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September 2023 by Daria Shulepova
The longest line in the female fitting room, and that’s off peak hours.. 30 min wait just to try on clothes. Should make more fitting rooms maybe?
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August 2023 by Lily Ferrandez
Personnels sympathiques malgré le volume de travail et les gens qui sont parfois vraiment bêtes avec eux, j'ai assisté à plusieurs scènes de clients qui dépassaient les limites à mon sens et ils sont restés polis et courtois. C'est le Zara que je préfère au niveau du personnel.
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July 2023 by Moses Guenoun
Very slow service, employees laughing and talking instead of working. Horrible service
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July 2023 by Anu Radha
Perfumes are always out of stock , every time I visit and I like the perfume it is out of stock how is this possible ??
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July 2023 by Sa Kan
Was third in line and it’s been 30 minutes and it’s still not my turn at the cash. So slow. There is a line of 20 people and only 1 cashier who is training someone else. It is not time to train a new employee when there is a line of 20 people waiting. Ridiculous.
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July 2023 by Shal P.
Worst customer service for all levels. Cashier was the only one with common sense. I went in 20 minutes before closure to pick up shorts they didn’t have at Laval. I was browsing before check out. Literally the rack beside the cash area. The young girl literally told me not once but twice to just wait in line. She basically wanted me to stare at the person in front of me to checkout. I explain to her that I will cash out I’m just looking at the table to add other products. There is no one in the kids section in line but me and the person paying at cash.USE YOUR LOGIC! Worst service. The manager in charge was around and said it’s because everyone is tired! Wouldn’t it be a good idea for me to buy the 5 items instead of having to fold them. WOW good job Zara Rockland, way to go for service! Note: Don’t over exhaust your employees for them to be rude to clients. And to the associate; found a job that makes you happy…
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July 2023 by Yasmine M
Service is awfulNo respect for people’s time. They need better processes in store.Very highly disappointed!
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July 2023 by Abed Achji
worst customer service . The manager was unprofessional cashier worst. They take people time for jokes . Avoid at all cost.
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June 2023 by Matt F
This place is just terribly staffed all the time. Ridiculous lineups, one clerk at the counter while other employees are chilling in the dressing room. No sense of priorities. Each transaction takes an eternity.
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June 2023 by MHD Tayssir Alzaim
Spent 40 mins waiting to pay although 3 clients were ahead of me only
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May 2023 by tia c
0 this store looks like a outlet not to mention worst customer service . No wifi so no return but magical sales go trough . The manager was unprofessional cashier worst. They take people time for jokes . Avoid at all cost.
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May 2023 by Emilie Champagne
Extremely extremely slow service at the cashier. Waited 45 min for a refund. Not coming back.
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May 2023 by Hala Haj asaad
Very good quality but i don't like the clothing models
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May 2023 by Ignacio Andres Vega
Waiting time at the cashes has became an issue. It is really long.
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April 2023 by Nisa Raza
The worse customer service I have ever seen. The store manager is extremely rude to customers - he was intimidating the cashier in front of the clients. He refused a refund to the client in front of us in a very impolite, disrespectful manner. We all felt uncomfortable.
