-
January 2024 by Rojine A
Our experience with Structube was a NIGHTMARE. After ordering a chair in July, we were told October as the shipping date, then mid-January, and now the end of February, without any notification from them. We had to constantly follow up with them, chasing non-existent responses.Their customer service leaves something to be desired, failing to warn of delays and offering little help. Instead of resolving the issues, they repeatedly tried to push us to change our order to more expensive items.This aggressive insistence on expensive options, combined with their inefficiency and lack of communication, raises serious doubts about their professionalism. Avoid at all costs if you are looking for reliable service and a pleasant shopping experience.
-
January 2024 by Raymond Jabbs
Good service from Paul
-
November 2023 by Romeo
We bought bed and mattress from this store. Nice friendly customer service. Good price.
-
November 2023 by Myrna Christensen
Staff was very friendly and helpful when I ordered a dining room table and chairs!
-
October 2023 by Mindy Weltman
I bought a floor model desk. It had to be disassembled for delivery. When I opened the box, I found the pieces so well packaged that I thought that they made a mistake and sent me a factory boxed desk. I’m very impressed.
-
October 2023 by Mo Hassan
Awful after sales service in the pointe claire store. Was told I could not return merchandise because they dont have space in the back. This was from the manager.
-
October 2023 by Hiba Jiha
Terrible customer service when trying to resolve any challenge and returns; you cannot return a purchased item to the store closest to you, no, you have all the way across the city because they have warehousing issues… be aware.. I was really disappointed with that level of service and such policies for a company of that size… so unfortunate
-
August 2023 by Fanny Mooijekind
Be aware that you CANNOT purchase anything is store. You need to wait for them to deliver to the store and you have to pick it up then.Worst: if you order online, for delivery you need to be available from 7AM to 10PM if not they charge you a second time for delivery at $299. Ridiculous. Cancelled my orders.Customer service was bad. They were reading me a script. Poor them. Cannot do anything.
-
June 2023 by Melissa Pagliaro
Absolute terrible customer service. I went to return an item that consisted of two tiny boxes and they didn’t want to take the return and told me I had to go back to the store I bought it from due to “space issues”?!?! What does that even mean. Both employees working in the front (one was a lady with curly hair, and one was a man) didn’t even budge to help me. They lied that they went to check if they had space lol… total nonsense. And the best part is the store was completely empty and these employees were sitting on their phones doing nothing. @structube you hire great employees haha.. ridiculous..
-
June 2023 by massimo corica
Terrible staff, rude, disrespectful, no willingness to work. Do not shop here you can find better quality at lower prices and friendlier staff.
-
June 2023 by Julia Sehmer
Had a great experience here, Soler was super pleasant, thorough, and made sure I had all the information to make an informed decision!
-
April 2023 by Simon Junior
Below average customer service1. The cleric left me to talk another customer for no reason2. I asked if I can sign up online they said no you can't.After I left the shop I found out I could sign up online to receive all available offers, and get a 100$ voucher, which I didn't get.
-
March 2023 by Darlene Williamson
I went to this store for the first time and I like all the different styles of furniture etc. they have. I've also searched on their webpage for some ideas for my home. I like this store.
-
January 2023 by Jake w
Great customer service, very quick to answer emails and call back. I've never had any issues with the products ordered, always great quality.
-
October 2022 by Jason Nagle-Levy
Order chairs from them they forgot to add screws for the chairs. I worked with customer support and they assured me they were sending the screws. They sent me a single screw and have been awful to deal with. Quality is also pretty bad
