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December 2023 by Andrés Alejo-Rodriguez
I recently had an incredibly disappointing experience with Best Buy that I feel compelled to share. The chain of events began with receiving incorrect advice in-store, leading to the delivery of the wrong refrigerator. Upon requesting a replacement, the second delivery brought a damaged item, leaving me without a functioning refrigerator for two weeks and incurring additional expenses.Despite assurances of compensation, and the opening of a case, I have yet to receive any resolution or return for the damaged appliance. This entire ordeal has been a nightmare, especially considering that I purchased all my appliances for my new home from Best Buy. The lack of accountability and the extended period without a crucial home appliance has been a major inconvenience.Regrettably, based on this experience, I cannot recommend Best Buy to others. The poor customer service, incorrect advice, and failure to promptly address and resolve issues have left me thoroughly dissatisfied. I expected better from a reputable retailer like Best Buy, and this experience has undoubtedly tarnished my perception of the brand.
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December 2023 by crystalpalacemusic
Went to buy AirPods. 5 salesmen in area standing laughing having a good time. No interest in assisting, stood there for 5 minutes staring at them, one in a black shirt started staring back got another guy to come over to tell me I was in wrong section.Poor. Oddly lots of attitude.
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November 2023 by Alex Kad
Don’t ever get the extended warranty. They lie and they will never honour it. I will try to contact you again even though I tried contacting almost every department. I have even contacted head office and they were concerned and told me they will contact me back. It has been 7 months and nothing yet. Also the link you just provided is only taking me to your site. I feel like you guys are toying with me and I will contact consumer protection
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November 2023 by Amir Salehzadeh
This is the real story, please read it completely.I ordered a staking kit for my washer and dryer(Samsung) on Oct 7th in-store, Oumarou(Best Buy employee) did this order and he told me I could come and pick it up on Oct 16th(which is mentioned on the receipt when I ordered).I went to Best Buy to pick up the kit at 6:45 PM, and the guy who works at the pickup desk(Adam) tried to find it in the back store after about 15 minutes he couldn't find it and asked me to see a client-server guy(Shaq), he gave me the most weirdest answer!!!!!!The delivery package will be packed 72 hours before the shipping but we don't receive your package yet!!!!!He said the delivery comes around 7 am to 9 pm and we are closed at 7:00 pm that's why we don't have your package now!!!!!This is a really unacceptable answer!!!!He never tries to even say Sorry for this mess!!!I'll put a photo of my receipt for everyoneIt was the last time I bought anything from Best Buy, it's the Worst Buy, not Best Buy!!!!!
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November 2023 by Rassi Racing
Bad service and training. Takes 3 employees to do one task resulting in 0 service. Waited at the cash for 5 minutes knew exactly what I wanted and there was no one to sell me what I wanted. Laughable to have no one at your cash for an extended period. Bad experience overall.
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October 2023 by Jonathan Holstein
Ordered a PS5 + video game for around 800$. They gave me 2 days to come pick it up in store & when I didn’t they cancelled my order.They should give us at least a week or two to pickup items. And besides, the product was already paid for…You just lost money and a customer. Would do business with another electronics retailer instead!
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September 2023 by Jim Eldridge
Really great staff, especially the main guy in the cell phone area. Sorry I didn't remember it. Started with Sa...Extremely good sales person. I was legitimately impressed.
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August 2023 by Mr Reviewer
I get good service most of the time but if you go 1-2 hours before closing, there is very few staff on the floor and you end up waiting. Overall I got what I needed and left.
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August 2023 by C. I.
It was a little long to wait for help, but once Sunny (computer guy) got to us, we received excellent service. Sunny was pleasant, knowledgeable & frank, he asked pertinent questions, he anticipated future needs, his recommendations were focused on the needs we communicated and he offered great alternatives which allowed us to make a better, more informed decision. The overall interaction was great! Sunny deserves a raise.
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August 2023 by Dorval Gsxr
Bestbuy extended warranty is a scam. I just dealt with two people who are clearly trained on avoiding answering some questions to justify a refusal of service and continually mischaracterizing MY OWN WORDS to make it sound like I'm the one refusing their service? It's as nonsensical as it was sleazy. I used to have respect for this company but this was used-car salesman stuff.
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August 2023 by Jay
There is a guy working there he help me out alot I will never forget him, never in my life. His name was Sunny, he give me all the details, i was trying to find this item forever he found it for me. That day i had injured my leg in the gym bcuz of leg day so he helped me by carrying me to the car then i told him i wasn’t physically capable of driving so he drove me home & walked back to work. Very kind guy 5 star
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July 2023 by Debbie Fairchild
Best Buy pointe Claire has the worst managers. Two months and I still haven’t received my refund of well over $1300 for a TV returned in May! When I had to go to the store AGAIN because the first manager had done nothing she promised, the next one had an attitude from hell! I’m also not impressed that you cannot phone the store! All calls are re-directed to customer service, who say they can’t help you because the item was bought in the store, you have to go there in person!!!!!
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July 2023 by Ken Dowd
I purchased an IPad Pro and took the Geek Squad Protection Plan. In March, I went to the store to cancel the plan. I was informed that I would need to call to cancel. I called to cancel, spoke with a representative who was the most uncooperative person and after speaking with her for 30 minutes she said it was cancelled. However, I’ve continued to be charged for the last four months. Today I tried again to cancel through the online chat and they were unable to help me and told me to call to cancel. I’ve been informed that my phone number doesn’t match their records, I think I know what my phone number is! It seems to me this is no mistake, it’s purposely done to charge you month after month!
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July 2023 by Zeuxis
Came to buy premium headphones. Wanted to try Sony XM5, sennheiser momentum 4 and Bose. Each headset had some issues with connection so I could not try them out. When I mentioned it to one employee she sounded all annoyed at me. I guess I’ll be going somewhere else to spend my money.
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June 2023 by Eya Gibran
If you need help, ask Reine. She knows what she's talking about. We came in looking for a Bluetooth speaker and I asked her honest opinion between a more expensive speaker and a more basic model and she gave me an answer and explained her logic. Turns out the expensive model ain't worth the hype. Thanks queen ?
