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August 2023 by adi frogoodness
Not actually 24/7All the lights were closed, no one was there. The machines were on but wouldnt take any payments just be verifying payment forever
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October 2022 by Alice
We pre-buy car wash codes for the family because we were told by staff that the codes can last more than a year, and having a backlog of 3 the codes stopped working. They asked for original receipts of the 3 and when we brought it they said they couldn’t help us? And the manager was extremely rude and dismissive and was denying the whole situation? And ushered me away to attend to relevant customers? Nowhere on the receipt or indoors or anywhere on location does it say the codes have expiration dates. Treated disrespectfully and extremely bitter about the whole situation.
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July 2022 by Rit Rit
I've passed by this place twice now and I must say that both times the cashier who goes by the name "Bang Bang'" (morning shift) lacks a great deal of professionalism. The first time I thought that he was maybe having a bad day but I guess I was wrong. He does not even greet you with a hello (even when you say hi to him), gives you a death stare with a stank face attitude and makes you feel like you are bothering him. Why are you in a customer service role if you are clearly unhappy with your job? I personally will not be returning to this location.
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April 2022 by Tabula Rasa
Manager does not take accountability for its employee's actions, extremely bad attitude, unprofessional, car wash has a very bad management system and inconsistent policy.
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April 2022 by X. Fang Zhao
Bad management and policies not communicated well between employees/shifts. Terrible experience with car wash.
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April 2022 by Marina Chu
We pre-buy car wash codes for the family because we were told by staff that the codes can last more than a year, and having a backlog of 3 the codes stopped working. They asked for original receipts of the 3 and when we brought it they said they couldn’t help us? And the manager was extremely rude and dismissive and was denying the whole situation? And ushered me away to attend to relevant customers? Nowhere on the receipt or indoors or anywhere on location does it say the codes have expiration dates. Treated disrespectfully and extremely bitter about the whole situation.
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October 2021 by Veron V
Bang bang the best manager at the gas station he deserves a sappatai saraku and some good raise for everything he does.Good job
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September 2021 by donell deotomal
The clerk or cashier claims his name is bang bang is very unprofessional, rude, not presentable working with unicorn shorts and barbie flip flops. Sold me a 20$ wash check how awesome my car is cleaned in the below image. Please do ask the employees to wear their real name and not to be disruptive to clients.
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September 2021 by Camille Isaacs-Morell
The customer service representative at the cash on September 3 @ 9:30 a.m. was EXTREMELY RUDE.There was a problem with the car wash and I sought help. As I entered the store, he yelled at me even before I could explain the difficulties I experienced. He accused me of reversing (which I didn't) and he said that my problem was costing him (???). He slapped down a refund and shoved the receipt towards me. He said he would not even bother to explain how the car wash works as I wouldn't understand.The franchise holder and Shell Canada need to know that this employee is doing a grave disservice to the Shell brand and the gas station.By the way, hasn't anyone noticed that there are negative reviews on Google and GasBuddy?
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September 2021 by Remy Palmisano
Used the car wash service for the first time. My car was slightly dirty due to rain fall and dust. The wash had left the mirror covers still dirty. When I asked the clerk, who apparently is the owner, if I can have a voucher for a re-wash, he was rude and told me my car is white, I have to pay for a second wash. I have washed my cars several times over the years, everytime I was not satisfied, i immediatly got a voucher for a re-wash. No customer service here, really unpollite owner.
