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April 2025 by Michael Greenberg
Updated Review: Everything started well. They installed a garage door for an apartment building which opens and closes approximately 75 times per day. The door was ok but broke often and they did not honour their guarantee. They eventually stoped returning my calls and did not send anyone to repair the door. I had to call a more reputable company to have the repairs done. IK would not do business with RSM again.
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November 2024 by Dave Lee
I called and they came the next day and fixed my garage door the customer service was good and the techs that came were very nice and efficient I would recommend these guys to anyone looking for good work in quick timing
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November 2024 by Sylvie Lapointe
excellent service
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March 2024 by Chris Tastic
Ask Christian. Very good service!
Update: I needed a service call and Christian and Carl fixed it quickly!
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March 2024 by Chris Haherf
Very satisfied, I had several technical questions following my quote request and Christian guided me well. Fast feedback and qualified technical team.
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January 2024 by Francis Guilbert
DO NOT DO BUSINESS WITH THIS COMPANY!!!!It took 6 months to get one in good condition like I should have had initially. Installers lack experience. It takes time to get answers and everyone is throwing the ball around to avoid dealing with problems. Major lack of management in this company. He says they will be there on such a date to repair it and it doesn't even show up and no one notifies me. Towards the end of it all they informed me that they lost money on my project and that I should have left my door with the graffiti and dent.1st time the door is dented, a graffitied window, a crooked wheel, the motor rail bent, the lock to block the door left on the ground and the weather stripping is cut too short2nd time he changes my panel for a new dented and scratched panel and he leaves leaving the door adjusted to 1 inch from the ground3rd time he finally installs the lock. He put the lock on the right and the footrest on the left (that's a long way to crush and door and lock it at the same time for 10')4th time he comes to correct their mistake again. He changes a panel again to have the lock and the footrest on the same side. I had the right to another dented and scratched panel5th time I finally had my door repaired properly by an installer who only does after-service (to repair other people's mistakes)Do not do business withRSM OR A1. It's the same company!
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July 2021 by Christian Dagenais
(Translated by Google) Lack of information concerning the parts sold, obligation to have the door installed in order to have all the parts as shown in the installation booklet.(Original)Manque d'information concernant les pièces vendus, obligations de faire installer la porte pour pouvoir avoir toutes les pièces telles que montrer dans le livret d'installation.
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February 2021 by TheJoe981
(Translated by Google) Absolutely terrible service! I had 4 garage doors installed during the construction of my commercial building 2 years ago. From the start, we were not happy with the work / installation. Constant air leaks on 3 of the 4 doors, hellish noises when there is the slightest gust of wind etc. Everything I am told is completely normal!I called them 4 days ago (January 18, 2021) to go through a door that is malfunctioning. On leaving, I am advised that there is no longer any guarantee, because the guarantee is supposedly only 1 year!Once the technician is there, I am told that there is a bad communication between a handle and the door in question and that the handle must be changed. Then it takes a few minutes to lubricate the others with what it seems like a can of lubricant such as "WD40". He then advises me that one of the doors (which we rarely use) has a windbreaker that is no longer good and needs to be changed. He changes his story when I ask him if it's normal after 2 years on a door that opens about 10 times a year. His story then became an explanation that the "flashing" was improperly installed (too short) and he could not adjust the windbreaker.The icing on the cake: I had an invoice sent to me via email claiming the amount of $ 469.10 for his visit of less than an hour !!! Direct labor: $ 99.00 (1 hour); Travel costs: $ 25.00; Lubricant: $ 36.00 (it costs a lot of WD-40!); New controller: $ 50.00; and…. attached your hats… $ 198.00 supplement for what seems a "minimum charge" !!!No explanation of charges up front, no responsibility for a dreadful initial installation. Nothing!!!Be advised, This growing company by leaps and bounds is doing it on a total scam basis !!!