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December 2023 by Alana T
Amazing help at the store today, thank you Rym!
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October 2023 by jimihendrixg0rl
The team provided me with magnificent service. Alexandra, a dedicated employee, helped me find out about the best second-hand boot to buy. It’s the little tips that make all the difference! 5 stars!
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October 2023 by Annie
Worst customer service. One of the employees was particularly arrogant.
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August 2023 by Serina Lamante
Please don’t buy from here. Everything is usually on sale so that it’s final sale and you cannot return anything! The heels are uncomfortable and for cheaper prices you can check SHEIN and it’s much better quality.
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May 2023 by E G
Rude and careless service. It’s as if they’re doing you a favour by serving you. The salespeople would probably be happiest if they could doom scroll on their phones all day.
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April 2023 by Tony Fecteau
Lots of shoes for my wife to try on.... Beware!
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March 2023 by Daniela Marcogliese
Wish I saw all these bad review before buying anything from this place. Pictures online do not show how the shoes really are, sizing from one shoe to another is off and they are TERRIBLE quality. They don’t offer refunds for items on sale which they don’t mention, the sales associates are not helpful at all. Any question you ask they say they don’t know. I asked one of them to show me where it says there’s no refunds online, her response was “I don’t shop online I don’t know”. Received a defective pair of boots and sent an email, they answered saying if I wasn’t satisfied with the purchase to pay 9$ in shipping to send them back and get a store credit that can only be used online, no refunds. The boots were scuffed, dirty as if they’d been worn and had a small rip in the leather. I sent pictures and they still did not want to refund me. Terrible customer service and the quality of their shoes are GARBAGE.
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February 2023 by Anastasia M
I got shoes online and they are apparently made very small because size eleven did not fit. I tried to get a refund but they refused because the shoe was on sale at the time. What am I supposed to do with the store credit if the shoes aren’t going to fit. So frustrating!!!!
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January 2023 by Jimmy Fos
Shut their doors down!!!How do people still shop at these unknown brands?Quality vs pricing: ZERO. No refunds???
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January 2023 by Mark Kirk
Not sure why my girlfriend bought from this store but all they carry is ugly shoes. When she wanted to return it, she was told only store credit would be issued. At the price she paid, that practice should be illegal especially is this province.
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January 2023 by Victor Dali
Bought my GF shoes online at L'intevalle and she absolutely hated them. When trying to return, they would not issue a refund. Quebec consumer protection should shut down businesses who don't offer any refunds.
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January 2023 by Marie-Claire Marineau
I don't get the harsh reviews... I just went for an exchange and I tried so many different models and I ended up asking for a credit and the two girls there (on Jan 12th) were super friendly and helpful. Thank you!!!
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November 2022 by Sandi Awid
Literally worst customer service! I got a pair online that I received damaged, and now they are refusing my return because the shoe is damaged… at this point they just stole my money
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November 2022 by Jessica Navar
Love this place, I always get my sandals and heels from here. They are super comfortable with an amazing quality; not to mention, they are really stylish and they keep up with current trends.I’ve shopped at this location a couple of times, although I much prefer shopping online as they tend to have a bigger selection.At both times, the associate helping us was very attentive and helpful. For example, when a size in the style we wanted would be unavailable, she would check if a different color/similar style would be available.We also bought my sister’s wedding shoes from this store. Although the style she wanted was not available at the store, the associate helped us to get it online & shipped to our home.PS: Watch out for their extra 50% off sales around twice a year (black friday season & mid-summer).
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November 2021 by Yusmerky Quintero
DO NOT BUY ONLINE FROM THIS STORE. IT IS A RIP OFF!!!!This store robbed me and took advantage of their payments with sezzle to not exchange shoes.I used to love this store until they totally robbed me and took advantage of me.I bought 2 pairs of shoes that cost me over $140. I started to paid with sezzle and received the shoes before I completed my payments. When I received the shoes both the same size, in my usual size, they were mistmached in sizes. I was still completing sezzle payment and did not consider logic or honest to return shoes that were not completely paid for. There is no information in the website that explains the process on sezzle payments or returns. So they totally took advantage of the misleading and lack of information to deny the exchange. Now I am stuck with the 2 pairs of shoes that I can’t wear because the payment was completed in a month while you are allowed to 10 days exchangeBe aware that sizes in this store are not standard and today you buy your size and tomorrow the same style is 1 size bigger or smaller.WILL NEVER BUY IN THIS STORE AGAIN!