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March 2024 by Jean Martin
Excellent advice from the seller.Very good products, locally manufactured.Delivery on the announced day, delivery tracking application.I recommend them without hesitation.
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March 2024 by J Simard
Excellent service. Staff not only competent and efficient but also the work was done with a smile even if it was at the very end of the day. No hesitation in recommending Matelas Dauphin!
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February 2024 by Chris Henry
Bon service
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February 2024 by Azadée Bolzinger
Delivery tracking adjusted to the second, efficient and fast employee service on the stairs for delivery to bed. THANKS !!:)
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February 2024 by Denis Laforest
I have been a long-time customer of Dauphin mattresses and I must say that we have always been satisfied with the products, the sales service and also the delivery service. This is a great company that has continued to adapt to developments and technology. Well done Dauphin Mattress!!!!!!
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February 2024 by Ernestine Dugal
Good delivery service and all that remains is to try this mattress for our good comfort
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February 2024 by Armand Seguin
Very courteous service!
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February 2024 by Josyka Levesque
The delivery truck is easy to track on the app. Delivery was quick and done with care.
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January 2024 by larry ross
IMPECCABLE DELIVERY. It's been a long time since I slept like on a cloud. Thank you to the Matelas Dauphin team for their good work and long life.
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January 2024 by Jacques André Leclerc
We purchased a very large ERGOPEDIC mattress from Matelas Dauphin and we are satisfied with the product and the delivery. We might have a suggestion. We received six emails, some of which repeated this. Proud to have acquired a Quebec product. Thank you for the professional delivery people. 10-01-2024
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December 2023 by Cathy Brousseau
I was able to follow the delivery time in real time, which I appreciated. I received a text letting me know I was next, the delivery guys were polite and friendly. I recommend!
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December 2023 by Michel Bussières
Very delighted with the service and the politeness of the 3 delivery men, Thank you very much!!!
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December 2023 by Vicky Bertrand Dupont
Summary: Great seller, terrible delivery service, even more ridiculous customer service.Purchase of a mattress during Black Friday, delivery is scheduled for day x, requiring us to be on site that day (so not working), no scheduled time. Postponed until the next day, once again without a scheduled time (another day of not working). To finally be told that the 3rd day will be good and we will be called at 7 a.m. by the delivery people to tell us the time we should be there. The delivery people called us at 6:45 a.m. to tell us they were there. We were 25 minutes from the delivery location.During all these adventures, we had little follow-up from the parent company, the sellers did not know where the file had gone.Really, the sellers are very good at selling their products and know them really well. It was a pleasant purchasing experience (hence the stars). What happened next completely ruined our experience and we will never do business with dauphin mattresses again, regardless of the discounts!Errors and delays in deliveries happen, and we can be accommodating. On the other hand, a lack of communication and non-existent customer service is out of the question, especially with all the means we have today. We made our way by calling 2 stores, the factory and the parent company, in addition to writing on Facebook to get call returns.Honestly, if you're thinking of making a purchase there, run away!
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December 2023 by denis guenette
Courteous service. The seller knows his stuff. No pressure to buy the most expensive models.
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December 2023 by Isabelle Gagnon
Nice shopping experience: advisor available, who did not try to create any needs for me. Delivery time announced in advance. Friendly and competent delivery people. It remains to test the mattress. I hope it will be as good as the one purchased from Matelas Dauphin over 20 years ago.
