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December 2023 by Pierre Moisan
Really personalized service... Quality merchandise... Really great staff...
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December 2023 by Louis-Philippe Poirier
No follow-up when requesting service. I opened a service call 2 months ago and still unable to chat or get a return call from Tanguay service. Each time (4 calls), I am told that they will contact me within 24/48 hours. Even the supplier is not able to get a return call / follow-up regarding my service request!Upon delivery, it rolls out the red carpet... but afterward, it's ordinary, especially for the price I paid for a sectional.I am waiting for your return call.
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November 2023 by Amazona
Far too expensive
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October 2023 by Vincent St-Amant
Great service received from advisor Ghislain Routhier.
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September 2023 by Gilles Lavoie
Good service during purchase and delivery.
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September 2023 by Gilles Courtemanche
EXECABLESFurniture received not 1 but 2 times, the list is exhaustive, here are the important ones.RUSTTWISTEDTO MARKWRINKLED LEATHER, YES YESDIRTYSAGCURVEBROKENIn short, it's not over, the best is yet to come for you.If you find one or more things wrong, you say "I DON'T TAKE IT" for such and such a reason, If it's small, he wins, big furniture stays there. Get over it now. FORGET the enchanting words of the sale, your ordeal has only just begun.You will fight again and again, because no one believes you, and the tactic is that you have to keep this piece of furniture. They will send an inspector and according to his report you will have to fight again and again. Mine was broken, according to the expert who came to see, it cracks a little, are you following me?Advice, NEVER NEVER NEVER and NEVER SAY your name on the recorder that he pushes you under your nose and forces you not to finish your inspection because he, they, want to go away, run away, run away, save, take the word you want, the result will be the same, ie. Don't bring the furniture back even if you said, "I WON'T TAKE IT"If it goes wrong during your inspection, take as much time as YOU want without pressure from delivery people/influencers "They sigh, stomp, get impatient, get the recorder ready, cut your time to get your name out of your mouth" Your name IS THE TRIGGER for them to leave, ESPECIALLY DON'T say it if you're dissatisfied, I repeat, ESPECIALLY DON'T say it if you're dissatisfied no matter what MEANS THEY TAKE TO GET THERE.Ex: “Say your name that we didn’t damage the house/property etc” JUST LIES, it’s ANOTHER TRIGGERS for them to leave, then you just have to deal with it. Another example, “Do you accept the furniture?, say your name and say yes” as they whisper in your ear that it is beautiful, that you must be happy to have it, that it looks great in your room etc etc etc etc etc This puts you in a position of influence and dreams fulfilled, IMMEDIATELY, before you finish your inspection, and chill your dream, it asks for your name, and IF YOU SAY IT, good luck if it's broken or defective. The guys are gone and away.The bonus, you WILL RECEIVE the delivery NOTE STIPULATING that YOU ACCEPT the furniture, more LIES, even if you ALREADY mentioned that you are not taking it because you are dissatisfied with the furniture and its defects.It is STRONGLY SUGGESTED to invite someone or two (2) better to listen, support you, film from start to finish, especially, IF YOU LEFT ANY FURNITURE INTO your residence, WITHOUT INSPECTION you will be caught with it, just like me. Just the tactic that changes to have your name registered.I got this treatment, TWICE and am still stuck, even though I said, "I'm not taking this" the delivery guy changed his tactic to just my name OUT OF MY MOUTH.Good luck.
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September 2023 by Anne-Li Porlier
Very good customer service but the delivery guys only gave us half of the couch today. The other we have next week. Not badly ordinary especially since it was not cheap...
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August 2023 by Gil -
EXECABLESFurniture received not 1 but 2 times, the list is exhaustive, here are the important ones.RUSTTWISTEDTO MARKWRINKLED LEATHER, YES YESDIRTYSAGCURVEBROKENIn short, it's not over, the best is yet to come for you.If you find one or more things wrong, you say "I DON'T TAKE IT" for such and such a reason, If it's small, he wins, big furniture stays there. Get over it now. FORGET the enchanting words of the sale, your ordeal has only just begun.You will fight again and again, because no one believes you, and the tactic is that you have to keep this piece of furniture. They will send an inspector and according to his report you will have to fight again and again. Mine was broken, according to the expert who came to see, it cracks a little, are you following me?Advice, NEVER NEVER NEVER and NEVER SAY your name on the recorder that he pushes you under your nose and forces you not to finish your inspection because he, they, want to go away, run away, run away, save, take the word you want, the result will be the same, ie. Don't bring the furniture back even if you said, "I WON'T TAKE IT"If it goes wrong during your inspection, take as much time as YOU want without pressure from delivery people/influencers "They sigh, stomp, get impatient, get the recorder ready, cut your time to get your name out of your mouth" Your name IS THE TRIGGER for them to leave, ESPECIALLY DON'T say it if you're dissatisfied, I repeat, ESPECIALLY DON'T say it if you're dissatisfied no matter what MEANS THEY TAKE TO GET THERE.Ex: “Say your name that we didn’t damage the house/property etc” JUST LIES, it’s ANOTHER TRIGGERS for them to leave, then you just have to deal with it. Another example, “Do you accept the furniture?, say your name and say yes” as they whisper in your ear that it is beautiful, that you must be happy to have it, that it looks great in your room etc etc etc etc etc This puts you in a position of influence and dreams fulfilled, IMMEDIATELY, before you finish your inspection, and chill your dream, it asks for your name, and IF YOU SAY IT, good luck if it's broken or defective. The guys are gone and away.The bonus, you WILL RECEIVE the delivery NOTE STIPULATING that YOU ACCEPT the furniture, more LIES, even if you ALREADY mentioned that you are not taking it because you are dissatisfied with the furniture and its defects.It is STRONGLY SUGGESTED to invite someone or two (2) better to listen, support you, film from start to finish, especially, IF YOU LEFT ANY FURNITURE INTO your residence, WITHOUT INSPECTION you will be caught with it, just like me. Just the tactic that changes to have your name registered.I got this treatment, TWICE and am still stuck, even though I said, "I'm not taking this" the delivery guy changed his tactic to just my name OUT OF MY MOUTH.Good luck.
