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February 2024 by Anne-Marie Giroux
I have been a loyal Bouclair customer for years for my home decoration. This review is not related to the quality of the products, but rather to the service received in store for online order pickup.I showed up at 4:30 p.m. at the store to pick up my order. Once I went to the outside door to pick up the box, an employee replied very stupidly, “Did you ring the bell?” No hello, nothing. She went on to tell me that the box was heavy for a single person. I asked her if a Bouclair employee can kindly help me put her in my car (obviously, hoping that she understands the message that I'm talking about her or the other people I meet in the store). She replies "to At that time, we didn't have the people we needed to do it." I roll my tongue in my mouth... but at that moment, I say to myself, this is a terrible response from customer service, ma'am, when your store is open until 5 p.m., and your email clearly indicates to come and pick up our order quickly, otherwise it will be canceled in X amount of time.I'm trying to see if I can move the box alone, but it's impossible. She almost lets out a big sigh and puts on her coat of pain and misery. I wait for her, and she helps me by giving a minimum of effort (I could estimate her effort at 19%). She didn't want to carry the box up the stairs, and told me "let's drag it"... bang bang bang down the steps for a piece of furniture... (at present, I don't know if a piece is broken). I take the box back with her, and we put it in my car. She greets me quickly, and goes inside.Honestly, I've rarely had such a poor experience like this. And we are not talking here about a young employee who perhaps lacks experience, we are rather talking about a lady of a certain age. I don't know what you've been through today my dear lady, and I know it's January and it's cold outside, and I know your shift is almost over, but clearly you haven't not been up to par. Rare are the times I take the time to leave a negative review on Google, but this time, it didn't make sense for the price we pay for your products.You do not have to respond to me saying that you are disappointed that your standards were not met, that you are sorry to hear that my experience did not meet my expectations and that the team will be informed. It just changed my view of your store.
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September 2023 by Véronique Matte
HORRIBLE service for a simple pick-up in store following an online order!!The shipping clerk was nonchalant, arrogant, and provided no assistance in loading my 9 mirrors!! Instead, he just placed them outside before closing his warehouse door!
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June 2023 by Myriam Lambert-Dumas
On m'a envoyé deux mails me disant que je devais me dépêcher à venir chercher ma commande passée en ligne. Je suis donc venue le lendemain du 2e mail. J'ai dû attendre près de 30 min dehors parce qu'ils ne trouvaient pas ma commande dans le backstore.Service très ordinaire.(Translated by Google)They sent me two emails telling me that I had to hurry to pick up my online order. So I came the day after the 2nd email. I had to wait almost 30 min outside because they couldn't find my order in the backstore.Very ordinary service.
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June 2023 by benoit coutu
Beaucoup de chose pour la déco intérieur, très longtemps que n'y était pas allé et j'ai très apprécié.(Translated by Google)Lots of things for the interior decoration, I haven't been there for a very long time and I really appreciated it.
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December 2022 by Sophie Baillargeon
(Translated by Google) They have remodeled, it's doing very well! The decorations look great, it would be nice to have more options for lighting fixtures!(Original)Ils ont réaménagé, ça fait très bien! Les décorations sont superbes, ce serait bien d’avoir plus d’options de luminaires!
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November 2022 by Benjamin Arthaud
(Translated by Google) Always pleasant… and what a cocooning corner(Original)Toujours agréable… et quel coin cocooning
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November 2022 by Carole Jacques
(Translated by Google) Always good(Original)Toujours bien
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November 2022 by Josée Labrecque
(Translated by Google) Employee not trained in cutting canvas, too bad(Original)Employée non formée à la coupe de toile, dommage
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November 2022 by Ivan
Purchased blind in the store. After leaving it to be cut, the store staff gave it to wrong customer by error. When I called they said they will cut new one. It has been couple weeks now and I still don't have the blind I paid for.
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October 2022 by Mel Lapointe
(Translated by Google) We bought curtains last weekend. At the price they were, we expected a certain level of quality from Bouclair. One of the panels was holed. We had to go back on site to make an exchange 4 times (it costs a lot of travel and time for the same curtain!). Each time, we installed the curtain in the light of day and SURPRISE, it had holes too!On site staff were not helpful at all and offered no alternatives. Going to trade it for the 4th time today, the assistant manager and the floor worker had NO consideration. My spouse even noticed that they had put back the holey curtains that we brought back on the floor the day before!!!! Imagine, they put the broken stock back for sale at regular price as if nothing had happened! I even specifically told the checkout person when returning that the damage did not allow resale! After that, it will be other customers who, like us, will have to spend time and money going back and forth because your employees sell broken items WITH KNOWLEDGE OF THE CAUSE AND WITHOUT COMPENSATION OF YOUR CUSTOMERS.Last purchase at Bouclair. Poor quality at high price, no consideration and no respect for your customers. The employees don't give a damn (staying polite). Really, it's people laughing! Be careful with your purchases! Worst customer service ever.(Original)Nous avons acheté des rideaux le week-end dernier. Au prix qu’ils étaient, nous nous attendions à un certain niveau de qualité de Bouclair. Un des panneaux était troué. Nous avons dû retourner sur place afin de faire un échange à 4 reprises (ça revient cher de déplacement et de temps pour un même rideau!). À chaque fois, nous avons installé le rideau à la lumière du jour et SURPRISE, troué lui aussi!Sur place, le personnel n’a pas été aidant du tout et n’a proposé aucune solution de rechange. En allant l’échanger pour la 4e fois aujourd’hui, l’assistante gérante et l’employée de plancher n’avaient AUCUNE considération. Mon conjoint a même remarqué qu’ils avaient remis les rideaux troués que nous avons rapportés la veille sur le plancher!!!! Imaginez, ils ont remis le stock brisé à vendre à prix régulier comme si de rien n’était! J’ai même spécifiquement dit à la personne à la caisse lors du retour que les dommages ne permettaient pas la revente! Après ce sera d’autres clients qui comme nous devront dépenser temps et argent en faisant des aller-retour parce que vos employés vendent des items brisés en CONNAISSANCE DE CAUSE ET SANS DÉDOMMAGEMENT DE VOS CLIENTS.Dernier achat chez Bouclair. Qualité médiocre à haut prix, aucune considération et aucun respect pour vos clients. Les employés n’en ont rien à cirer (en restant polie). Vraiment, c’est rire des gens! Faites attentions à vos achats! Pire service à la clientèle ever.
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October 2022 by Nancy Giguere
(Translated by Google) Everything at Bouclair is so beautiful.(Original)C'est tellement beau tout ce qui se trouve chez Bouclair.
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October 2022 by Jade BG
(Translated by Google) Lots of dull paintings! What is this depressing fashion?!(Original)Beaucoup de tableaux ternes! C'est quoi cette mode déprimante?!
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August 2022 by Ivan (Savage)
Purchased blind in the store. After leaving it to be cut, the store staff gave it to wrong customer by error. When I called they said they will cut new one. It has been couple weeks now and I still don't have the blind I paid for.
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August 2022 by Eric Menard
(Translated by Google) Complicated order lost and found the next day(Original)Compliqué commande perdue pis retrouvée le lendemain
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July 2022 by Christophe om34
(Translated by Google) Quick service for orders and large selection with good value for money(Original)Service rapide pour les commandes et grand choix avec un bon rapport qualité prix
