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March 2024 by Isabelle Manny
I really like the service and products of this store. Sometimes they don't have the right size or color but it is possible to order it online. Always had a great experience at this place.
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March 2024 by Sarra Laouar
Terrible customer service…13 days ago I bought a sweater for a friend for $98 which unfortunately was not the right model. So I went to reimburse it and it was only once I arrived at the checkout that I was told that there was only a 10-day deadline for reimbursements. However, I had taken the time to ask when purchasing if it was refundable but at no time was the 10 day period mentioned. The cashiers told me that I was at fault because I didn't go read their return and exchange policy on their online site before going to make purchases in store (because obviously everyone Do it). I now have a gift card which is equivalent to the price of the sweater and which I don't know what to do with... Finally, I'm going to slowly start reading your policy (which is 6 pages long ?) before returning to your branch because you are strangely unable to mention the (extraordinarily short) refund time when a customer makes a purchase.
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January 2024 by Daniel Allie
Great service by Anne-Sophie. What kindness. THANKS
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January 2024 by Chloe Raulet
One of the smallest Aritzias I've seen, not much inventory and everything was very jumbled..
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July 2023 by Margaux Lacoste-Michel
great customer service! the girl took care of me from A to Z. super nice and polite!
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July 2023 by Noémie Wilchek
Zero service…
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June 2023 by Fiona Chamberland
Thanks to the employee Elissa if I remember correctly! Give it a promotion, excellent service wowow
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June 2023 by Marie-Nancy Vas
Very disappointing customer service!
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May 2023 by Marie R.
Malheureusement on ne m’a pas avisé que le onepiece que j’achetais 2 jours plus tôt était vente finale. Je me suis déplacée pour venir l’échanger (en ne sachant pas !). Lors du refus on m’a dit que c’était pourtant écrit lorsque je reçois la facture par courriel (après l’achat on s’entend!). J’aime la marque mais le service à la clientèle est souvent mauvais, dommage.
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March 2023 by Nawel Mansouri
Very good customer service! I had a problem with jeans, manufacturing defect with the zip. I had a problem-free exchange and support with a saleswoman :-)Unfortunately I bought a Baraton brand coat, and it collects a lot of dust and lint constantly, I have to clean it all the time. The fabric pills all the time. A little disappointed.
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March 2023 by Serge Bouchard
Very very good service except that if you return an item of clothing, you will be given a gift card and not a cash return.____SO BE CAREFUL OF YOUR PURCHASES ____!!!
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December 2022 by Scott L
Anissa is the best
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November 2022 by Chloe McCartney
Lovely clothes, rude staff. Act like they’re better than you.
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October 2022 by Irina Ma
I’ve been an aritzia customer for years and one of the reasons I love this brand is the customer service I’ve received. But the St-Bruno shop is the exception, the worst customer service ever!! Asking questions seem to not be allowed there, the SA looked at me as if I was a d*** person. My question was simply to ask if a few pieces I found online are/will be available at the shop. Never returning there again!
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September 2022 by Vanessa R
(Translated by Google) Excellent service at checkout.(Original)Excellent service à la caisse.