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February 2024 by Steff Lemieux
Listening advisors.
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December 2023 by Ana Cibotaru
Horrible customer service.As soon as we entered the store, we were completely ignored. When we arrived at the cash register to pay, the advisors passed each customer. Customers had multiple items, spent large amounts and received royal treatment. When our turn came to the cash register to pay for our 2 items, the advisors turned around and left to fold clothes on the displays while discussing the goodness of customers who had spent more than $700, completely ignoring us in front of the cash register in spite of ourselves having seen in line. Completely unacceptable behavior. We left empty handed as they refused to serve us. However, we are regular customers at Jonathan's other stores and have always had good customer service until now.
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December 2023 by Yan-Alex Bosso
Disappointed with the return policy and service. The seller assures me that the garment can be returned even if there have been modifications. I buy, but I find a jacket that fits better with the ceremony I'm going to. I come back the next day to return the jacket, I am told that it is not possible. Which I find very derogatory. I was told to go to Ernest (because they are sister companies) to meet the manager and get a refund. What I do and the manager of Ernest tells me that he does not understand why we did not accept the return because the modification (tightening the bottom of the pants by about 2 inches) can easily be undone. He tells me to go back to Jonathan and I explain to them what they told me at Ernest's. The manager of the Jonathan ended up telling me that there was nothing we could do and to return home with the jacket.It was really a very difficult day. Other than that, they have good clothing choices.Also, you should not delete ''Bad comments'' because this allows you to improve. Don’t present an image that is out of reality just to attract more customers.
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December 2023 by Mario Berube
I have had the opportunity to shop and purchase several times at this store as well as at another branch in old Quebec. The clothing offered is of good quality and taste. Having also used the website for online shopping, it is user-friendly and delivery is fast. I will continue to shop online because the products I ordered worked the first time.
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June 2023 by Au Di
(Translated by Google) I went shopping with my son for his prom outfit. I had never been to such stores. We were made very welcome. The service is great. The employees know their products and know how to propose layouts, while being respectful of the tastes and opinions of the customer. I was fascinated by the work behind it... It's not just a sales job. It's an art to find the right set that fits well. They allow several tests of several products to ensure an almost perfect fit and allow the customer to make an informed choice! I liked the approach of the staff in general and also the humor of the one who more specifically served us. We were able to meet our needs and expectations. I even communicated my positive comments to the regional director and the manager. I recommend without hesitation.(Original)Je suis allé magasiner avec mon fils pour son habit de bal. Je n’avais jamais été dans ce type de boutiques. Nous avons été super bien accueillis. Le service est excellent. Les employés connaissent leurs produits et savent proposer des agencements, tout en étant respectueux des gouts et opinions du client. J’ai été fasciné par le travail qu’il y a derrière... Ce n’est pas un simple emploi de vendeur. C’est tout un art d’arriver à trouver le bon ensemble bien ajusté. Ils permettent plusieurs essais de plusieurs produits pour assurer un ajustement quasi parfait et permettre au client de faire un choix éclairé! J’ai aimé l’approche du personnel en général et aussi l’humour de celui qui plus spécifiquement nous a servis. On a su répondre à nos besoins et attentes. J’ai même communiquer mes commentaires positifs au directeur régional et au gérant. Je recommande sans hésiter.
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June 2023 by Nicolas Duchesne
Super! Service
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June 2023 by Patrick Boutin
(Translated by Google) Great service! Honestly, I don't know why, but I've never been attracted to this shop. However, one visit and I was won over. Great service, great quality clothes and lots of laughs. I highly recommend this store.Happy shopping!(Original)Excellent service! Sincèrement, je ne sais pas pourquoi, mais je n’ai jamais été attiré par cette boutique. Cependant, une visite et j’étais conquis. Super service, une belle qualité de vêtements et beaucoup de fou rires. Je vous recommande fortement cette boutique.Bon magasinage!
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May 2023 by sam Grassi
Service impeccable, professionnalisme inégalé. Honnêtement j’aurais pas plus mieux choisir comme endroit. Mesure rapid, et on voit vraiment le bénéfice de leurs année d’expérience dans le domaine. En plus j’étais dans une situation où j’avais besoin de mets effets le plus rapidement possible et ça n’a pas été aucun problème super service de qualité supérieur :)
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April 2023 by J. Fr.
(Translated by Google) Fast service, respectful and courteous sellers, thanks to Gabriel for his good advice.(Original)Service rapide, vendeurs respectueux et courtois, merci à Gabriel pour ses bons conseils.
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April 2023 by Guylaine Ferland
Excellent service
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April 2023 by Jean Maurice Blais
Service +++
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March 2023 by So Del
Excellent service
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November 2022 by Denis Gauthier
(Translated by Google) Great, one place and I found everything, fast and courteous service. Thanks to Johanne and her team.(Original)Formidable, un seul endroit et j'ai tout trouvé, service rapide et courtois. Merci à Johanne et son équipe.
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June 2022 by Jocelyn Auclair
Super services
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June 2022 by Roger Heroux
(Translated by Google) Good choice(Original)Bon choix