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February 2024 by karine roy
Thanks to Elsa for fixing my non-functional card issue before our vacation.Professional and polite, the lady gave me great service.Thank you Elsa once again.
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February 2024 by Jojo B
In short with a short story...no return calls in short.wait not for nothing....and also lack of respect in financial difficulty during covid to avoid x1000 for me I had to close my account and open one another elsewhere....waste of time
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December 2023 by Richard Joubert
I opened a checking and savings account and transferred from an institution to the Royal Bank. The person at the cash register carried out all the necessary operations and all in record time.
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December 2023 by Hayat Marieme Ouattara
Superb service from Ms. Caron and her team. They stayed after closing to help me, from the bottom of my heart thank you...
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December 2023 by Claude Roy
very difficult, even impossible to reach someone at this branch, after 15 minutes of being knocked from left to right by an answering machine, manage to speak to someone who is not at the branch but at a central office call, who cannot transfer you, asks you to make an appointment for a call, hello... an appointment for a call.... and the end result, it is not possible to make an appointment if you are not already a customer...if I had to serve my customers like that we would have been closed a long time ago...
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October 2023 by Sam Kobbi
Terrible service... almost 1 month without news. No return calls or email responses. Avoid at all costs
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October 2023 by Gildo Vescio
If I can put 0 stars I would! Horrible service at this branch. I went into the branch to modify my account for payments on my credit line and the advisor did not do their job and never changed my account. Now I have called the telephone services multiple times to get support and they can’t help, I have left messages to the branch manager and they never got back to me. I want someone to contact me and fix the issue you created before this affects my credit score (for your mistake) horrible service and poor management !!!
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September 2023 by Patricia Rios
Please @RBC take a look at this agency. This is an unacceptable customer service. I’ve never seen this before.A bunch of people chilling while 2 work. Poorly.RUDE EMPLOYEES.AVOID AT ALL COSTS.
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September 2023 by Chantal Beaupre
I am always welcomed. The services are impeccable!
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August 2023 by Andrei Ispas
Today is one week since RBC holds my money hostage for absolutely no reason, and with zero explanation.I deposited a cheque issued by a well established and known insurance company. I called the branch after 5 days, and after 40 minutes of waiting on the line and hearing how my call is important to them, nobody answered. Huge disappointment, this caused me some major inconveniences.
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June 2023 by Helen Toumbos
(Translated by Google) Don't waste your time or energy, go somewhere else! The staff is incompetent! The financial advisor I dealt with was unheard of in slow delivery and didn't seem to have any experience. Call returns and follow-ups were also far too slow. I waited 2 weeks for a negative response from them while the same request was positive within an hour at another bank! Very disappointing experience at RBC rue Leclerc! I do not recommend it to you!(Original)Ne perdez ni votre temps ni votre énergie, allez ailleurs! Le personnel est incompétent! La conseillère financière avec qui j'ai fait affaire avait une lenteur d'exécution jamais vue et n'avait pas l'air d'avoir de l'expérience. Les retours d'appels et les suivis ont également été beaucoup trop lents. J'ai attendu 2 semaines pour une réponse négative de leur part tandis que la même demande fut positive dans l'espace d'une heure à une autre banque! Expérience très décevante chez RBC rue Leclerc! Je ne vous la recommande pas!
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June 2023 by CHANTAL BOISVERT
(Translated by Google) very bad experience with the manager of this branch in the name of Mrs. Gabriela NitaI had to go to another branch to be better servedI will never set foot in this branch again.(Original)très mauvaise expérience avec la directrice de cette succursale au nom de Mme Gabriela Nitaj’ai dû me rendre a une autre succursale pour être mieux servieplus jamais je vais mettre les pieds a cette succursale
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May 2023 by Val QC
(Translated by Google) I had to travel 3 times to sign the same document. Each time the organization is catastrophic (we look for the documents, we can't find them, they ask me if I'm sure the documents exist, we end up finding them and printing everything with errors in them). Very variable customer service depending on the people you have in front of you. I do not recommend doing business with this branch.(Original)J’ai dû me déplacer 3 fois pour signer le même document. À chaque fois l’organisation est catastrophique (on cherche les documents, on trouve pas, on me demande si je suis sûr que les documents existent, on finit par les retrouver et tout imprimer avec des erreurs dedans). Service à la clientèle très variable selon les personnes que l’on a en face. Je ne recommande pas de faire affaire avec cette succursale.
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May 2023 by Cardinal Cardinal
(Translated by Google) Very kind employee. Long queue at the mandatory counter because credit card recovery that was not sent by post ? ♂️ safe. Austere place.(Original)Employée très gentille. Longue file d'attente au guichet obligatoire car récupération de carte de crédit qui n'a pas été envoyé par la poste ?♂️ sécuritaire. Endroit austère.
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February 2023 by Jessy Desjardins
(Translated by Google) Superb experience! Mr. William Smith-Gaucher succeeded in answering all my questions and establishing an investment plan with which I feel comfortable. I highly recommend consulting their team for all your financial needs.(Original)Superbe expérience! M. William Smith-Gaucher à réussi à répondre à tout mes questions et à établir un plan d'investissement avec lequel je me sens à l'aise. Je recommande fortement de consulter leur équipe pour tous vos besoins financiers.
