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October 2024 by P Toledano
Was served by a very helpful lady that helped me choose the perfect gift for my wife!
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September 2024 by tasneem
I would give this place a zero if I could. The employees are super rude. I bought a gold diamond ring from them that costed around 950$ less than two years ago and went to sell it back to them yesterday and the lady offered 40$. Didn’t want to explain how she calculated that price for customers to understand the reasoning behind the offer and kept saying “you heard me right”. Horrible service, high prices and low value. When I bought the ring they said it was a 18k but the lady kept saying it was a 14k…
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June 2024 by Heroldine Lucien
Ahmel (sorry if I wrote it wrong) was so welcoming and kind. Plus the price is very reasonable. THANKS!
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February 2024 by Ricardo Portillo
I wish I could give this place zero stars. The service was just awful. My wife has bought a bunch of stuff from them before, but they're always so pushy when it comes to selling.So, we went there today because my wife had some gold she didn't need anymore and she was thinking about getting a new gold necklace. The lady there gave us a price for the gold, but she was super rude about it. She basically told us to go somewhere else if we didn't like her offer. Then she just ignored us for the rest of the time we were there. She even started a phone call and never came back to us. There were two employees in the store and neither of them seemed to care at all. Terrible service!!!!
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January 2024 by ngie
worst jewelry i’ve ever bought, they break it the next day that i purchased it and they tried to blame it on me, worst customer service
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November 2023 by Aiden Landry
Terrible customer service very rude and unprofessional
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November 2023 by N. Lulham
AVOID THIS STORE AT ALL COSTS! If I could leave zero stars, I would. Poor quality products and absolutely terrible customer service. I purchased my wedding band at this store and have had a long list of issues. After getting the ring resized, I noticed that one of the diamonds was missing from the band. I brought it back to the store and they insisted that to have it fixed, I would need to give them my receipt and that it would be returned with the ring. When I went to pick up the ring, the receipt was gone and they blamed me, saying that I lost it. I was eventually able to get a copy from the store, after multiple phone calls. There was also a gash in the side of the ring after they "fixed" the ring and it was no longer round after being resized. Not four months later, another diamond fell off from my wedding band. I went back to the store to have it fixed since my receipt says the ring is covered by manufacturer's warranty for one year. Again, I was told that I have to give them my receipt to have it fixed. I got a phone call a few days later saying that they would offer me a special price of $50+tax (instead of $150+tax) to fix the ring. I told them that I refused to pay since it is covered by manufacturer's warranty, and they proceeded to blame me saying that it was my fault the diamond fell out. I told them that no quality product should lose TWO diamonds in the span of five months following regular wear and use. I got a call six weeks later telling me my ring was fixed. When I went to pick it up, they again tried to charge me and wouldn't let me leave the store with my ring without paying. After much frustration, I ended up speaking with a manager over the phone who let me leave with my ring without having to pay the additional charges. I would not recommend this store or its products to anyone.
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August 2023 by Catherine Milne
Worst experience ever. Very dishonest between the store in Fairview and their head office.
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August 2023 by Ryan Charles
Place is okay. Customer service isn’t the best but there’s a wide variety of watches at a great price . I wouldn’t necessarily recommend but if you like watches prices aren’t bad.
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August 2023 by Louis Quesnel
Do not trust!! Went in for a battery replacement for a watch. Was told it needed a new mechanism for $120 which I declined. Went to another jewelry and got a battery replacement for $10 and the watch is working perfectly. Avoid if you can.
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March 2023 by IramT
Be careful!!! They will scam you!I had bought $3000 worth of overpriced jewellery from these guys at Fairview. Versace style ring for men with diamonds on it. I was hesitant before buying the ring because it was way overpriced (2.5x the actual value). I notice the supposed rectangle shape was actually crooked (one side was longer than the opposite side). So it wasn’t a straight rectangle but a slightly deformed ring. It was noticeable nonetheless. I told the manager and he reassured me that they can easily fix it. He told me to just take it and come back if it “really” bothered me “that much.” Being super busy that day and not having the time to argue with that man, I left with the intention of going back. After all, he did promise to have it fixed if I really wanted to. I went back to have them fix it. They took my item and gave me a ticket. I go back to pick it up and the same Moroccan male manager explained how they couldn’t really fix it or do anything. So I argue that he promised to have it fixed. He starts gaslighting me and tells me how I’m “so picky.”Never going back there again. Extremely unprofessional and dishonest!
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January 2023 by Nikki Lulham
AVOID THIS STORE AT ALL COSTS! If I could leave zero stars, I would. Poor quality products and absolutely terrible customer service. I purchased my wedding band at this store and have had a long list of issues. After getting the ring resized, I noticed that one of the diamonds was missing from the band. I brought it back to the store and they insisted that to have it fixed, I would need to give them my receipt and that it would be returned with the ring. When I went to pick up the ring, the receipt was gone and they blamed me, saying that I lost it. I was eventually able to get a copy from the store, after multiple phone calls. There was also a gash in the side of the ring after they "fixed" the ring and it was no longer round after being resized. Not four months later, another diamond fell off from my wedding band. I went back to the store to have it fixed since my receipt says the ring is covered by manufacturer's warranty for one year. Again, I was told that I have to give them my receipt to have it fixed. I got a phone call a few days later saying that they would offer me a special price of $50+tax (instead of $150+tax) to fix the ring. I told them that I refused to pay since it is covered by manufacturer's warranty, and they proceeded to blame me saying that it was my fault the diamond fell out. I told them that no quality product should lose TWO diamonds in the span of five months following regular wear and use. I got a call six weeks later telling me my ring was fixed. When I went to pick it up, they again tried to charge me and wouldn't let me leave the store with my ring without paying. After much frustration, I ended up speaking with a manager over the phone who let me leave with my ring without having to pay the additional charges. I would not recommend this store or its products to anyone.
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December 2022 by Lindsay Lulham
Really terrible service and cheap products. my sister had so many issues with her engagement ring. Even though it is under warranty they kept charging her for diamond falling out of her ring.Lolly the service girl is extremely rude, argumentative and completely incompetent. Do yourself a favor and STAY AWAY FROM THIS PLACE!!
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December 2022 by Alexandru Donia
Today there rarely places to have such amazing customer service from anywhere you go. Lyne has been the nicest person I'm dealt with in retail.Helped me picked a engagement ring that was perfect. She gave me a fair deal on the jewelry and never pushed me to buy. Just being a gracious human being trying to help another. I highly recommend getting your jewelry here and especially with Lyne. She's so helpful.
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November 2022 by DIOH Philippe
Amazing service I love the hospitality and warm welcome I was assisted in the best way possible
S/O to Lyne for everything she is the best highly recommand. ❤️
