About Ameublements Tanguay (Tanguay Rivière-du-Loup)
Ameublements Tanguay, a leader in furniture, appliances, and electronics retail in Quebec, is known for its wide selection of products and customer-focused service. The business operates 24 locations across the province and prioritizes innovation and understanding customer needs. Reviews highlight the friendly and knowledgeable staff, such as Hugo D. and Véronique, who provide personalized assistance without pressure, making shopping enjoyable. Many customers appreciate the extensive variety of models and décor available. However, there are mixed experiences regarding customer service and after-sales support. Some customers faced challenges, particularly with appliance purchases, where miscommunication about product compatibility led to frustration. One customer recounted a disappointing experience regarding a stove purchase, where incorrect advice resulted in inconvenience. Instances of slow after-sales service and repair processes were also noted, suggesting room for improvement. Despite these challenges, many reviews commend the staff's friendliness and expertise, with specific mention of good service during purchasing processes. Overall, Ameublements Tanguay remains a popular destination for home furnishings, combining a strong product offering with a commitment to customer satisfaction, while also recognizing the need to enhance post-purchase support.
Very competent and fair and clear information. Thanks to our advisor!
October 2024
Very good service, fast and efficient! We had already chosen our product online, the seller Mathyas L. was very helpful in finalizing the transaction, all over the phone without any problem!
