-
December 2023 by Nicole Jobin
I would like to report the excellent service I received at the LaPlace store on rue Jules Verne. The advisor, Mr. Lévesque, was generous with information and his recommendations were entirely relevant. His experience and knowledge were very useful. We are completely satisfied with the mattresses we purchased. The delivery was also very courteous and very efficient. The delivery people left with our old mattresses at no additional cost. We would definitely return to this store for our next mattress needs.
-
November 2023 by Alexandre villeneuve
Very satisfied with my experience in store and especially with our mattress and pillows.
-
September 2023 by Pierre rh Dumont
Excellent in-store service. Very good price and quality of productsEfficient, courteous and professional delivery people
-
July 2022 by Suzanne Caron
(Translated by Google) Excellent service from Joane, she gave us good advice and explanations, courteous and efficient service
-
May 2022 by Anthony Gilbert-Paquet
(Translated by Google) Great service, great mattress. Many beds for all comfort combined. Excellent service from Joane!(Original)Super service, super matelas. Beaucoup de lit pour tout confort confondu. Excellent service de la part de Joane!
-
February 2022 by marilou dumas
(Translated by Google) I bought a bed base at the Duplessis store, I paid for it in full and I was not ready to receive the base right away because of the renovations. I go to the store to say that I was ready to have it delivered and I am told that they sold it to another customer, because it had been over a year, but they never denied call me to tell me that. So I have to wait 8 weeks of delays, while it is the other customer who should have waited for this delay technically since the base was paid and therefore reserved. Everything I've been told is sorry, but you don't understand all that this causes (especially in times of a pandemic where everything is either back orders or with delays) Really I find it completely disrespectful and unprofessional . In other companies I was always told that if it was to pay or even a deposit that it was to book.(Original)J’ai acheter une base de lit au magasin Duplessis , je l’ai payer au complet et je n’étais pas prête à recevoir la base tout de suite à cause des rénovations. Je me présente en magasin pour dire que j’étais prête à la faire livrer et on me dit qu’ils l’ont vendu à un autre client, parce que ça faisait plus d’un an, mais jamais ils n’ont dénier de m’appeler pour me dire cela. Donc je dois attendre 8 semaines de délais , alors que c’est l’autre client qui aurait dû attendre ce délais techniquement puisque la base était payé donc réservé. Tout ce qu’on m’a dit c’est désolé , mais vous ne comprenez pas tout ce que ça engendre ( surtout en temps de pandémie ou tout est soit back orders ou avec des délais ) Vraiment je trouve ça complètement irrespectueux et non professionnel. Dans d’autres compagnies on m’a toujours dit que si c’était payer ou même un acompte que c’était réserver.
-
January 2022 by Marie-Josee Pelletier
(Translated by Google) I am very disappointed with the customer service I bought a mattress on the internet because I was in a hurry to move it was too soft so I exchanged my mattress (100 days guarantee) I try the new one looks good I take it and by dint of sleeping in it I realize that it is too hard that my lower back are not well supported so my back is very painful I call and the man tells me no you Just once had the opportunity to make an exchange buy a memory foam mattress
-
January 2022 by Réjean St-Laurent
(Translated by Google) They have the best mattresses and they have real good advisers. Thank you to all your team. We sleep well like never before.(Original)Ils ont les meilleurs matelas et ils ont de vrai bon conseillers. Merci a toute votre équipe. Nous dormons bien comme jamais auparavant.
-
September 2020 by Pascale Mathé
(Translated by Google) Purchase a comfortable Tattoo8 double mattress. Impeccable Valérie service and fast and efficient delivery. Advice for future users, however: let it breathe and ventilate for a few days. The smell of chemicals is very addictive if you sleep on it the same day but very good value for money(Original)Achat d'un matelas double Tattoo8, confortable. Service de Valérie impeccable et livraison rapide et efficace. Conseil aux futurs utilisateurs par contre: le laisser respirer et ventiler pendant quelques jours. L'odeur de produits chimiques est très prenante si on couche dessus le jour même mais très bon rapport qualité-prix
