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February 2024 by George
Our visit to Hemsleys for wedding bands was disappointing. Despite our excitement, we felt subtly judged about our choice of a lab diamond for the engagement ring. The jeweler's smug comments about the diamond's clarity were humiliating. We tried to make the best of it by exploring their selection to better understand what we wanted but ultimately decided to look elsewhere for our purchase.
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February 2024 by Stuart Kozlick
A preferred destination for me. The service consistently excels, boasting a superb selection of timepieces and jewelry. The staff, particularly Jordan and team, are exceptionally knowledgeable. His guidance was invaluable in refining my choices and adding to my growing collection. Thanks again!
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February 2024 by William D Lurie
I bought a Tissot T-Touch Expert Solar at least 5 years ago and Not from Hensleys.When the watches battery symbol kept displaying, I brought my watch to Hemsleys for repair and paid $170 to send it to an authorized Tissot repair centre, which they did.Unfortunately, the watch came back - worked for a few months and then the battery symbol came back.At no additional costs to me, Hemsley’s sent the watch back two more times and this last time they called before they sent it back, They elevated the importance of the repair making sure Tissot understood that they needed to try everything they could to fix it.Today my watch came back in a beautiful box and velvet pouch and was completely restored and works like a charm.Cost to me was nothing except for the original $170 repair which included the shipping fee.On the repair slip given to me when I received the watch today, is a very long list (very long!) of all the changes and adjustments and tests and repairs they did to get it working again!I paid nothing for that, above the original $170 already paid.If you go online, and Google this watch and the battery replacement, you will see that if the battery can NOT be replaced, Tissot offers several options all of which are charged to the customer.Not in my case thanks to Hemsleys!Needless to say, I am now a raving fan of Hemley's Jewellers.
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December 2023 by Stephen Rozz
I bought a beautiful necklace for my girlfriend, great service and they accomodate me since the necklace i wanted was sold out.I recommend it and surely will come back in the future
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December 2023 by Serdar Oyman
I bought 2 Montblanc Pen from Hemsleys. It was great experience. All process were very smooth and Jordan was very Helpful. I highly recommend Hemsleys Jewellers
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November 2023 by Adam Aziz
Talk about an experience.. Everything from initial call, design, build process, and delivery was fantastic. I highly recommend working with Hemsleys if you're looking for that special piece for your life partner.
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October 2023 by Dee
Purchasing a timepiece can be daunting and sometimes difficult with the myriad of choices, specs, and details.I came across Hemsley's Jewellers online during my shopping experience and luckily I had the pleasure of dealing with Jordan. He helped me pick out a Longines Legend Diver with a rubber strap and accommodated all my inquires. Above all, shipping and presentation were above my expectations as the package came overnight and well protected.I have just started my watch collecting journey and I would definitely reach out to him for a future purchase.5 Stars.
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October 2023 by Patricia Bouchard
Wow! Superb service!Back in August, we reached out, by chat, about my son’s bracelet and received an instant response from Jordan. He was so polite and personable and invited us to pass by to see if they could shorten my son’s bracelet. Just so you know, the jewellers near our home said it was IMPOSSIBLE to make his bracelet shorter (we couldn’t send it back because it was engraved). Well, have I got news for them! We stopped by Hemsleys and were immediately greeted by Alex and his colleague (didn’t catch her name, but she was so lovely to speak with). Not only did they fix the bracelet, within an hour I might add, they didn’t charge us because it was a small job – lol! Hemsleys… making the impossible – possible! Thank you so much! So very impressed!
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August 2023 by gail campbell
Thank you for your professional help with my ring Jordan. The process from start to finish was outstanding. Five stars
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June 2023 by Adam Liljedahl
Brought my watch to have the battery changed. Completely broke opened the watch trying to change the battery ( never seen anyone do that before) and had to send it out after for repair. Couldn’t replace what they broke and did not offer any kind of compensation. Didn’t take responsibility for what they did.
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April 2023 by Omid Zobeiri
I am delighted to share my experience with Hemsley's Jewellers, who created my custom wedding ring and has left me beyond satisfied. From the beginning, Jordan made an effort to understand and appreciate my ideas and preferences, offering professional advice on the design and materials. The ring's intricate details and excellent craftsmanship are evident in every detail, including the dazzling stones. Every time I see at the ring, it evokes a sense of joy, and I cannot think of anyway that could be more beautiful. I highly recommend Hemsley's Jewellers to anyone searching for a unique and exceptional piece of jewelry.
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March 2023 by Aga Wize
I really appreciate the attention Hemsleys Jewellers brings to the customer. I found these two timepieces and couldn't resist. Alex gave me a tour just to make sure I was buying the right one. Thanks again to the Hemsleys family, a great experience.
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March 2023 by Ricardo Poupada
Professional, courteous, pro-active customer service. Something usually missing from many high end shops nowadays, patient with my questions. Did a remarkable job cleaning my watch. Would highly recommend.
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March 2023 by Sarah Jane Devoe
Very sweet owner, cut my rings off me when I was heavily pregnant. Went back to have them fixed. They sent my rings away to be reset and sized, as well as tightened. Less than four months later, stones were falling out. Stones were cracked. I brought it to a new jewler who fixed the rings but asked that I never return back for work here again. I was disappointed in the quality of repair, as it definitely wasn't cheap. Then I had to pay to have everything fixed again.
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March 2023 by Kathy Marsh
Hemsleys Jewellers, you shouldn't judge a book by its cover.My husband and I went into the store today enquiring about a pendant necklace for my moms special Birthday. After the clerk scanned us with her eyes, up and down, she firmly said that the prices start at $700.00 expecting our reaction to be that it was too expensive and expecting us to turn around and leave. When we didn't comment about the price she looked very confused and didn't know what to say next. So I asked to see what they had, she pulled out their catalog and I picked one and asked for the price. Then I was told that they would have to call for a price. But at no time did she offer to place that call. So my husband asked if he could call to get a price and the clerk said "oh no, they won't talk to you" .That was the end of our experience at Hemsley.We ended up going to a competitor and spent $3500.00 on a beautiful gold locket pendant necklace for my mom.Once again, don't judge a book by its cover.
