him!The sellers are very kind and full of advice ?
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January 2024 by Zeina Fayad
The saleswoman was super nice, attentive to others. She also taught me lots of tips with great generosity!
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January 2024 by Kate Semenkova
Thanks to Marc, he really made our day!We came to look for a table and a couple of chairs. At first we had a chance to walk around and no one bothered us, which is great!The store is well lit, clean and quiet.After a while we came to the counter to ask for help and that’s where we met Marc!He was so kind, professional, funny and helpful! He explained everything in detail to us, he EVEN SAT DOWN ON SOFA WITH US AND SHOWED US COMPANY’S CATALOG ON A HUGE TV, how cool is that!!!Marc also helped us find a better mirror instead of the one we liked before as it was out of stock. It is very clear that he loves his job and is amazing at it! I honestly believe that Marc deserves a raise! ?We exited the shop feeling very happy and we found everything that we looked for. Thank you!
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December 2023 by Justin Lesage
Bad quality furniture, after one year, everything break
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December 2023 by mamoune khatib
I would like to share with you the extraordinary effort on the part of the man who works at the Structube St Catherine Montreal store. My initial delivery was scheduled for the first week of January 2024 then was pushed back to the second week of February which annoyed me extremely because it was an order that I had placed on Oct 23, 2023. The gentleman provided a incredible effort with the help of his manager to call the head office and tell them of my dissatisfaction and the super long delays of certain orders. I was delivered 2 months earlier than expected (Dec 15, 2023) my wife was very happy to find her SOFT Sofa which is also extremely comfortable, beautiful and spacious.Thank you to the employees of Structube St Catherine for your remarkable work.
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November 2023 by Jennifer Kim
I really enjoyed browsing their inventory! Great location and super friendly staff. This place is my new go-to for previewing before ordering any structube products.
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November 2023 by issou
The store displays are nice. The products are OK but not the best quality. Most of the furniture I've bought in the last 10 years is broken. The salespeople are a bit cold with an attitude.
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October 2023 by Krishna Bhowany
Easily accessible and welcoming staff. They are also present for any information you need on any item displayed there and provide professional help when needed.
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October 2023 by l t
Don’t buy anything from Structube! Don’t waste your money! The quality of their products is horrible. They will send you the defective furniture and products! Their client services are horrible too!I bought 2 lights but there are no all the parts needed to assemble them. Few small parts are missing. I contacted Structube lots of time, sent them the pictures the videos, but they still refuse to give me the small missing parts. I wasted more than 400$ and got 2 lights can’t be used!Don’t buy anything from Structube! Don’t waste your money and your time!
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September 2023 by Christine T.
So disappointed with Structube. Purchased dining chairs and was shocked to find a large noticeable spot. When I reached out to customer service, they downplayed the issue claiming it is “wood imperfection”. This is clearly a poor finish job and lack of quality control. This experience has left me with chairs I cannot proudly display in my home and a feeling of regret for ever buying from Structube.
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September 2023 by emma james
The delivery guys literally couldn’t bother bringing the sofa up a couple of stairs. They’re delivery guys what else are they even supposed to do?! The customer service is also quite terrible, they’re bad at communicating through email.
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June 2023 by MINH THONG LE
The sofa is great after 3 weeks, and price is competitive to other brands. But After-sales policy is quite weak compared to others (return policy/price matching adjustment time frame is shorter). I had a small issue about price adjustment but it comes happily in the end. Overall, It’s worth to look over Structube when you want some new furnitures. I will visit again if I need something to decorate my place.
