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November 2023 by Marie-Josee Le Jour
I purchased a Fitbit for my father. I decided to have him pick it up in store since the shipping delays were over 10 days and the item was in stock at his local store. I made the purchase on Saturday. My dad went to the store on Sunday and was told that order was cancelled because there was no stock. Meanwhile, I didn't have a cancellation on my end. I tried phoning the store - don't bother, they don't pick up the phone ever. I managed to get a hold of support through live chat who advised me that the item was indeed in stock, there was even 2 of the items in stock. I was told I could go pick up the item right away. I live on the other side of the country so I asked if I could send my dad back to the store. Only then was I advised that I had to pick up the order since I placed the order... I've ordered from a variety of places over the years and never had any issues having a family member pick up orders with the proper documentation in hand of course.We are reasonable people. Had I or my father been advised of the policy mandating that the person who placed the order HAD to also pick it up, we would have understood. Instead, you lied to a 70-year old man, that's just shameful. I ordered his new Fitbit from Best Buy and will never order anything from The Source even though I get preferential pricing through my employer. I'll happily pay more so I don't have to do business with The Source. Do better.
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November 2023 by Alexanlea Gagno
They are nice and very approachable.
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September 2023 by Ahmet Cevirme
Best service thanks anmol
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August 2023 by GoldFish_Gamer
Today's experience left a very sour taste in my mouth. I went in to look for a new computer mouse, found what I was looking for, for 10.99$ went for it and I grabbed a few games on the side because why not. I picker out a ps4 game under a 20.99$ price tag, thinking it was a good deal. Only to end up at the cash register and being told that they shown prices were wrong all because they were moving things around. The mouse was now 40$ and even though they had a full row under the price they refused to do it a the shown price and instead offered the 10$ off. I refuse, and paid for the two games only to catch on the final cost. 189$ for a 79.99$ switch game and the 20$ game. It didn't add up. They then said. Ya no the game wasn't in the right spot. and offered me the same 10$ discount. This is ridiculous. All the wall displays are locked so it's not an other buyers fault who moved everything. It was the store who placed those products under those cost, regardless of the reason. The store was empty and with the four employees, they should have been going over their prices to make sure what was marked on displayed was the correct price. It felt wrong and cheap of them to not respect the shown price. Will never go back to them. The Source used to be a liable electronics company, that I frequented a lot. But now it's just better to go to walmart or Best buy.
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August 2023 by Iman Kaffass
Yasser was of great help to me. He spent the time needed to fix my phone problem, with great success. Thank you, Yasser
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August 2023 by Edeji Koblavi
Great team, took 3 lines with them, good prices!! Thank you Aya , Yasser and Anita!!!
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August 2023 by Stephane Robin
Yasser et Elyess Super bon service
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May 2023 by Lita Mendejar
Assad helped me a lot. I am satisfied. More than 10 stars for him
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May 2023 by anonymous
Very good service from Ilya , took his time to explain me everything correctly.
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February 2023 by Kazi Hoque
Taha and Aya were amazing. Got me the best deal and added more gifts on top! I left the store beaming :D
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February 2023 by Gracia Malengo
Thank you to aya for the good service , she took a lot of times with me , really appreciated. I recommend
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January 2023 by Donna Brading
I was looking for an apple pencil,Best buy and Apple were out of stock...I took a chance and went into SOURCE! They had what I wanted..I was elated! Good service as well ..
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December 2022 by habib mohiuddin
Great Store and customer service representatives are all great. Especially Mr. Bilal - a young lad who knows how to provide best and quality services.Recommended !!
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December 2022 by Ivans Mill
Bad experience the hold managerI was nice for only actingBut never get the job done broken promessThey lost my tv a sent to repairs take than the weeks ... I call no one could answer meI was on warranty wow I call the warranty department service wow bad serviceThey don't care bad experience with la Source store customers service
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December 2022 by Haris Qureshy
Don’t often come visit The Source, but I went in for a specific item that was on sale and found it. Furthermore, clerk was able to save me 7% off my bill for being a customer with Bell. Great experience all around.