Fortier Chrysler Dodge Jeep Ram is a dealership known for its dedicated team and good customer service. Many customers highlight the helpfulness of staff members such as Ludovic, Frederique, Melanie, and Zachary, who are committed to making the car buying experience smooth and satisfying. Customers appreciate the team’s willingness to assist with financing, aesthetic details, and special requests, often describing their service as excellent and attentive. Following the dealership's takeover by the Grenier Group, customer experiences have improved further, with staff like Steve Costa and the directors making efforts to ensure clients feel valued and their expectations are met. Testimonials emphasize that customer service remains a priority, even after the sale, with staff working hard to resolve issues and fulfill customer needs. However, some reviews mention challenges with after-sales service, particularly regarding vehicle repairs. One customer shared a disappointing experience with persistent problems on a 2023 Jeep Wrangler 4xe, citing ineffective repairs, delays, and poor communication. Despite visits to the service department, issues were not fully resolved, and attempts at compensation were unsuccessful, leading to frustration. This case highlights that while the dealership has a friendly and helpful team, some customers have faced difficulties with vehicle maintenance and warranty concerns. Overall, Fortier Chrysler Dodge Jeep Ram is recognized for its friendly, attentive staff and good initial service, with many customers recommending the dealership for their professionalism and customer-focused approach.
Was a fantastic experience, we came all the way from Ottawa. Great service!!!
August 2025
Amazing service from Melanie go see her if you need help for your new purchase
July 2025
The team; Ludovic, Frederique and Melanie were great people to work with. Grenier Chrysler - Montréal-est had given me great service and an easy experience to purchase a vehicle.
