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February 2024 by Flora B
The “advisor” really knew nothing about the diamonds he was selling. Dismal service and disinterested employee.
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October 2023 by Jonathan L'Heureux
What a memorable experience it is hard to beat. Problem with the watch, unreasonable processing times and above all that customer satisfaction is far from being the priority.
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June 2023 by Boyan Fan
The store supposedly closes at 7.I came in at 6:45 to change the metal bracelet for my watch and they said they were already closed.
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December 2022 by Thomas Lefort
(Translated by Google) When buying a new watch on the internet, they sent me a watch showing slight signs of wear, a demo model. When I contacted them about it they told me the watch was new, not a demo, it was just displayed in the store...(so it's a demo). They never wanted to acknowledge it and fix the situation. Dishonest.(Original)En achetant une montre neuve sur internet, ils m'ont envoyé une montre affichant de légères marques d'usure, un modèle démo. Quand je les ai contacté à ce sujet ils m'ont dit que la montreétait neuve, qu'elle n'était pas un démo, elle avait juste été affichée dans le magasin... (c'est donc un démo). Ils n'ont jamais voulu le reconnaître et régler la situation. Malhonnêtes.
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June 2022 by Arshad Hariff
(Translated by Google) New in store watch that does not workPoor delivery serviceCustomer service above their business and autain. Very bad experience, never buy from them again!(Original)Montre neuve en magasin qui ne fonctionne pasService pour la livraison assez médiocreService à la clientèle au dessus de leurs affaires et autain. Très mauvaise expérience, plus jamais d'achat chez eux!
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January 2022 by Steve Bernier
(Translated by Google) I have made 2 visits in the last 2 months to buy a new watch. When I was ready to finalize my choice, on the 2nd visit, I was looked down on, because I am young for over 40 and I was dressed relaxed that day. It took everything for someone to come and see me and when I did, the person didn't know anything about watches.So I went to another store in the same center, at Birks, and I was greeted in a super professional and attentive manner. The person knew the products in a remarkable way. So I left with a watch.(Original)J’ai effectué 2 visites dans les 2 derniers mois, pour acheter une nouvelle montre. Quand j’étais prêt à finaliser mon choix, lors de la 2e visite, on me regardait de haut, car je fais jeune pour + de 40 et j’étais habillé décontracté cette journée. Cela a tout prit pour que l’on vienne me voir et quand ce fut le cas, la personne ne connaissait rien aux montres.Je suis donc allé dans une autre boutique dans le même centre, chez Birks, et l’on m’a accueilli de façon super professionnelle et attentive. La personne connaissait les produits de façon remarquable. Je suis donc reparti avec une montre.
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January 2022 by Martin Tremblay
(Translated by Google) My wife bought me a Hamilton watch for Christmas and she was afraid of getting the wrong model. Instead of the advertised 25% discount on the watch, a 15% discount was applied to it for the possibility of an exchange. In my opinion, this policy is not worthy of the standard of your in-store service (purchase made at Place Ste-Foy) and the quality of your products. Disappointed and dissatisfied customer.Management just contacted me. I am impressed by their openness and their speed in ensuring my satisfaction: BRAVO and THANK YOU Mr. George!(Original)Mon épouse m'a acheté une montre Hamilton pour Noël et elle avait peur de se tromper de modèle. Au lieu du 25% de rabais annoncé sur la montre, on lui a appliqué un rabais de 15% pour la possibilité d'un échange. À mon avis, cette politique n'est pas digne du standard de votre service en succursale (achat fait à Place Ste-Foy) et la qualité de vos produits. Client déçu et insatisfait.La direction vient de me contacter. Je suis impressionné par leur ouverture et leur rapidité pour assurer ma satisfaction: BRAVO et MERCI Mr. George!
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December 2021 by Norm Attarmigiroglu
I recently visited this beautiful store in August during a short vacation in Quebec City. The staff is very courteous and knowledgeable. They let me browse the store without bothering me and were ready to answer all of my questions. I highly recommend it!
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December 2021 by maria chantal origel segura
Great service and quality!
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December 2021 by Tristan Arths
(Translated by Google) Great shop! Very good service :-). The staff are very professional, welcoming, attentive, helpful! I recommend 200%(Original)Super boutique ! Très bon service :-). Le personnel est très professionnel, accueillant, à l’écoute, serviable ! Je recommande a 200%
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December 2021 by rousseau christian
(Translated by Google) Professional welcome! Everything was done to answer my questions!(Original)Accueil professionnel ! Tout à été fait pour répondre à mes questions !
