lululemon

Most Recent Comments

• January 2026 by Lisa Bellezza
  Rotten customer service the woman with the curly hair is completely insulting her remark is uncalled for
  Never coming back again and definitely will not be buying here for my daughter.
• December 2025 by Cassidy Flamenbaum
  As somebody who’s been managing in retail for over 3 years, I know the 5 star reviews are just as important as the 2 or 1 star ones, so I had to leave this one.
  
  I had an issue with an in-store pickup, but Marissa and Sierra solved it quickly and went above and beyond. Amazing customer service from them. Marissa was also such a pleasure to talk to. Thank you thank you for your kindness and amazing service!
• December 2025 by Java Java
  Very nice custumer service by Andrew. He helped me chose the right water bottle 😁
• December 2025 by Kiki
  I was given a special credit by lululemon via the online team (due to a holiday delivery company stealing/misplacing my order). And I was aware it was rare and that the store team might not be familiar. I met a great employee named Sam, who patiently listened to my story, gathered the needed info, and went back to call head office and confirm what I was saying no matter how crazy it sounded. The manager at the time was less helpful and just kept stating it’s not store policy without digging further. Sam was kind and helpful even before knowing he could move forward with the online credit. Staff like him are the types who should manage people. If you’re at Fairview and want to check out Lululemon, look for Sam, lovely person!
• November 2025 by Simon Sun
  I genuinely understand now why Lululemon’s stock has been struggling – the chaos in management and customer service is on full display at the store level.
  
  I recently ordered 8 items online as gifts for friends. When the package arrived, there were no bags included. I called customer service, and they told me very clearly that I could go to a store and they would “100%” give me bags as long as I showed my receipt.
  
  So I followed their instructions, went all the way to the store, and politely asked for 8 small bags because they were 8 separate gifts. The staff refused, saying they would only give me 3 bags and that this was already an “exception” and they were being “generous”.
  
  Excuse me? Am I a beggar asking for charity? Since when did a simple branded bag for items I already paid for become some kind of personal favor or “handout”?
  
  Then they told me that the bags are a “benefit” that the store pays for themselves, and that online customers are not entitled to them.
  
  What kind of logic is that?
  • Did I pay less money because I bought online?
  • Is my money worth less than an in-store customer’s?
  
  If there really is such a policy, it should be clearly published on the official website, not thrown at customers at the counter to justify bad service.
  
  I have never seen a brand make it so difficult for a paying customer to get a simple bag to hold the brand’s own products. It is absurd and completely unreasonable. This experience left me feeling disrespected and honestly shocked at how little Lululemon seems to value its customers.
  
  If Lululemon is wondering why its reputation and stock price are slipping, this kind of attitude toward loyal customers is a very clear answer.
  
  And by the way, it’s clearly not just me. Judging from other negative reviews, they all seem to mention the same cashier with glasses. Everyone’s eyes and experiences can’t all be wrong.
  
  To make it even clearer how inconsistent this is:
  Guess what? I went to another Lululemon store and had absolutely no problem getting the bags I needed. The staff there were polite, helpful, and I walked out feeling respected as a customer.
  
  The contrast says everything.
  This particular store is terrible, and I will never go back. I sincerely hope upper management takes this seriously and conducts a thorough investigation into this location’s attitude and policies toward customers, because this is how you lose loyal customers for good.
• September 2025 by Taly G.
  I had a very disappointing experience at this Lululemon store. I came in with a pair of leggings where the entire seam around the waist was coming apart. Clearly a defect. Although I’ve had them for about 1.5 years, I’ve only worn them a couple of times. The condition of the seam speaks for itself (see attached picture, before the store tries to dismiss this with excuses).
  
  Instead of handling the situation professionally, the employee explained the “1-year warranty” policy in a mockery, dismissive way. Even the manager was unhelpful, and together they made me feel as though I was being made fun of rather than assisted.
  
  When you spend $130–$150 on leggings, you expect quality and fair treatment, especially when it’s an obvious defect. Sadly, this experience shows why so many people are moving to ALO and why Lululemon’s reputation is slipping. Very disappointing.
• September 2025 by Michelle Young
  Terrible customer service. I was so disappointed yesterday. I had my cost tailored on May, and never received any pick up notification. So I went to the store yesterday, the cashier said they only held the cloth for 9 days, after 9 days they are not responsible for it. I wanna ask, without any notification, how the customer would know when to pick up, in the meanwhile, I mailed the store, called the store, never get any call back. And the most important thing is, they have my number written on the bag! If the store sees a cloth never been picked up for so long, why not just give a call. Also I asked them to provide me their prove of notification, obviously , they didn’t have it!
• August 2025 by Scarlett
  LULULEMON Pointe-Claire offers a fantastic shopping experience. The staff were genuinely helpful and attentive, making it easy to find exactly what I needed.
• December 2024 by AC “KumquatHiro”
  Terrible service. The sales associate gave me a hard time and did not believe me that I had purchased one of the items I was exchanging despite having multiple emails with proof of purchase and while looking at customer profile on the app. She was saying it was not enough because the system was not showing the item. For my other item, they gave me a gift card and told me to do my own exchange online instead of doing it on their mobile devices on location when they had all the product’s information. I had to look through the website myself when I got home to make this exchange purchase.
• October 2024 by rita waguih
  This location never answers the phone. Unprofessional management team, they sent me an email for an interview and never got back for when would be the interview and when i emailed they never answered. They canceled an order before the specific time sent for pickup saying that i was too late even though the email they sent said otherwise.
• August 2024 by Marcel Theo
  They do not uphold the quality guarantee here. The smug cashier with shoulder length brown hair was unhelpful, categorically refused to look up the purchase and the excuse for as to why was unstable and when questioned, changed. She pretended they don’t take back items past a year of PRODUCTION DATE, but then when I mentioned I purchased leggings THIS YEAR that are dated on the date code sticker from 2022, suddenly “they would accept 2022 though”. Well that’s funny, a moment prior to that the leggings themselves had to be production dated within the last year to have the guarantee apply? Take your business elsewhere & make sure every piece you buy was produced the year you bought it!:)
  Always disappointed with the service at this Lululemon, and this was a second time being poorly served by this specific employee.
• July 2024 by x yu Zh
  This store has a wide range of products, so you can find all kinds of clothes you might need. The sale racks have a lot of colorful clothes, offering plenty of choices.
• July 2024 by Émilie Tittel
  Valerie was an excellent cashier- great customer service 👍
• June 2024 by Chantii Benjamin
  The customer service here is amazing! Dominique and Sierra were so helpful! It was my first time at this location and they made my shopping experience great. The lines were long and yet they didn’t make me feel rushed and recommended products that I ended up buying! I would highly recommend this location !
• March 2024 by Max
  The service is usually super helpful and nice at this location but we had such a bad experience with one of the workers. She has long curly hair and thick glasses. She was very rude and when I asked a question, she responded very aggressively and made everyone uncomfortable. I love lululemon’s values but she does NOT reflect them and she should get fired. Also, it’s not the first time I see a review about the cashier with glasses. DO SOMETHING.