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August 2023 by carlos andia
Really bad service when you want to claim a warranty
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July 2023 by Anne-Marie Lozier
They put a ruby on my ring instead of the requested sapphire. Two more weeks of waiting and no compensation...UPDATE: I went to get my ring. Although it is now the correct stone, the setting is so poorly made (the 2nd heart is distorted). I now feel frustration every time I look at this piece of jewelry that was given to me by my mother over 25 years ago. :(
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July 2023 by Jennifer Fiorella
Worst jewelry store ever. I asked for an enlargement when purchasing, I was told 7 to 10 days and more than 3 weeks always nothing. Head office does not call me back despite having left an email because no telephone contact is available. I requested a refund because my event has passed and the store refuses. Said unable to make returns just the head office can accept. In addition, the employees talk to each other about anything.
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February 2023 by Gonzalo Cruz
Worst service, make you feel like your disturb them. Very sad, because we we're looking for our engagement rings....
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December 2022 by Nadya Pilot
(Translated by Google) NEVER BUY THERE!!!! If I could have given a lower rating than 1 star I would have. The images online versus what they are selling are completely fake and they defend themselves by saying to trust the diamond “point” but the fact remains that it is false advertising. No empathy and no kindness when returning the item.WORST JEWELERY.(Original)NE JAMAIS ACHETER LÀ-BAS!!!! Si j’avais pu donner une note plus base que 1 étoile je l’aurais fait. Les images en ligne versus ce qu’ils vend sont complètement fausse et ils se défendent en disant de se fier au “point” de diamant mais il reste que c’est une fausse publicité. Aucune empathie et aucune gentillesse au retour de l’article.PIRE BIJOUTERIE.
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December 2022 by Riad Ghalayini
(Translated by Google) Worst experience, buy 2 channels and both broke, REALLY DISRESPECTFUL staffDoesn't even deserve 1 star with this behavior 0/5(Original)Pire experience, acheter 2 chaines et les deux ont briser, staff VRAIMENT IRRESPECTUEUXMerite meme pas le 1 etoile avec ce comportement 0/5
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October 2022 by Maxime Rioux
(Translated by Google) ❗️AWAY. ❗️If I could have rated -1000, I would have!The jewelry is not of good quality.The diamonds fall out of the jewel after not even a week or else, they call you to tell you that your jewel is ready and a diamond is already missing. Zero professional. The service lacks empathy and professionalism (very arrogant). Luckily, I managed to get my money back (and this, because I managed to contact above, if not it's exchanges and hello the round trips to the jewelry store, because always a diamond that falls). In short, I am traumatized by my experience. Do yourself a favor and go somewhere else! ?Have a good day !(Original)❗️À FUIR. ❗️Si j’aurais pu donner la note de -1000, je l’aurais fait!Les bijoux ne sont pas de bonnes qualités.Les diamants tombent du bijou après même pas une semaine ou bien, ils vous appellent pour vous dire que votre bijou est prêt et il manque déjà un diamant. Zéro professionnel. Le service manque d’empathie et de professionnalisme (très arrogantes). Par chance, j’ai réussi à me faire rembourser (et ce, car j’ai réussi à contacter plus haut, si non c’est des échanges et bonjour les allez-retour à la bijouterie, car toujours un diamant qui tombe). Bref, je suis traumatisée de mon expérience. Faites-vous plaisir et allez ailleurs! ?Bonne journée !
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October 2022 by marie l.
