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March 2024 by sam sam
3 hours of waiting to be told I can't find your file I'm going to retransfer you...to finally find my file and not want to send me a simple paper that they sent to me to the wrong address..
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February 2024 by Alexandra Allard
Unable to contact the cash register staff by telephone or email. Very poor customer service and there are always queues with only one agent at the counter.
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February 2024 by siba siba
Fast and professional service, easy to find an appointment, large parking space
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August 2023 by Ayoub Tabarani
Worst bank I recommend to anyone
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August 2023 by Frédéric C.
Great service, Fritz is super efficient and competent
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June 2023 by LION MARGOSSIAN
Best secter ever with best service
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June 2023 by Teo Lef
Always ready to take your money but NOT give it to you!! If you want to withdraw more than $3000 at the counter they will pretend that you have to make an APPOINTMENT which will be in 3 days!!! to withdraw YOUR money!! Yet if you want to deposit $25,000 they will never tell you that they are afraid to take your money for security reasons.......
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July 2022 by pascal côté
(Translated by Google) Big, clean and welcoming(Original)Grand, propre et accueillant
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July 2022 by Francis Cossette
(Translated by Google) Completely deficient support for business accounts, impossible to get quick callbacks, it always takes several days to solve a small problem.Really dissatisfied with the service, look elsewhere.(Original)Support aux comptes affaires complètement déficient, impossible d'avoir des retours d'appel rapide, ça prend toujours plusieurs jours régler un petit problème.Vraiment insatisfait du service, allez voir ailleurs.
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May 2022 by Ron Di Capua
Very slow service, high business account fees for no reason. Although I’ve a business client for 15 years, I am treated like a stranger and certified cheques get frozen although the good standing. Fast business banking does not exist at this bank.
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April 2022 by Angelique Martin
(Translated by Google) No service, unable to talk to someone honestly it's hard, I don't know if they received my tax bill to make the payment and unable to reach anyone!!!(Original)Pas de service, incapable de parler à quelqu'un franchement ça fait dure, je ne sais pas s'ils ont reçu mon compte de taxes pour faire le paiement et incapable de rejoindre personne !!!
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April 2022 by Carlo Santamaria-Bouvier
(Translated by Google) The Costco capital one card has been changed to CIBC. Unable to speak to anyone to confirm if my payment was made. I made the payment for more than a week and I receive emails telling me that it is not done. I've been waiting on the phone for 90 minutes. Also, their chatbot is really bad. I think changed my credit card.(Original)La carte capital one de Costco a été changé pour CIBC. Incapable de parlé à quelqu'un pour confirmer si mon paiement a été fait. J'ai effectué le paiment depuis plus d'une semaine et je recois des courriels me dire que ce n'est pas fait. Ca fait 90 minutes que j'attends au téléphone. De plus, leur chatbot est vraiment mauvais. Je pense a changé de carte de crédit.
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February 2022 by Guillaume
(Translated by Google) Very disappointed with the new "policies" of freezing for several days checks delivered by hand at the counter, checks from my employer, and therefore to realize that I am better off doing business with shops of the type "insta-checks" rather than my own bank ????(Original)Très décu des nouvelles « politiques » de geler durant plusieurs jours des chèques remis en main propres au comptoir, chèques de mon employeur, et donc de réaliser que je suis mieux de faire affaire avec des commerces du genre « insta-chèques » plutôt que ma propre banque ????
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February 2022 by Véronique Fecteau
(Translated by Google) I am very disappointed with the service provided. The covid schedules do not allow me to have appointments without having to leave work. I can understand at first the adjustments and everything, but at some point it has to start again.(Original)Je suis très déçu du service offert. Les horaires de covid ne me permettent pas d'avoir de rendez-vous sans que je doive quitter le travail. Je peux comprendre au début les ajustements et tout,mais à un moment donné ça doit recommencer.
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December 2021 by Hugo Brunet
J'ai fait une demande de marge de crédit et après avoir vu deux employées, j'ai jamais eu de réponses après avoir fait les démarches. J'ai vu sur Linkedin qu'une de ces employées était rendue chez Desjardins et ils n'ont jamais transférés mon dossier...Il y a décidément un roulement d'employés et une culture d'entreprise néfaste et sans sens des affaires...À éviter
