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February 2024 by Luc “Driftman”
Worst place ever to buy.... Delivery delayed by a week to save money but I had ordered it on Tanguay precisely because I had it before the holiday date otherwise I would have ordered from best Buy I would have had it It's not celebrating 5 days later... really unreliable shipping, I can't wait to see the product if it's really the right one now....
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February 2024 by Jean-marc Robert
I knew more about TV than the saleswoman... February 16, 2024, purchase of a new television and the advisor informed me well about my purchase.
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February 2024 by Audrey Adam
After several problems with 3 out of 5 items from tanguay, here comes the couch which is less than 13 months old and which is obviously no longer covered by the warranty. This one has play in all directions at the slightest movement. Really disappointed once again...
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February 2024 by Vic Cab
To avoid for its customer service…In three purchases in the year, 3 problems and no response when I was supposed to be called back, warranty expiring soon and no response...Edit I go from 1 to 3 stars because I had a product exchange
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February 2024 by joselito bouffard
Very poor service, I would not recommend it to anyone.
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February 2024 by Yohann Dauphinais
My immediate entourage had always strongly recommended Ameublement Tanguay for the purchase of household appliances so, last year I began a gradual renovation of my kitchen and I purchased a dishwasher from Tanguay. The saleswoman was very professional and the time to get my hands on the equipment was very quick. On the other hand, having barely owned the dishwasher for 10 months, now it gives up the ghost. We then contact customer service who refers us to their subcontractor. The subcontractor carries out a diagnosis by telephone and assumes that the pump is (already) broken after 10 months of normal use. The subcontractor owns the supposed part but they work by sector and wait until they have enough work to do in our area before moving. I then called customer service again (the lady was very understanding and friendly) who said they were putting pressure on the subcontractor to put us on the cancellation list. In the end, when they repaired the dishwasher, we will have been wading in the sink for 25 days, 3 times a day. It’s lucky I didn’t buy my stove and fridge there!
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January 2024 by Y T (Fan)
THANK YOU to everyone who left feedback on their customer service. Thanks to them, I'm going to buy the big TV I want at Best Buy.
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January 2024 by Mar
Best customer service with Jessy Godin. Ask for it during your visit.
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January 2024 by Lucie Mailloux
For your opinion, even if you write to communicate at the address indicated, it is of no use. So sentence to look good, to get feedback from you you have to go through legal recourse (OPC, lawyer, etc.)
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January 2024 by Laurence Chabot
I had super good service from Mr. Felix for the purchase of a coffee machine! I would go back and highly recommend! Very good service and very friendly! 10/10
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January 2024 by Linda Lachance
Nice shopping experience
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January 2024 by Jean-Philippe
We bought a motorized couch a year ago. We are being delivered a demonstrator instead of a new one. No problem, they come back to exchange the couch the following week. A few days later we realized that the footrest motor continued to work even when the footrest was completely closed. A service call is made, the technician orders the replacement control button. A few weeks he comes to replace the button, this does not solve the problem. We are told that a report will be made to Tanguay about the situation and that we will be called back. No news for several weeks. I called back to inquire, I was told that an engine had been ordered and that they would get back to us when the part was received. Almost 1 year later, no news, I send an email to customer service, they tell me to get back to me once they have more information. As of today I have not received any feedback. Ordinary service, when it's time to sell it's a whole different story though. Once the product is delivered and the amount collected, efforts are unfortunately at a minimum.
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January 2024 by Diane Dumont
Tanguay, I think it’s a bit outdated. Nothing new, always the same ordinary furniture. Fewer and fewer services. I avoid it as much as possible.
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January 2024 by Julien Breton
A lot of pressure
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January 2024 by Boutin Francis
We went for a washer and refrigerator.No service!!!! A salesman came to see me for 1 minute without giving any information on the washers…. and he went back to chat with the other 3-4…..And the same thing for my partner who was checking for the refrigerator, her salesman left as soon as he arrived, chatting with the group….So we went to buy from Léon and we had excellent service!!!No more Tanguay for us