(Original)Service absolument horrible! J'ai fait installer 4 portes de garage lors de la construction de mon bâtiment commercial il y's 2 ans. Dès le départ, on est était pas content du travail / installation. Fuites d'air constantes sur 3 des 4 portes, bruits infernaux lorsqu'il y'a le moindre bourrasque de vent etc. Le tout on me dit est complètement normal!Je les appel il y'a 4 jours (18 janvier, 2021) pour faire par d'une porte qui fonctionne mal. En partent, on M'avise qu'il n'y a plus de garantie, car la garantie est supposément seulement de 1 an!Une fois le technicien sur place, on me fait savoir qu'il y'a une mauvaise communication entre une manette et la porte en question et qu'il faut changer la manette. Ensuite il prend quelques minutes pour lubrifier les autres avec se qu'il semble à une canette de lubrifiant tel que "WD40". Il m'avise ensuite que une des portes (qu'on utilise rarement) a un coupe-vent qui n'est plus bon et a besoin de se faire changer. Il change d'histoire quand je lui demande si c'est normale après 2 ans sur une porte qui s'ouvre environ 10 fois par année. Son histoire est ensuite devenu une explication comme quoi le "flashing" était mal installé (trop court) et que il ne pouvait pas ajuster le coupe-vent.Le cerise sur le sundae: je me fait envoyer une facture via courriel réclamant le montant de $469.10 pour sa visite de moins d'une heure!!! Main d'oeuvre directe: $99.00 (1 heure); Frais de déplacement: $25.00; Lubrifiant: $36.00 (ça coute chère du WD-40!); Nouvelle manette: $50.00; et…. attaché vos tuques… $198.00 supplément pour se qui semble un "frais minimum"!!!Aucune explication des frais au préalable, aucune prise de responsabilité pour une installation initiale atroce. Rien!!!Soyez avisés, Cette compagnie grandissante à pas de géant le fait sur une base d'arnaque total!!!
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January 2021 by Valerie Deschesnes
(Translated by Google) Incomplete submission, forgetting to place the order, start of installation in September and we are still waiting for the last pieces ... and obviously impossible to speak to someone.(Original)Soumission incomplète, oubli de passer la commande, début de l'installation en septembre et on attend toujours les derniers morceaux... et évidemment impossible de parler à quelqu'un.
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December 2020 by Valérie Deschesnes
Produit Garaga de qualité, mais manque total de service.
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December 2020 by Robert Lapointe
(Translated by Google) A1 Portes de garage (the team of Messrs. Lafleur and Lefort) repaired my door and the door opener with speed, efficiency and great experience. This Varennes company is now merged with Portes RSM in Napierville.(Original)A1 Portes de garage (l'équipe de messieurs Lafleur et Lefort) a effectué une réparation de ma porte et de l'ouvre-porte avec célérité, efficacité et haute expérience. Cette société de Varennes est maintenant fusionné avec les Portes RSM de Napierville.
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November 2020 by Nicolas Cloutier
(Translated by Google) The guys arrived on time. They were polite and courteous! Job well done, installation by professionals! Thank you! Very satisfied!(Original)Les gars sont arrivés à l’heure. Ils étaient polit et courtois! Travail bien fait, installation par des professionnels! Merci! Très satisfais!
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September 2020 by Dennis Taylor
(Translated by Google) I try to call them several times to come and fix my door without a call back from them
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August 2020 by Jonathan Mailloux
(Translated by Google) The appointment and the appointment was great. Everyone is courteous. The work was done quickly and with quality. Before leaving, we made sure that I had no more questions and that everything was in good condition. Special attention also to clean properly before leaving the premises.For a weatherstripping repair + inspection / maintenance.(Original)La prise de rendez-vous ainsi que le rendez-vous a été super bien. Tout le monde est courtois. Le travail s'est fait rapidement et avec qualité. Avant de quitter, on s'est assuré que je n'avais plus de questions et que tout était en bon état. Attention particulière également pour bien nettoyer avant de quitter les lieux.Pour une réparation de coupe-froid + inspection/entretien.
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August 2020 by Josee Cholette
(Translated by Google) Satisfied with the work of the seller but the day of the installation, the installer came to ask us to take a 2x4 we had in the garage and he also took without asking this time, 4 pieces of 2x4 that I had pre cut for a project that I had started ... I sent 2 emails asking that someone call me before I pay the bill and I'm still waiting ... email sent on May 6 and 21 !!!(Original)Satisfaite du travail du vendeur mais la journée de l installation, l'installateur est venu nous demander pour prendre un 2x4 qu'on avait dans le garage et il a aussi prit sans demander cette fois, 4 bout de 2x4 que j'avais pre coupé pour un projet que j'avais debuté... J'ai envoyé 2 courriels pour demander que quelqu'un m appel avant que je paie la facture et j attends encore... courriel envoyé le 6 et le 21 mai!!!
