Dormez-vous is a well-regarded mattress retailer known for its excellent customer service and knowledgeable staff. Many customers have praised the service provided by sales representatives like Yannick and Ms. Paré, highlighting their expertise and dedication to helping customers find the right mattress and bed accessories. The store offers a wide selection of products, including electric bed bases, pillows, and mattresses, ensuring that shoppers can find what they need for a comfortable sleep experience. Customers appreciate the in-store shopping experience, describing it as pleasant and spacious, allowing ample time to make informed decisions. Delivery services are also noted for being professional and efficient, with real-time tracking keeping customers informed about their order status. While some customers have encountered challenges, such as finding the right fit for both partners with articulated bases and mattresses, the after-sales service has been recognized for its honesty and willingness to provide satisfactory solutions. Overall, Dormez-vous is recommended for its commitment to customer satisfaction, quality products, and reliable support throughout the purchasing process.
Excellent service from Yannick and very good advice on purchasing the mattress for our daughter. A quality of customer service that is rare today.
August 2024
Purchase of an electric bed base, pillows and a mattress. Very very good service by Ms. Paré. Branch on Boulevard des Gradins.
August 2024
From the in-store service with Yannick Bédard to the impeccable and professional delivery this morning, everything exceeded my expectations. I highly recommend!
