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September 2025 by Divine-Favour Chichenim Ofili
Had a really good experience at this SAAQ service centre. The lady that attended to me was very nice and patient and explained everything well to me.
The location itself is not the easiest to find and the mall signage is not very directional. The SAAQ IS in the place vertu mall around the food/restaurant area.
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July 2025 by Paresh Patel
No board outside mall make sure park ur car go inside the mall it's right in restaurant area
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May 2025 by Richard Denton
its bullshit the system shouldnt suck this bad give me my taxes back
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April 2025 by Nitharshana Manoharan
Worst service ever
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February 2025 by Dulce Pineda
Today we arrived at 3:34, when we asked the goalkeeper for information, he just told us NO, NO, NO, NO tomorrow.
My husband went in to ask someone else if the procedure was what we need was there and the doorman went in to shout at him to leave, that he had already told him that tomorrow , at that moment I told the gentleman that he was a racist what was not the first time we saw what treated people badly.
I take out his cell phone and point it at me, at that moment I take out mine and I did the same, and he raised his hand and tried to hit me, between my husband and another young man he was stopped because he was very aggressive wanting to hit me, I had to shout to get attention until I came to the safety of the square to calm him down. I cannot believe that after so many complaints towards him, even those in security know him for his poor treatment, that gentleman is still working there.
Nothing justifies a man trying to beat a woman!
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January 2025 by Sophia Gerami
The worst. The rudest people ever I saw.
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January 2025 by MD Farabi Amin
Swift service. It's better to go in with an appointment. Was served within 5 minutes of going there. Their behavior was great too
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December 2024 by Babar Ali Tarar
Totally Rude staff, always misbehaving, I was there for renewal my car registration they ask me the physical void check copy, I go to bank beside of this office, when I came back they said stay in waiting line again before that I wait 1:30 hours, even she told me you don’t wait in line when you bring the required copy, but when came to her she denied me and said wait again, I wait again 2 hours
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November 2024 by tesfalme nizghi
The worst service I have ever in government office is here i had appointment for my lost driving licence she told me they don’t do it here go to the main office an old lady she has a clear eye glass and again she made it again at the first time she can give me temporary and she said again she can’t give me I don’t know why !!!!
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August 2024 by Tre Dudley
By far the worst customer service I have experienced in a government office. The doorman was closing the gate at 4:12pm (Office Closes at 4:30pm) as I was arriving so I gently opened the door to come in and he got in my face and started yelling to the point where one of the ladies being served had to tell him to relax as his temper flared out of control. I had to fight for him to let me in because he wanted to go home early…
Then, when I finally got to see a rep behind the counter. She was refusing to take the lady in front of me because her requested would push passed the closing hours. She was huffing and puffing the entire time, she eventually told that woman to go home and the other representative had to take her.
I can understand being a customer service rep must be stressful at times but there is a role to be played and it seems like everyone in that office needs to be replaced with workers that understand professionalism and customer service. Would not recommend anyone to go to this office
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July 2024 by Shamal Maryam
A place that does not retain the notion of confidentiality after asking if driving tests could be scheduled at this place. I noticed a high number of violations against me as well as those who accompanied me. People who steal your data and your license information to force your hand to pay outrageous sums in order to take advantage of the reputation of the Quebec automobile insurance company.
Very disappointed by the level of safety rating that does not comply with the regulations issued by government agencies.
Above all, don't introduce yourself.
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July 2024 by Martina Gebrael
I understand that customer service can be draining and that it's a very busy location. I remained kind and cordial to all workers. Unfortunetly i've encountered one of the worst customer service experience of my life. The clerk was plain rude, huffing and puffing and treated me like an inconvenience to his day. Incredible lack of manners and respect, let alone professionalism.
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June 2024 by Kazumi Hoshimie
They accept walk in but you need to wait in line. Its better if you go early.
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June 2024 by Robert Cheng
The mall is quiet ( not much to shop here ) but the SAAQ office here delivers great service. People at posts are very friendly with smile. No long queue waiting (on Monday morning at 10am) and finished my task within 20 minutes with appointment. Way more efficient!
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June 2024 by Lovepreet
old lady dont know how to talk with peoples she talk very rude way
with peoples
