Excel Honda Desjardins receives reviews highlighting both excellent service and some significant customer service issues. Many customers report exceptional, professional, and knowledgeable service from specific sales staff, who are described as attentive, pleasant, and going above and beyond. These positive interactions contribute to strong loyalty, with some clients returning for decades due to the exemplary customer service and great team. The dealership is noted for its welcoming staff, impressive vehicle selection, and a process where staff take time to understand needs without pressure. However, there are serious criticisms involving unpleasant staff attitudes, damaged property, and poor communication, including being hung up on. These experiences led to strong dissatisfaction, with one reviewer stating they would have gone elsewhere. The overall impression is mixed: while many salespeople provide dedicated and friendly service that earns high praise and recommendations, management and some other staff members can be inconsiderate, impacting the overall experience. The dealership has a committed clientele but faces clear feedback regarding inconsistent treatment.
Excellent service from representative, David S. and other staff on a new lease. Attentive, knowledgeable and professional.
October 2024
Ive been a Honda customer for 10+ years. Not only are their cards reliable but their customer service as this dealership is 10/10. I went in when my lease was nearly up, and had such a positive experience taking out a new lease. Everyone there is so amazing. I will never be switching from Excel Honda!!
October 2024
Special thanks to Nicolas, Jose and Marco who have made everything seamless for me and my parents. Nothing but positive things to say about the professional and friendly service here.
