-
August 2024 by Djeepee51
No service, no greeting....I'm going to go to Walmart at least I know I won't have service but stock and choice unfortunately!
-
August 2024 by Christian Bintoma
I received remarkable service. I highly recommend it
-
August 2024 by Philippe Mckibbin
Very good service
-
August 2024 by Spiro Tsolakis
I recently had a terrible experience at the La Source store in Place St-Eustache. After having my phone stolen in Italy, I urgently needed to reactivate my service on a new device. Virgin Plus had advised me to visit a store for identity verification and number transfer.
Upon arrival, I explained my situation, but after a brief look, the manager abruptly stated they couldn't help and I needed to call Virgin Plus myself. Despite my lack of a working phone, they refused to use their direct line to assist me. When I asked to at least purchase a Virgin SIM card, the staff seemed annoyed and reluctant.
Eventually, after much insistence, an employee called Virgin's direct line. They verified my ID and activated the SIM, proving they could have helped from the start. The Virgin representative confirmed that the store should have been able to assist me all along.
The staff's initial claim about an already activated eSIM was incorrect and caused unnecessary confusion. Their unwillingness to explain the process or offer basic assistance was frustrating, especially given my recent theft experience.
While my service was ultimately restored, the lack of empathy, misinformation, and reluctance to help made this an unnecessarily stressful experience. This La Source location needs significant improvement in customer service, staff training, and their commitment to assisting Virgin Mobile customers effectively.
-
June 2024 by luc faucher
Thanks to Maxime for his great work.
-
June 2024 by aLx D
a portable hard drive ordered from Montreal, must be picked up. a 30-minute drive, departure at 8:30 p.m.… arrival scheduled for 8:58 p.m. upon arriving, with the shopping center lights already off, ADRIL allows me to collect the item already paid for even if he is already closing up shop. Thanks again, Adril!!!
-
April 2024 by Hugh Grade
Excellent service
-
April 2024 by Jean Guerin
Very good service
-
February 2024 by Francis Beaulieu
Excellent service at La Source de Rosemère by Aidan and Camilla. Great attitude and confident to have the best product for us. Believe me, this is often the case. Very knowledgeable too. At least go and see their offer for cellular and even TV/internet packages
-
January 2024 by Julie Bordeleau
Excellent service from Adam, very patient and respectful in helping my daughter and I change our cell phones! His colleagues were great too.
-
January 2024 by Nancy Saleh
Hello, I would like to give a 5 star :)The customer service was very good as were the various products in store. A salesman, Amine, seems to have helped me a lot in my choice of headphones. He listened to my criteria from A to Z. Thank you for your patience. A good team that listens to its customers. Thank you very much, I will be happy to come back for my next purchases :)
-
January 2024 by Dave Manjiro
I went to buy a pair of headphones, a salesman approached me and there I had the famous question that the source asks you every time you shop at that place before even asking me what I was looking for. "What is your phone" no I don't want your phone I just want my pair of headphones period, I can understand that they make commission on phone sales but good god lord wait until the end of Ve te before asking. Honestly I don't go there often because of that, as a customer I find it offensive to be asked that first instead of knowing why I'm coming to shop.
-
December 2023 by Charles-olivier Morin
Fantastic service with Adam! The best in town, I recommend!
-
November 2023 by Pierre Morin
Excellent service best place to buy Bell phones
-
November 2023 by Bastien Lapointe
great service from Maxime and Jonathan, thank you very much
