Excel Honda Desjardins receives reviews highlighting both excellent service and some significant customer service issues. Many customers report exceptional, professional, and knowledgeable service from specific sales staff, who are described as attentive, pleasant, and going above and beyond. These positive interactions contribute to strong loyalty, with some clients returning for decades due to the exemplary customer service and great team. The dealership is noted for its welcoming staff, impressive vehicle selection, and a process where staff take time to understand needs without pressure. However, there are serious criticisms involving unpleasant staff attitudes, damaged property, and poor communication, including being hung up on. These experiences led to strong dissatisfaction, with one reviewer stating they would have gone elsewhere. The overall impression is mixed: while many salespeople provide dedicated and friendly service that earns high praise and recommendations, management and some other staff members can be inconsiderate, impacting the overall experience. The dealership has a committed clientele but faces clear feedback regarding inconsistent treatment.
I recently purchased my car from this dealership and had a great experience. The service from Mr. Taha was excellent — very helpful, professional, and honest throughout the whole process. A big thank you as well to Mr. Patrick for giving me the best offer possible. I really appreciate the smooth and friendly service.... read full comment
February 2026
Hi I bought honda crv touring with Nicolas Lachance, highly recommend he gave me good service and was very informative!
February 2026
Great selection, honest pricing, and fast service. They handled all the paperwork efficiently and had me on the road in no time. If you're looking for a stress-free car buying experience, this is the place to go!
