-
March 2019 by Rodrigo Espinoza
Very rude. Refuse to help me because “I won’t make them commission”. Only interested in helping you if they make a sale. Avoid at all costs !
-
March 2019 by Daniel Moore
Horrible customer service. The fat guy (racil) and the brown guy (the “manager”) said they don’t do prepaid at their store. After filing a complaint and asking rogers they said all stores do it. They said dis would not do it because they get no money off of it.
-
March 2018 by Andrew Schild
I went to Rogers Place Vertu because I had an issue with my SIM card. Not only did Racil tell me what the problem was but he help me out. He even cleaned my phone and gave me tips on it! All that for ... 0$!! Hands down the best costumer service I have had in a long time!
-
March 2016 by Eric Leclair
Horrible service. Would not exchange my NEW PHONE 24 hours after I got it. (Had a software glitch)They had me running around to try and do their work to get it fixed.Id rather stick needles in my eyes than go back. Stay away, The worst of the worst.
-
March 2014 by franck-olivier Stark
It is the most horrible customer service I have experienced so far.One day I was in a hurry and without an internet connection at my disposal and I had to buy a 20$ Pay As You Go voucher for a friend. I had used the information provided by this Rogers retailer to activate it, but all my attempts were unsuccessful due to "technical difficulties ...". I went on to complain to the retailer and ask him if there was a way to tackle this issue. Instead of giving the right information, the retailer decided to charge an additional amount of money to solve the issue by himself.Instead of ripping the customer off the customer service should concentrate on disclosing useful information.