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August 2023 by jean-philippe Beaumont
A joke, sales guys ready to jump on you. For signature, I found the inventory very displeasing. Many items overpriced.
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June 2023 by Pierre-Luc Demers
(Translated by Google) Update: The store manager called me to follow up and let me know what measures would be put in place so this doesn't happen again. Seems to be an individual issue rather than a corporate issue, she was very friendly and seemed sorry for the situation.I went to buy a dining room set, knowing full well that Signature Maurice Tanguay is high end (I bought my living room set there). I am young and I was dressed in sportswear. Without saying hello to me, the salesman told me that maybe I should go to Tanguay or Liquida Meuble because it's cheaper there, and it's top of the range here. I left and went to buy at the Galerie du Meubles(Original)Mise-à-jour: la directrice du magasin m'a appelé pour faire un suivi et me communiquer des mesures qui seraient mises en place afin que cela ne se reproduise plus. Ça semble être une question d'individu plutôt que d'entreprise, elle était très sympathique et paraissait navrée de la situation.Je suis allé pour acheter un ensemble de salle à manger, sachant très bien que Signature Maurice Tanguay est du haut de gamme (j'ai acheté mon ensemble de salon là-bas). Je suis jeune et j'étais habillé en linge de sport. Sans me dire bonjour, le vendeur m'a dit que je devrais peut-être aller chez Tanguay ou Liquida Meuble parce que c'est moins cher là-bas, et qu'ici c'est du haut de gamme. J'ai quitté et je suis allé acheter à la Galerie du meuble
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June 2023 by Maude Castonguay
(Translated by Google) Very good service when it's time to sell but when a breakage happens good luck! At the price that their furniture costs, we expect a minimum of durability.Really very disappointed with the quality of the product and the after-sales service.(Original)Très bon service quand c’est le temps de vendre mais quand un bris arrive bonne chance! Au prix que leurs meubles coûtent on s’attend à un minimum de durabilité.Vraiment très déçue de la qualité du produit et du service après vente.
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June 2023 by Nafi Mn
(Translated by Google) I bought 6 rather expensive leather chairs. After almost less than two years the cushions were flattened and the repair was not under warranty. Very poor value for money.(Original)J ‘ acheté 6 chaises en cuire assez cher. Après presque moins de deux ans les coussin étaient aplaties et la réparation n’était pas sous la garantie. Très mauvaise rapport qualité prix.
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May 2023 by Karine Gilbert
(Translated by Google) Buy for $10,000 in 2020. Among other things, buy a warranty with my reclining sofas to have a service in case the mechanism fails... Their $400 warranty only covers the stains... Wow I knew... Don't spend your money on this warranty where to go to other places where the warranty covers more ... Not to mention ... In short, it's a sad experience.(Original)Acheter pour 10 000 $ en 2020 . Acheter entre autre une garantie avec mes divans inclinable pour avoir un service au cas où le mécanisme lâcherais ...Leurs garanties de 400$ couvre seulement les tâches ...Wow avoir su ...Ne dépensée pas vos sous pour cette garantie où aller à d'autre endroit où la garantie couvre plus ... Pour ne pas en nommer ...Bref c'est désolant comme expérience.
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February 2023 by Louka Rheault-Gagnon
(Translated by Google) Pre-sales service A1.The advisory service is great, I spoke with Isabelle from extension #4546, who was very courteous and attentive to my questions. I recommend her without hesitation.She was patient with me and my many questions.I can't wait to go to the store to pick up my future washer.Thank you Isabella!(Original)Service avant vente A1.Le service-conseil est super j'ai discuté avec une Isabelle du poste #4546 qui était très courtoise et à l'écoute de mes questions. Je la recommande sans hésiter.Elle a été patiente avec moi et mes nombreuses questions.J'ai juste hâte d'aller en magasin chercher ma future laveuse.Merci Isabelle !
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September 2022 by Jérôme Robert
J’ai acheté une table auprès de Dominic Carrier et le service a été très professionnel et courtois. Il nous a très bien accompagné et a su être à l’écoute de nos besoins. Merci beaucoup!
