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January 2024 by Zebulon2
I visited the store to buy an internet package.I asked to take the same one as before and the person responsible gave me the wrong one at a more expensive price. Asking him if it was the same after seeing the price, he told me it was the same even though it was 100 instead of 30.Calling the store back 2 days later, the staff changed my father's internet plan instead of mine.In short, very inexperienced and unprofessional service, we had to call customer service directly.
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October 2023 by Raphael Bouchard
Served by Maxime, he gave me excellent service!
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September 2023 by Brigitte Roy
wonderful service
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August 2023 by veronique marcoux
Excellent service from William, Ste-Julie branch, efficient and simple understanding employee. THANKS
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July 2023 by Michel Trépanier
My son bought Apple headphones at Videotron Sainte-Julie. Less than 24 hours after the purchase, he returns to exchange them, because they are defective. At first, Videotron does not want to exchange them and they tell him to go and have them repaired at an Apple dealer. Luckily I was with him, I had to insist a few times that he exchange them, which they did. So be advised that if you buy an electronic device from Videotron and it turns out to be defective, it is not guaranteed that they will want to exchange it for you.
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February 2023 by Steve Evans
Great seevice
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January 2023 by Roxane Lavertue
(Translated by Google) A bad service until the end with videotron. I bring back the modem and router, box which is visibly in my hands. The door is barred. The person who comes to open the door indicates that you will be answered "... as soon as possible", the pause indicates that it will be long. Otherwise, the two employees don't look at you and say hello. Very happy to change suppliers!(Original)Un mauvais service jusqu'à la fin avec videotron. Je rapporte le modem et routeur, boite qui est visiblement dans mes mains. La porte est barrée. La personne qui viens vous ouvrir indique que l'on vous répondra "... dès que possible", la pause indique que ce sera long. Sinon, les deux employés ne vous regardent pas et ne disent pas bonjour. Bien heureuse de changer de fournisseur !
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December 2022 by Ro La
A bad service until the end with videotron. I bring back the modem and router, box which is visibly in my hands. The door is barred. The person who comes to open the door indicates that you will be answered "... as soon as possible", the pause indicates that it will be long. Otherwise, the two employees don't look at you and say hello. Very happy to change suppliers!
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December 2022 by Eric Mercier
(Translated by Google) I was going to Videotron for a remote control and I came out with an order and some other things.Advisor Maxime did everything and more for us.So I give 5 stars to the after-sales service.Well done ????????????(Original)J'allais chez Vidéotron pour une télécommande et je suis sortie avec une commande et d'autres choses.Le conseiller Maxime il a tout fait et même plus pour nous.Donc je donne un 5 étoiles au service après vente.Bravo ????????????
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August 2022 by Guillaume Lagacé
Excellent service!!!
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May 2022 by charlot charlot
(Translated by Google) Great customer service, clear answers to our questions(Original)Super Service à la clientèle, des réponses clair à nos questions
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March 2022 by Carlos David Guerra
Great service
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March 2022 by Mp Lavoie
(Translated by Google) I wanted to buy a new cell phone at this store. I said I wanted to pay it in full ($ 1200 +) and not in monthly installments. The owner declined saying he makes less money if I pay it in full in one lump sum. Really ordinary. I will buy it elsewhere.(Original)J'ai voulu acheter un nouveau cellulaire à ce magasin. J'ai dis que je voulais le payer au complet (1200$+) et non par mensualités. Le propriétaire a refusé disant qu'il fait moins d'argent si je le paye au complet en un paiement unique. Vraiment ordinaire. J'irai l'acheter ailleurs.
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March 2022 by Denis Harvey
(Translated by Google) Very good service and professional and very passing and smiling(Original)Très bon service et professionnel et très passiant et sourient
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March 2022 by Sarah-Jessica Payeur
(Translated by Google) Excellent service from Pierre-Alexandre. He took the time to answer my many questions xD(Original)Excellent service de la part de Pierre-Alexandre. Il a pris le temps de bien répondre à mes nombreuses questions xD