(Translated by Google) A very helpful team. They give the right information on buying gold jewelry. I got a lot of information about diamonds which are beautiful. In addition we can buy with monthly plans and buy on the website which is very well done. I have confidence in this Quebec company. Cheer(Original)Une équipe très serviable. Ils donnent les bonnes informations sur l'achat des bijoux en or. J'ai eu beaucoup d'informations sur les diamants qui sont magnifiques. De plus nous pouvons acheter avec des plans mensuel et acheter sur le site web qui est très bien fait. Jai confiance dans cette entreprise Québécoise. Bravo
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September 2022 by natalie alkhassi
Best service
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July 2022 by Maxim Lanouette
(Translated by Google) I would give a 0/10. After buying all our jewelry there, the employee is stupid and disrespectful. I bought a gold chain (supposedly their best seller) and after it broke 3 times in 4 months the lady won't refund us. She makes me believe that she cannot find the channel in the system when it is certain that it is in my name. Strangely, she is able to trace all the jewelry that I have bought before, but the only one that is not there is the one that is broken and that we want to be reimbursed. We left without being reimbursed. I assure you that I will never go back there. 0/10(Original)Je donnerais un 0/10. Après avoir acheter tout nos bijoux la-bas, l’employee est bete et manque de respect. J’ai acheter une chaîne en or (supposément leur meilleure vendeur) et après qu’elle ai brisée 3 fois en 4 mois, la dame ne veut pas nous rembourser. Elle me fais à croire qu’elle ne trouve pas la chaîne dans le système alors que c’est certain qu’elle est à mon nom. Étrangement, elle est capable de retracer toute les bijoux que j’ai acheter auparavant mais le seul qui n’y est pas est celui qui est briser et qu’on veut se faire rembourser.. Nous sommes repartie sans se faire rembourser. Je vous confirme que je ne retournerai jamais la. 0/10
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May 2022 by emman2727
(Translated by Google) Very good customer service...the saleswoman took her time to find what suited me. Thanks.(Original)Très bon service aux clients...la vendeuse a pris son temps pour bien trouver ce qui me convenais. Merci.
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April 2022 by Andree Talbot
(Translated by Google) Very bad service. I returned with a jewel whose repair did not last a day. They tried to hold me responsible, the manager spoke at the same time as me, she raised her voice and was very stupid. While she went to make a call, an equally stupid employee tried to accuse me. I managed to get my money back. The bracelet to which I am very attached seems to no longer have the same texture as before to the touch and I will never buy there again. Customer service = 0(Original)Très mauvais service. Je suis retourné avec un bijou dont la réparation n’a pas tenu une journée. On a essayé de me tenir responsable, la gérante parlait en même remps que moi, elle a haussé le ton et était très bête. Pendant qu’elle est allée faire un appel, une employée, tout aussi bête a essayé de m’accuser. J'ai réussi à me faire rembourser. Le bracelet auquel je tient énormément semble ne plus avoir la même texture qu’avant au toucher et plus jamais je n’achèterai là. Service client = 0
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April 2022 by Martin Biron
(Translated by Google) The manager is terrible with their customers, they did their job badly and I had to persist in getting a refund. I will never go there again…one of the worst customer experiences I have had in my life.(Original)La gérante est exécrable avec leurs clients, ils ont fait mal leur travail et j’ai dû m’obstiner pour me faire rembourser. Plus jamais j’irai là…une des pires expérience client que j’ai eu de ma vie.
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February 2022 by Maria Contaratos
(Translated by Google) If I could give zero, I would. The main owner who works there is rude and doesn't understand the definition of customer service. Every time you go there, it's like you're disturbing them. Better to do business with another store even if it is further away.(Original)Si je pouvais donner zéro, je le ferais. Le propriétaire principal qui y travaille est impoli et ne comprend pas la définition du service client. Chaque fois que vous y allez, c'est comme si vous les dérangez. Mieux vaut faire affaire avec un autre magasin même s'il est plus éloigné.
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January 2022 by P Mike
(Translated by Google) Buying a ring for $ 1600, poor service The saleswoman told me that my expectations may not reflect reality as I chose the ring I wanted. I don't live in a UNICORN world, not on Pinterest but when you see the defects in the sun and not in the store, would have appreciated not taking the customers for thick.(Original)Achat d'une bague de 1600$, service médiocre la vendeuse m'a dit que mes attentes ne peuvent pas refléter la réalité alors que je choisi la bague que je désirais. Je ne vis pas dans un monde de LICORNE, n'y sur Pinterest mais lorsqu'on voit les défectuosités au soleil et non en boutique, se serais apprécié de ne pas prendre la clientèle pour des épais.
