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October 2024 by WidgiDre
Excellent service with experience that stands out from other dealerships!
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October 2024 by Anthony Kyriacou
Just bought my Q50 from Chris and Karim. Very helpful and very knowledgeable. Great service. Thanks guys.
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October 2024 by Salar Shafiei
Just had an awesome experience at Infiniti, and I have to give a huge shoutout to the dream team—Christian, Billy, and Long! Christian, the manager, is like the captain steering the ship smoothly, while Billy and Long are the dynamic duo making car buying a breeze. They made me feel like family and answered every question (even the ones I didn’t know I had). If you're looking for a ride and a few good laughs, this is the place to be! Thanks again, guys—I’m cruising in style now!
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October 2024 by Patrick Rousseau
Great service ! Quick and efficient
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October 2024 by Kyle Bonentemayers
Had a great experience with my first car purchase. Long, Daviana, and Maud really made sure I was comfortable and made sure I got the best deal for my budget. Couldn’t be happier.
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October 2024 by Peter MacMillan
Service as you would expect from Spinelli. Superb!
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October 2024 by marilyn lapointe
It's always a pleasure to do business at Spinelli Infiniti, the people are great, a huge thank you to Karim Milonas who is a wonderful advisor who listens and takes the time for his customers and gives 5-star service.
I would also like to thank Maud Desparois and Daviana Ibgui who took the time for me when purchasing my new vehicle, two kind, smiling people who do a great job, so a big thank you to the whole team who took care of me for my new purchase, satisfied customer!
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October 2024 by Belal Banna
We are on to our 4th Infiniti purchased through Spinelli at Pointe Claire. I must make a special mention for Karim Milonas (Sales) and Jay Patel (service). The car is great but if it was not for the people i interact with I may have very well be driving another brand by now. They are always professional, knowledgable and courteous and dealing with them is something i look forward to.
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October 2024 by n budek
In the hopes that customers read reviews, if ever considering buying used, specifically from Spinelli Infiniti:
DO YOUR RESEARCH SO YOU CAN NEGOTIATE
and
SPEND THE MONEY ON A THIRD-PARTY INSPECTION.
Their sales, finance and service teams, at manager levels, will tell you anything just to get the car off the lot.
I was buying a low mileage Toyota - with minor scratches and dinks, that they fixed post negotiations with them. After a third-party inspection, a whole list of minor issues found, enough to burden the average customer with a few visits to a garage.
Do no buy in their certification, its worthless, I have my own evidence that they do no follow basic inspection guidelines.
The two sales reps we delt with did not do their homework and must double check everything with a manager for every question or comment I had.
Double check your insurance policy and speak with a broker prior; their finance rep will fearmonger you on problems that do not happen to reliable cars with normal maintenance. She will go as far as questioning and doubting your knowledge without even getting to know you. Unprofessional and cut-throat.
Their service manager will argue with you that 9-year-old tires with sidewall cracks are still good ... they will shine the tire and tell you it still got life!!
How can I trust them with an free oil change... let alone the rest of the car...
Their used car sale manager is a politician; all talk no action. Didn’t help in the process and did not follow up on issues that we brought up to him directly.
Maude (who finalized the whole process) and the secretary were actually nice and professional.
Overall, I wouldn't say they were pushy like most people expect dealerships to be, but the carelessness and nonsense told to us was left to be desired.
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October 2024 by Ranya Nabil
I would like to thank the whole spinelli infiniti team in pointe claire for their extremely professional customer care. From sales dealer person Maurice,their finacial advisor Daviana & their entire staff in making our vehicle purchase smoothly. thankyou so much!
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October 2024 by Peter Semaan
Dishonest and Pushy Experience – Avoid!
I recently visited 'Infiniti Spinili' looking to purchase a specific trim of Infiniti QX60 a car I had researched thoroughly. Unfortunately, the experience was far from pleasant. The salesperson repeatedly tried to push me toward a higher trim that I wasn't interested in, claiming it was the only option available. When I insisted on my choice, they then tried to convince me to buy a demo model, saying there were no more new vehicles with the trim I wanted available in the market.
Thankfully, I decided to check with another dealership, and guess what? They had the exact trim I wanted, brand new, and were honest and straightforward about the whole process. It's clear that 'Infiniti Spinili' was not being truthful, and their high-pressure sales tactics made for an uncomfortable experience. I’m glad I took my business elsewhere.
I would not recommend this dealership if you value honesty and transparency.
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September 2024 by joseph abouabdo
I would like to thank Maud & Ralph Khoury for their exceptional and courteous service.
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September 2024 by Nagib Al
Impeccable service, very satisfied. Thanks to Maude and Ralph!!
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September 2024 by Andrew Bateman
The entire team provided the best customer experience. From initial greeting, to reviewing options and next steps. They do it all with a personal touch. The entire team are welcoming, helpful and genuinely care
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August 2024 by Shawn Lavoie
Phenomenal Dealership!! Billy, Daviana and Maud made my last delivery so easy!! I highly recommend!!
