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March 2024 by Jennie Bérubé
Very incompetent on the part of their financial advisor who deposited my elderly mother's TFSA money into a regular account before putting it back into her TFSA. This administrative error cost him more than $4,000 in taxes. However, we wash our hands at BMO! Why pay an advisor if he doesn't know what he's doing and doesn't take responsibility for his mistakes? Their complaints service is a complete joke that only serves to exhaust you in the process.
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March 2024 by Ringuet Valderie
Hello I just discovered a story with you and I was wondering why I was already having trouble with my registration confirmation code on the net I never received this code by text or email and I called and he said ok let's go look with you and she gave a code and think it was going to work so I hang up the phone and start the process again and baptism it still doesn't work so I'm requested to go see you in person to resolve a little problem that's already there. sign well well ..... And I have just read the avie and its po so nice to read the comments that you have by people.... Tk I am a little disappointed to already have problems
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March 2024 by Henriette Deschenes
I have been doing business with them for over 30 years and very satisfied...I don't understand those who have problems. It's probably because they don't know how to express their needs or are already financially weird.
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January 2024 by jeremi147955
Good service, the others are haters
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December 2023 by Sa Ro
Let’s say their computers and the staff don’t really behave ??
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November 2023 by Marc paquette
What is your problem with your phone service?three times I try to reach you and refer me to another service that I do not wantfor fast service 1,2,3. I would come back
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October 2023 by Éloi Savard
Very poor service and extremely long delay
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April 2023 by Alexandre Roy
(Translated by Google) No branch picks up the phone when you call.Slow and unconscientious service.All banks are the same.I am joining the credit union now.(Original)Aucune succursale décroche le téléphone lorsqu'on appel.Service lent et peu conscilliant.Toute les banques sont pareille.Je rejoint la caisse populaire desormais.
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November 2022 by Émy Blanchette
(Translated by Google) Bad opening time on google(Original)Mauvaise heure d'ouveture sur google
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November 2022 by Yves Bell
Worst experience ever with a financial institution. Two weeks to be able to cash in an RRSP. Unable to chat with anyone to resolve the issue. 4 visits needed and they don't even return their calls. No apology from them, I had to absorb charges due to their error. They even issued me a check that bounced. You have to do it. Immeasurable incompetence and lousy customer service. They don't even have a receptionist to receive people, you have to queue to be greeted. The further you stay away from this institution, the better off you will be.
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August 2022 by Julia Brito-Denis
I joined BMO a year ago as they were offering great promotions to open an account and credit card. I honestly really regret it! The customer service is absolutely terrible. I've been trying to get a hold of the credit card company for 3 months now and there is always a minimum of one hour wait, 2 hours and even often 4 hours! I've never seen anything like it. And even after waiting all this time, the clerk that picked up was giving me contradictory/false information and transferred me for another 30 minutes hold due to system problems. Honestly not worth any of their offers! Plus there are fees after a year! There is a way to avoid these, but once again, the personnel really lacks training and only explained this to me months later after changing all of my products unecessarily.
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August 2022 by Alex Boudreau
(Translated by Google) I love Gabriel Cyr Cabot.(Original)J’aime Gabriel Cyr Cabot.
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April 2022 by Sabrina-Jaynn Turcotte
(Translated by Google) I have never had such poor service. They have charged my account every month since 2017 for a $2 fee to receive my paper statements, but I receive them electronically. I'm struggling with getting to stop these $2 charges, they all agree that I'm signed up for email statements, they don't understand why I'm being charged these fees, but no one can tell. 'm able to remove these fees, no one wants to reimburse me. I keep paying for nothing, month after month, these fees....I am reassured that a follow-up will be done to me and that everything will be settled, but I never have a follow-up, always talk to someone different and always have to call general customer service, since each time when I try to call my branch directly, I get a voicemail asking to leave a message, but the voicemail is full and therefore I cannot leave a message.Big high level incompetence(Original)Je n'ai jamais eu de service aussi médiocre. Ils débitent dans mon comte à chaque mois depuis 2017 des frais de 2$ pour recevoir mes relevés papiers, mais je les reçois électroniquement. Je me débats avec eu pour cesser ces prélèvements de 2$, ils s'entendent tous pour dire que je suis inscrite au relevés par courriel, qu'ils ne comprennent pas pourquoi on me charge ces frais, mais personne n'est en mesure d'être capable d'enlever ces frais, personne ne veut me les rembourser. Je continue de payer pour rien, mois après mois, ces frais....On me rassure qu'un suivi me sera fait et que le tout se réglera, mais je n'ai jamais de suivi, reparle toujours a quelqu'un de différent et doit toujours appeler le service à la clientèle général, puisqu'à chaque fois que je tente d'appeler directement ma succursale, je tombe sur une boîte vocale qui demande de laisser un message, mais que la boîte vocale est pleine et que je ne peux donc pas laisser aucun message.De la grosse incompétence de haut niveau
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April 2022 by guy st-pierre
(Translated by Google) The worst bank I've known, incompetence, long hour on the phone, at the branch, I'm told to come by that they solved my problem, they wrote a check, I arrive at the counter, he can't find it, not funny, I just called at 1800 customer service delays 1h to 1h30 they offer me to call me back I accept, finally 3h 00 later they call me, I speak with an employee and 3 min later he hangs up(Original)La pire banque que j ai connu ,incompétence,longue heure au téléphone, à succursale, on me dit de passer qu il m ont régler mon problème il ont fait un chèque j arrive au comptoir il le trouve pas ,pas drôleje viens d appeler au 1800 service à clientèle delais 1 h à 1h30 on me propose de me rappeler j accepte ,finalement 3h 00 plus tard on m appelle,je parle avec un employer et 3 min après il raccroche
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February 2022 by carrotmendoza
(Translated by Google) Worst experience ever with a financial institution. Two weeks to be able to cash in an RRSP. Couldn't talk to anyone to resolve the issue. 4 visits needed and they don't even return their calls. No apologies from them, I had to absorb charges due to their mistake. They even issued me a check that bounced. Must do it. Immeasurable incompetence and zero customer service. They don't even have a receptionist to receive people, you have to line up to be greeted. The further you stay away from this institution, the better off you will be.(Original)Pire expérience à vie avec une institution financière. Deux semaines pour pouvoir encaisser un REER. Impossible de discuter avec quelqu'un pour résoudre le problème. 4 visites nécessaires et ils ne retourne même pas leurs appels. Aucune excuse de leur part, j'ai dû absorber des frais en raison de leur erreur. Ils m'ont même émis un chèque qui a rebondi. Faut le faire. Une incompétence incommensurable et un service client nul. Ils n'ont même pas une réceptionniste pour recevoir les gens, vous devez faire la file pour être accueilli. Plus vous vous tiendrez loin de cette institution , mieux vous vous porterez.
