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“Echo sports is AMAZING, so fortunate I found their website, I really just needed reliable, truthful information and fortunately got Jeremie on the phone - if you do too - consider yourself lucky. I called with questions on skis and he was SO patient, extremely knowledgeable and the kind of person who comes across so sincerely over the phone that you instantly trust their advice.
Ultimately it comes down to selection, price and service, despite how helpful the store is over the phone...just know THEY CAN'T BE BEAT. And they may not even be trying, they just seem focused on having great selection, price and customer service.
I've been shopping for skis for 3 weeks and felt totally defeated, all the skis look different from store to store and even within the specific brand. Jeremie and Echo took the confusion and anxiety out of the equation for me so I could get back to being excited about buying skis, not weary.
Go there for any skiing needs, they are shipping my order to me in Ontario so it's super smooth, it's easier than going to the national chain in the mall nearby. And way way better!”
“Exceptional customer service. I accidentally ordered the wrong item online. I was very impressed with how responsive and accommodating they were with helping resolve my mistake. I highly recommend them!”
“I agree with another reviewer. Staff is very friendly and extremely helpful. They went out of their way to assist me with my purchases. I would definitely shop here again.”
“After walking from the Old City to Montcalm, this was a great space to get coffee. The baristas were knowledgeable and thoughtful. I had an Americano and my wife had a flat white and they were Excellent.”
“Passionate staff who know what they are talking about.
Impeccable service.
They even installed pedals on my bike at no cost!
Real cycling doctors!”
“Cartel is much more than a bike shop: it’s a community.
Whether you are a beginner or a pro, the team welcomes you with personalized advice and a real passion for cycling. No judgment, just a super inclusive and friendly atmosphere.
Organized rides are always cool and their training center is perfect for progressing during the winter. In short, a place where you feel good, whether to equip yourself, train or simply share your passion for cycling.”
“My husband and I started a long bicycle touring trip in Quebec City. We had Mathieu Performance (496 1re Av) assemble our bicycles (with which we had flown packed in rolling cases) and then dis-assemble and repack our bicycles at the end of our trip. CARL DIONNE was absolutely SUPER HELPFUL with facilitating everything. While we were at the store, MATT was also very helpful. We thank the entire staff at Mathieu Performance! The store is wonderful, with an excellent selection of cycling products.”
“I came for information regarding parts, I was answered but the attitude of the lady who answered me was far from appreciated. She sounded very haughty and uncourteous. I returned with my bike and was answered this time by a young man from the repair shop. Very kind and answered all my questions without pressure selling or denigrating me about the age of the bike, its condition and the little knowledge I have on the subject.
Update: I just had a bad moment/bad day regarding the lady. She was very helpful the next few times.”
“For a few dollars more than I would have paid on Marketplace, I acquired a used bike that was fully inspected, repaired and guaranteed. As a bonus: tailor-made advice, fast service, friendly staff.”
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“I blew out a spoke on my way into Quebec. Emy from the back shop was extremely helpful. Had a rocky checkout experience picking up my replacement rim; however, they made up for it by allowing me to use their wheel jig to make sure my wheel was trued up before pushing on towards Montreal.”