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February 2024 by Xavier
Very poor customer service. I strongly advise against it.
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February 2024 by Brent Giroux
The date of the Sofa ordered several months ago already keeps getting postponed,also the manager on site: Samuel is by far the most arrogant customer service person we have seen in the province. Smug, arrogant, rude and constantly cutting people off.This will be our last purchase from this company.The horror. highly discouraged.
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December 2023 by Françis Côté
Do not take back their item which returns in the same condition and the same packaging received
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December 2023 by Antonio Pouliot-Rodriguez
I ordered a table and 4 chairs on June 16. They told me my order would arrive around mid-August (mid-September at the latest). By mid-September, I still had not received anything. I wrote an email, they replied in a very unprofessional email that the order was late and that the table would arrive at the end of October or beginning of November, and the chairs at the end of October. Well, it's November 28th, I haven't received anything at all. I understand that delays can happen, but this is a huge delay with terrible customer follow-up. This is the last time I buy anything from this place. If someone had told me in mid-June that I wouldn't have a dining table with chairs for at least 5 months, I would never have bought there!
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October 2023 by Denis Pruneau
Great shop to decorate your home at a reasonable price.
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September 2023 by yasmine rz
I'm changing my opinion that I posted 2 weeks ago,They are nice enough when it comes to placing an order but when there is a problem they take no responsibility!They responded to me very irresponsibly about the unexpected delay in the delivery of my order that I made 1 and a half months ago,The manager who spoke to me responded very rudely! No regrets and effective solution!Avoid this magazine because once they sell their product the rest is your problem.
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August 2023 by Nour ouaganouni
No fast delivery, unhelpful
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August 2023 by Zied Kallel
Have nice articles, but the fact that you have to order is quite disappointing for those who need to pick up something right away.
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July 2023 by G Millar
Terrible customer service. Needed parts for damaged shelving, refused to SELL them to me, or provide any solution.They sell cheap furniture, it's their ONE JOB.Rude, time wasting careless.
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July 2023 by Camila Duval
Good service and aesthetically pleasing. The reason I put 4 stars is because they never have what I want in stock.
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January 2023 by souayah Ayoub
(Translated by Google) I bought a living room, a dining room, a bed and a TV cabinet and I regret a lot because the service is very poor. I advise against(Original)J’ai acheté un salon une salle à manger ,un lit et un meuble tèlé et je regrette énormément car le service est très médiocre . Je déconseille
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October 2022 by Vinicius DS
(Translated by Google) Furniture ok, however the service given at this place when you want to talk to someone is ridiculous. I sent an email for more than 5 days, tried to call 3 times without success.I'll probably go in person...(Original)Meubles ok, par contre le service donné à cet endroit quand tu veux parler à qqn est ridicule. J'ai envoyé un courriel fais plus de 5 jours, essayer d'appeler 3 fois sans succès.Je vais probablement aller en personne...
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July 2022 by Grégory Lefevre
(Translated by Google) I strongly advise against buying from Structube. Arrogant and incompetent seller who lies about delivery times that get longer and longer without even being warned. I was promised delivery at the end of July, then postponed to August and now September... (no need to have a pre-written answer, I just want to receive my sofa)(Original)Je déconseille fortement d’acheter chez Structube. Vendeur arrogant et incompétent qui mentent sur les délais de livraison qui s’allonge encore et encore sans même être prévenu. On m’a promis une livraison fin juillet, puis reporter en août et maintenant septembre … (inutile d’avoir une réponse pre-écrite, je souhaite juste recevoir mon sofa)
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July 2022 by Dominique Sawyer
(Translated by Google) The after sale customer service is terrible. Before you answer me:''Hello Dominic,Thank you for sharing your comments with us. Rest assured that these have been forwarded to our relevant department. At Structube, we strive to provide our customers with durable products and receipt dates that are both reasonable and accurate.Occasionally, certain products may be delayed longer than expected, for reasons beyond Structube's control. We thank you for your patience and understanding. ''Thanks but no thanks.Customer feedback has already made over and over again, the delivery is abysmal. The deadlines are constantly getting longer and the follow-up with the customers is non-existent. I am even told that it would be IMPOSSIBLE to follow up with all the customers who experience a delivery delay - so they don't bother. Believe the reviews and go elsewhere.(Original)Le service à la clientèle après vente est terrible. Avant qu'on me réponde :'' Bonjour Dominique,Nous vous remercions de nous avoir fait part de vos commentaires. Soyez assurée que ceux-ci ont été transmis à notre département concerné. Chez Structube, nous nous efforçons de fournir à nos clients des produits durables et des dates de réception qui sont à la fois raisonnables et exactes.Il peut parfois arriver que certains produits soient retardés plus longtemps que prévu, pour des raisons indépendantes de la volonté de Structube. Nous vous remercions pour votre patience et votre compréhension. ''Merci mais non merci.Les commentaires des clients ont déjà faits maintes et maintes fois, la livraison est catastrophique. Les délais se ralongent constament et le suivi avec la clientèle est inexistant. On me répond même qu'il serait IMPOSSIBLE de faire un suivi avec l'ensemble des clients qui connaissent un délai de livraison - donc ils ne s'en donnent pas la peine. Croyez les commantaires et allez allieurs.
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July 2022 by Simon Lapierre
(Translated by Google) Low quality furniture at a ridiculous price! Bought a sideboard for my kitchen, first thing they didn't even put the right parts in the box, lack of assembly instructions! No after-sales service! Never buy it!(Original)Meuble de faible qualité à prix ridicule ! Acheté un buffet pour ma cuisine, première chose, ils n’ont même pas mis les bonnes pièces dans la boite, manque d’instruction pour l’assemblage! Aucun service après vente ! Acheter jamais la !
