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March 2024 by Karine Dufresne
Employee: Yowann Fournier, Dormez-vous (Blv Hamel, Quebec) I had to exchange a mattress, exceeding the allocated period by 5 days. I was served by @Yowann Fournier. Welcome, attentive, impeccable service! We feel that customer satisfaction is important to them. I would give it 6 stars :) Thanks!
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March 2024 by Robert Mottard
Good service and good advice, Gilles the salesman took the time to look around to find us the right mattress and pillow.Thank you Gilles
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February 2024 by Carl Emily
Are in charge of selling HUSH products, very very disappointing online service, have a loyalty program... but you can't be loyal if it's on special, as long as it's at a discount our promo code, $1 for $100 is not applicable. Worst service ever.
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February 2024 by Annik Paris
Great experience with the seller Younes for the purchase of a pillow. THANKS !
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December 2023 by Neptis En Vol
I received good advice tailored to my needs.
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November 2023 by Bernard Gaudet
Good service and good advice. They know their products well. Finally I sleep better.
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October 2023 by Pier-Luc D.Laflamme
After only 4 months the mattress is broken. Bad quality. Zero after-sales service! They do not honor their warranty and they will charge you additional fees to have your warranty and ultimately they will make you wait for months.I advise against!!
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October 2023 by Nathaspoile Bizier
Terrible!!!! Arrogant seller and no class!!! When I asked him if the pillows were made in China he told me he didn't know and in the end that I would just have to shop elsewhere. I went to Dauphin to buy my pillow and I had super professional service ?
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October 2023 by Josée Gagnon
I went there for a pillow. The seller can't be arrogant like that. Not very attentive, not in the mood to sell me one. I recommend you not to waste your time with this store.
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October 2023 by Cob Ja
Great store, professional and attentive sellers. I highly recommend!
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September 2023 by Cassidy Ishmail-Pollard
Nice shop, a bit small. Wonderful place and people.
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August 2023 by Soldat Paillon 802
Ordinary service, no satisfactory response. Well too expensive
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June 2023 by Kalmogo Stanislas
(Translated by Google) I made a mattress purchase with an adjustable bed base in December 2022. The mattress is really good. However, the adjustable bed base from day 1 never worked. I asked the delivery people to bring the product back and they made me understand that the company will follow up to replace the product. I have been to the branch more than three times. Always a ping pong between the manufacturer and the seller. Apparently my product is the only one that does not fit into the automatic replacement policy. How to explain such bad luck? We are at June 23 and I still have not had a follow-up for my problem. I am very disappointed with the turn of things. I'm probably the only one in this situation but I have no desire for other people to experience this. That's why I don't recommend them to anyone. For the size of the company and the nature of the problem to be solved, I just don't understand how until now I have still not been successful. Very very disappointing!(Original)J’ai fait un achat de matelas avec une base de lit ajustable en décembre 2022. Le matelas est vraiment bien. Par contre, la base de lit ajustable depuis le jour 1 n’a jamais fonctionné. J’ai demandé aux livreurs de ramener le produit et ils m’ont fait comprendre que l’entreprise fera un suivi pour remplacer le produit. J’ai été en succursale plus de trois fois. Toujours un ping pong entre le fabricant et le vendeur. Apparemment mon produit est le seul qui ne rentre pas dans la politique de remplacement automatique. Comment expliquer une telle malchance? Nous sommes au 23 juin et je n’ai toujours pas eu de suite pour mon problème. Je suis très déçu de la tournure des choses. Je suis probablement le seul dans cette situation mais j’ai aucune envi que d’autres personnes vive cela. C’est pour cela que je ne les recommande à personne. Pour la taille de l’entreprise et la nature du problème à résoudre , je ne comprends juste pas comment jusqu’à présent je n’ai toujours pas eu gain de cause. Très très décevant!
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October 2022 by Joanie Perron
(Translated by Google) September 24, 2022:We have just purchased two mattresses, a bed base, two covers, a set of sheets and two pillows, all with the help of Charles Côté and the experience was superb from start to finish. with the little glitch at the warehouse, which was only minimal. Charles and the warehouse team ensured that everything was resolved and they did it brilliantly and quickly. I reiterate that the glitch was minimal and that we are more than satisfied with the products, the team and especially Charles' service. This is honestly the best customer experience we have had so far in our lives. He was able to advise us in a more than effective way, but above all he was attentive to our needs, especially since it was for our second home so we did not necessarily want to pay thousands of dollars. He is undoubtedly in his element and it shows that he likes that, the human contact, the sale, but especially the experience of his client and everything. Clearly, we recommend the branch on boulevard Hamel to everyone, but with Charles ☺️P.S. I had gone to the shop the day before for another set of sheets and my advisor had also been Charles and he had been able to help me greatly, the reason why we continued with him today!(Original)24 septembre 2022 :Nous venons de faire l’achat de deux matelas, une base de lit, deux housses, un ensemble de drap ainsi que deux oreillers, le tout avec l’aide de Charles Côté et l’expérience a été superbe du début à la fin même avec le petit pépin à l’entrepôt, qui n’était que minime. Charles et l’équipe de l’entrepôt ont assurés de résoudre le tout et ils ont réussi avec brio, et ce, rapidement. Je réitère que le pépin était minime et que nous sommes plus que satisfait des produits, de l’équipe et surtout du service de Charles. C’est sincèrement la meilleure expérience client que nous avons eu jusqu’à présent dans notre vie. Il a su nous conseiller d’une manière plus qu’efficace, mais surtout il était à l’écoute de nos besoins, surtout que c’était pour notre résidence secondaire donc nous ne voulions pas nécessairement payer des milliers de dollars. Il est sans aucun doute dans son élément et ça se voit qu’il aime ça, le contact humain, la vente, mais surtout l’expérience de son client et tout. Clairement, nous recommandons à tous la succursale du boulevard Hamel, mais avec Charles ☺️P.S. j’étais passé à la boutique la veille pour un autre ensemble de drap et mon conseiller avait été aussi Charles et il avait su grandement m’aider, le pourquoi nous avons continuer avec lui aujourd’hui !
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June 2022 by Isabelle Tanguay
(Translated by Google) Very satisfied with my purchase. Acceptable price. Funny and courteous seller. He didn't have my item in store. So I went to pick it up the next day at the warehouse. Service so courteous and quick.(Original)Très satisfaite de mon achat. Prix acceptable. Vendeur drôle et courtois. Il n'avait pas mon article en magasin. Je suis donc allé le chercher le lendemain à l'entrepôt. Service aussi courtois et rapide.
