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March 2024 by tounsi imen
Customer service over the phone sucks. I applied for a new credit card. Instead of sending it to the RBC St Jérôme PCQ branch, it's faster, they sent it to the home address. It's been 3 weeks since I applied and I haven't received my card yet. It’s really boring ?
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January 2024 by Marie-France lalancette
Too slow. 30 minutes of standing to be served you would have to set up a row of chairs and have to take a note like in the hospital... Not a good look for a bank.
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December 2023 by Hawt Gluee
Never opened on time
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May 2023 by Dan Popescu
Nice service
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January 2023 by jean-francois desnoyers
(Translated by Google) service very my very very long your calls no service no one answers and call back after messages you send them emails it takes 2 weeks before you get a return these far from being professional especially when your income stinks for months....(Original)service très mes très très long tes appel pas de service personne répond et rappel après des message tu leur envoie des courriel ca prend 2 semaine avant d avoir un retour ces loin d être professionnel surtout quand ta pue de revenue depuis des mois ....
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January 2023 by ZIMMER
I went to use the ATM machine inside and there were homeless people sleeping and some begging for money as I'm trying to deposit money. The smell was horrible and I felt really scared as those people were clearly high on something and felt unpredictable. Did I mention I am handicapped and very vulnerable
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November 2022 by Rizar UR
(Translated by Google) Only one person who works at the cash desk... waited 40 min to change the device(Original)Seulement une personne qui travaille a la caisse... attendu 40 min pour changer la device
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October 2022 by Lyne St-Jacques
(Translated by Google) Sometimes a bit of a long wait to get to the counter, but the service is good once you're served.(Original)Parfois un peu long d'attente pour aller au comptoir mais le service est bien une fois qu'on est servi.
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October 2022 by Poirier Stephane
(Translated by Google) Poor customer service. Very very long wait. Avoid this bank.(Original)Service à la clientèle médiocre. Attente tres tres longue. Éviter cette banque.
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July 2022 by Valerie Young
(Translated by Google) I have always received excellent, courteous and very professional service, whether at the counter, for mortgage loans, bank accounts and investments.(Original)J’ai toujours reçu un excellent service courtois et très professionnel, et ce, que ce soit au comptoir, pour les prêts hypothécaires, les comptes bancaires ainsi que les investissements.
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May 2022 by Stéphane Lafond
(Translated by Google) Never able to talk quickly to my branchA whole publicity for safety on the other hand I cannot speak to anyone for help ouffff!!!!(Original)Jamais capable de parler rapidement a ma succursaleToute une publicité pour la sécurité par contre je ne peut parler a personne pour de l'aide ouffff!!!!
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March 2022 by Étienne St-Hilaire
(Translated by Google) Honestly, it's just been 3 times this week that google has opened and I've been banging my nose on the door, really frustrating!!! Choose another bank, obviously, the service is rotten !!! And the actual opening hours are random!!!(Original)Franchement, ça fait juste 3 fois cette semaine que google marque ouvert et que je me tappe le nez sur la porte, vraiment frustrant !!! Choisissez une autre banque, visiblement, le service est pourri !!! Et les heures d'ouvertures réelles sont alléatoires !!!
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March 2022 by Robert Bonenfant
(Translated by Google) Very bad service one or two cashiers are waiting for you useless and arrogant security guard telephone access 1 hr 30 waiting the next time I go there it is to close my account very disappointed(Original)Très mAuvais service une à deux caissière vous attende gardien de sécurité inutile et arrogant acces téléphonique 1 hr 30 d attente la prochaine que j y vais c est pour fermer mon compte très déçue
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March 2022 by Jacques Larouche
(Translated by Google) not good phone service. very long waiting time. problem not solved.(Original)pas un bon service téléphonique. délai d'attente très long. problème non résolu.
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March 2022 by Martin Bouchard
(Translated by Google) Personally nothing negative to say I had a very good service for mortgage loan and account opening(Original)Personnellement rien à dire de négatif j’ai eu un très bon service pour prêt hypothécaire et ouverture de compte
