IGA is a well-organized store with kind, helpful, and friendly staff who provide great and welcoming service. The bakery and butcher shop are noted for particularly good service, with staff going above and beyond to accommodate special requests, such as ordering specific lactose-free products. This dedication is described as good customer service. However, experiences can vary. Some customers report issues with the meal kiosk, finding items like the chicken and fries to lack taste and be poorly cooked, with portion sizes being disappointing. There have also been instances of billing errors at the checkout, including duplicate charges or items scanned at a higher price, which required time-consuming corrections and left customers feeling frustrated. One customer also mentions that the use of virtual characters in advertisements is irritating. While many appreciate the store's organization and generally helpful team, these operational inconsistencies in the kiosk and checkout have led to dissatisfaction for some.
