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March 2024 by Mario Boucher
Not able to answer
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March 2024 by Pierre-Olivier Journeault
Time on the phone with this company: 2h30.It would seem that it is impossible with Videotron business to be able to pair their service on a customer site at the same time as that of another contractor so that everything is well coordinated and to be sure that the work of one does not prevent the work of the 'other.So with this impossibility of agreement our joint client will have to pay fees to pay people at home to wait after Videotron. (I was told that their service starts at 7:30 a.m. So I asked for an availability date to be the first appointment in the morning at 7:30 a.m.... No impossible..) appointments cannot be fixed... Ahh OK...So from what I understand, Videotron does not want to work with another Quebec company to make a joint customer satisfied.In other words, being a business customer with Videotron unfortunately does not really add value to your business.
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February 2024 by Sylvie Chartier
Every time we go to Videotron, Place Désormeaux, Longueuil, we receive exceptional service with smiling, professional and above all well-informed people who answer all our questions and offer us products that meet our needs.
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January 2024 by ARTUReaL
The worst company in Canada, more than 15 days without internet at home in 2 months, excessive charges on your accounts, very big errors and no one is responsible, they put a cell phone in my name, they charged $760, I called and they told me that they were going to do an investigation, but they were not going to charge me until they had the result of the investigation in 24 to 48 hours, because I didn't didn't buy the device, 2 weeks later no news, I call and they tell me 24 to 48 hours, and they also charge 760 dollars to my credit card, which makes me go over my limit and have to pay more to my bank. Today I call and they tell me it was a mistake on their part, but they won't give me the money back, will they add me credit...credit for my next 3 bills? I need the money refunded to where they took it to pay off this credit card now, not in 3 months... I asked to speak with a supervisor and they refused it, this n This is not the first problem with them of this type, I hope my contract ends to change me and never come back.
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January 2024 by Pierre Paquin
Not able to access my helix account!
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December 2023 by Hamidmo La
Not convinced of the answers
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December 2023 by Sebastien Chartrand Malo
Ça fait 1h30 que j'attends sur la ligne pour simplement demander un remboursement pour mon forfait cellulaire que je ne prendrai pas dans l'immédiat ! Mais c'est certain qu'ils vont prendre tout leur temps pour ça par contre...ce n'est pas un appel important pour eux...très déçu de leur attente ! Je suis immobilisé à rien faire puisque je suis sur la ligne
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November 2023 by vaness Vaness
Technical customer service is the best in the world price too highEveryone should have free Wi-Fi
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October 2023 by Thomas Dionne
(Pretend my stars don't exist)Hurts to see all these reviews especially since my father works at Videotron
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September 2023 by Gerard Robidoux
Good service answered all my questions I made a purchase
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August 2023 by maxime Bousquet
Very satisfied with my mobile services. Easy to reach customer service.
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July 2023 by Alain Desjardins
Unfortunately despite their advertising that they have the best customer service, for me it is missing.My father who is 89 years old is in the hospital and he is very weak, he will not return to his apartment so I have found him a studio in an RPA. So he asked me to cancel his TV, telephone and Cell service with Videotron. So I call customer service and he tells me that if he can't talk to my father, I have to make a handwritten power of attorney signed by my father (because they don't have a power of attorney form at Videotron) which gives me permission to make the changes for him and go to a store. I do this and I go to the closest store, to be told that it does not work and that the people in customer service do not know what they are saying. You know that the SAAQ, which is governmental, has this power of attorney form and I can sell his vehicle and cancel his driver's license without any problem, but not Videotron. Lots of trouble with this company.
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May 2023 by Nicole Bergeron
No pace, because my mom died, and an account transfer, one speaks of a death my bill goes up to $ 535 Excuse me for the costs of the costs of the costs I do not recommend. Really!!!
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May 2023 by Nanda Perdomo
Le pire service à la clientèle, de fausses factures, le harcèlement, le cinisme, le mensonge, voilà la tâche chez Vidéotron. À éviter à tout prix!!(Translated by Google)The worst customer service, fake bills, harassment, cynicism, lies, that's the job at Videotron. Avoid at all costs!!
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April 2023 by Mikael Caouette
Les humains au service, c’est 100%.Pour le reste, malgré que je paye 350$ par mois de téléphone cellulaire, je me suis fait couper internet, oui oui COUPÉ!! Comme un prisonnier, comme un enfant.Je ne recommande à personne vos services.Je vais faire affaire ailleurs dès ce soir 17:00.Je suis très déçu d’en venir là, j’ai toujours été bien servi depuis 20 ans.Notre histoire d’amour vient de se terminer.En espérant sauver quelques clients de subir le même sort avec mon commentaire, je vous prie d’accepter, cher humain derrière cette compagnie ridicule, mes salutations les plus respectueuses.(Translated by Google)Humans at the service, it's 100%.For the rest, despite the fact that I pay $350 per month for a cell phone, I got cut off from the internet, yes yes CUT!! Like a prisoner, like a child.I do not recommend your services to anyone.I'm going to do business elsewhere tonight at 5:00 p.m.I am very disappointed to come to this, I have always been well served for 20 years.Our love story has just ended.Hoping to save some customers from suffering the same fate with my comment, please accept, dear human behind this ridiculous company, my most respectful greetings.
