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December 2024 by Tree OfWolf
I felt like a ping pong ball as they threw me between multiple departments. No one suggested the same product. None of the products were for my purpose. They found it online but it was no longer available. I guess I'll go to a specialized store. I feel dizzy from being spinned & jerked around. They were polite at least. Spoke with conviction. But it's impossible that they were all right because none of them suggested the same thing. I wasted a trip. They are one of the rare stores that still cut wood, and their nightmarish variant hours finally stabilized. But I dread coming back. Maybe I should buy from the dollar store, if I'm going to buy the wrong thing anyway. The megamaze is next to the rona. But you can suffer the confusion of trying to find clues to escape for free at rona. I escaped but there was no treasure
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December 2024 by Yvan Boisvert
We always find what we need there.
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December 2024 by Rojas Angela
I am not suggesting anyone go and have their custom kitchen cabinets renovated at RONA Saint Jérôme because it has been 5 months since I started my little project and as of today they have not installed the cabinets despite all my kitchen has been removed since September date scheduled for installation.
The Rona team made several mistakes, notably.
Errors when taking measurements.
Planning errors.
Errors during installation.+++
I tried to talk with the whole team even the general manager to find solutions but it didn't work, they told me to wait...
To wait for! how much longer?
Is it worth leaving a project in their hands?
Does a cabinet remodel take 6 months?
It’s incredible…
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November 2024 by Cyril P.
New Giant water heater purchased 2 years ago, the water heater started leaking, so we decided to bring it back under warranty (6 years). Rona forces us to buy a new one at full price and wait a few weeks for an "inspection". A few weeks later: warranty refused, they claim that the water heater has been "modified", that the heater was not pierced, that there are electrical problems, etc... in short, great trouble no matter what, the warranty at Rona is worthless apart from headaches. I always buy my water heaters at Home Depot and the last two problems I went to the store they just gave me another one and said good day.
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October 2024 by François M
No respect
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September 2024 by Isabelle Dufour
Efficient, customer service is a bit to work on though.
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September 2024 by Andre Duquette
Very disorganized, lack of interest from employees.
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August 2024 by claude lavoie
The cutting center has been closed for a week. Monsieur was on vacation. This morning, the gentleman is in his lunch hour. What kind of operation do you run at Rona, no surprise that your branches are closing
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July 2024 by Ellen Campbell
Very helpful Associates
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July 2024 by Louis Savard
Good service
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July 2024 by Lb9sd2
Essential to our renovation work while comparing prices.
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July 2024 by Witjyvo Wytjyvo
Bin correct,
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July 2024 by Lany Côté (Tambour Unité)
We had excellent service from Pierre-jean in the appliances department! Friendly and professional.
THANKS
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June 2024 by claude chevalier
This is very good Rona
Nothing is missing
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June 2024 by Arifur Rahman
Not even 1 Star. Service employ is digester. Avoid Reno.
