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October 2023 by Omar K
Every item we received had a defect. Manager tried to convince us the items are fine or we can fix them instead of replacing them. Still waiting on an item for over 4 months. This store needs better quality furniture.
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August 2023 by Sara Lomas
The staff didn’t seem knowledgeable of what was available and weren’t very helpful. Which is fine if you prefer to shop undisturbed. Some cute furniture and accessories but is more style over substance. Lots of personality but the quality wasn’t where I thought it would be. Perfectly fine for students and people starting out, or people on a budget who might want to find some fun pieces outside of IKEA.
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July 2023 by Maziar Mahmoudi
Terrible experience with them. We bought 6 chairs ( Louis ) with the linen fabric. The quality of the fabric is terrible as it can not be cleaned. We couldn’t clean it so we contacted customer service with just a picture and they got back to us saying you have used the wrong method ( without knowing or asking what we did!) so it’s not covered by Structube and we will not help you. I told them this is not how you should deal with your customers and I won’t come back. Their answer was its your choice!
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May 2023 by Evie Natama
These negative reviews are legit. I ordered a chair online and decided to pick it up from the store in mont royal.When I went in the store to pick it up, the representative brought out my chair with no packaging. I was ready to pick it up and carry it out in a box, and asked them why my product isn’t packaged and ready to carry home.The representative made some excuse about how the company sent the chair in two pieces (chair and legs) and not one, so they only expected one box but it needed two boxes so there’s nothing they can do but have me carry it home without a a box/proper packaging (like how is this my fault that the company and representative miscommunicated?).I told her that she had to find a box for me to carry my two piece chair out of the store because it was very unprofessional to give me my item without packaging. She seemed annoyed and finally went in the back to bring out some random ratty box to put my chair in.I was disgusted and disappointed, but not surprised since I read reviews from this location before ordering my item.The only thing worth it is that I purchased a gorgeous chair and the picture online doesn’t do it justice.
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December 2022 by Patrizia Franca Spagnolo
What’s the point of giving customers a time for delivery and not respect it ? Awful customer service too . When I called they were not empathetic at all . I’m hostage waiting for delivery all afternoon .Last time .
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November 2022 by M C H
Very disappointed with unflexible return/exchange policy. Please think carefully and do not open package if unsure bc you won't be able to return or exchange otherwise.Update: I tried my luck and was able to get a satisfactory resolution with another Structube employee. Thank you.
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October 2022 by Tristan Grizzle
I came in ready to purchase a King bed and Loft 10 mattress. It didn't seem like anyone was interested in helping me, so I left and went to a different location.One of the sales associates was just standing around, and the other decided to talk to the non-coloured customer that walked in after me.
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August 2022 by nastasia de paoli
Daho you were incredible! Thank you so much for wonderful attention and customer service!
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June 2022 by David Mark
I just picked up an online order for my daughter and the service was excellent. I’m very impressed with their furniture. I highly recommend them.
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June 2022 by Rachad Sfeir
Five stars. Good service. Nice collection of fine designs furniture...
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December 2021 by Bao Le
The shop has beautiful furniture for every taste. I've bought a few items from them in the past and they are decently priced for the quality.The shops are nicely displayed and is inviting to walk around and imagine how it can fit into your home.The staff is very helpful and will help you with the ordering process and answers any questions that you might have.
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September 2021 by Ni
Excellent service, beautiful furniture. They take their time to help you and provide you with their expert advice. I love this store, it’s packed full of great furniture and design ideas. I returned an item and it was taken care of promptly. I highly recommend that you visit this store.
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September 2021 by N S-M
Excellent customer service. They treated my mother with so much respect and assisted her with all her needs. They followed up with her through the whole process. The couch she bought was delivered promptly. I am very satisfied with the courteous service provided. Definitely looking forward towards buying new furniture for my future home at this store.
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September 2021 by Oliver Michaud
Decent amount of items ro get an idea of their build and quality. The staff didn't bother me while I had my headphones on and answered my question as best they could. I'm not giving 5 stars because nothing was Impressive and the person I talked to on the phone before going felt like she didn't care whether or not I could be a potential buyer. They are helpful but they are not sales persons.
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September 2020 by V M
Super rude staff. The place is pretty small, but it has a good amount of furniture in display. However, the first interaction with the staff was unpleasant. They were rude to us and look like they don't really care about the job or the customers. That negative feeling set the tone for the rest of the time spent in the showroom. I didn't feel like buying anything after the interaction.
